Tracy Sapienza | Page 29

Overall process was very smooth. The sales guy Mike L. was extremely courteous. I will definitely recommend to other people. The sales guy Mike L. was extremely courteous. I will definitely recommend to other people. More

by alexandreacash Verified Customer Verified Customer

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Friendly people, easy to work with. Good mechanics. Been taking cars there for years, different makes and models, mever an issue with them Good mechanics. Been taking cars there for years, different makes and models, mever an issue with them More

by MIKEW Verified Customer Verified Customer

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My experience with Ken Ganley Ford West has always been the best. And my salesman Bolaji Adeyemi is the absolute BEST. the best. And my salesman Bolaji Adeyemi is the absolute BEST. More

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I am very happy with my purchase and the process with Ken Ganley. Raptor bronco is amazing! Ganley. Raptor bronco is amazing! More

by kblcwilliams Verified Customer Verified Customer

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The service department was very helpful throughout my entire experience. I would go again for their services. entire experience. I would go again for their services. More

by SESALTSMAN Verified Customer Verified Customer

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People were friendly and professional. They went out of their way to match me with a good car that met my needs. The process was quicker and more efficient than other dealerships that I ha They went out of their way to match me with a good car that met my needs. The process was quicker and more efficient than other dealerships that I have been to. Pleasant and short without feeling pressured. More

by Tilton44 Verified Customer Verified Customer

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Always quick and easy service. Been coming here for many yrs. And always done right at Ganley Ford West. Been coming here for many yrs. And always done right at Ganley Ford West. More

by lap4768 Verified Customer Verified Customer

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Easy low pressure environment. Danny made everything easy and low hassle. Would highly recommend. Thanks Danny made everything easy and low hassle. Would highly recommend. Thanks More

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Pam & Brandon were really great & helped me get the truck I really wanted. Dealership were patient & helpful during the process of picking up my ordered truck. I really wanted. Dealership were patient & helpful during the process of picking up my ordered truck. More

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7/27 purchased vehicle. 7/31 check engine light comes on. I leave messages via email and text expressing I would like a phone call on Monday. 8/1 I call around 11 a.m. since 7/31 check engine light comes on. I leave messages via email and text expressing I would like a phone call on Monday. 8/1 I call around 11 a.m. since nobody has called and explain that the check engine light had come on. I'm told I can bring in the vehicle after work and they will be able to service my vehicle. I am told my rep is busy and they will pass on the message. I get a text from my rep in the afternoon asking if I got her email. I was expecting a call not an email. So in the end I was told to bring the car in for service no loaners are available, but they let me take the chase car. 8/2 get a call saying the catalytic converter had gone bad and car will be ready by Thursday 8/4 and that they will call when it's ready. 8/5 I receive the title. 8/5 I call to see if they forgot to call and am assured they will be working on it. Because I have a car I'm okay with that. 8/6 I attempt to register the vehicle with the BMV and I'm told the car can't be registered since it's due for an e-check. I call Ganley and explain the situation and ask for them to do an e-check before I pick up my car from the repairs. The lady says she will pass on the message and she will have my rep call me. My rep didn't have time to call until the end of the day and I missed the call but the message implied that she had no clue why I called which was weird. I'm sure they are short staffed like everyone else. This just hasn't been a good experience. More

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