Tristan Thomas | Page 2

Professional good services two thumbs up very recommend good to do business with fast service!! good to do business with fast service!! More

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Working with Tristen and Dennis was great! They got me into i car I enjoy, explained the extra pieces without just trying to sell me something and I truly felt like I was being heard as a cons They got me into i car I enjoy, explained the extra pieces without just trying to sell me something and I truly felt like I was being heard as a consumer!!! More

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Trusting was very professional and did a great job overall. We really like this truck, it rides great and we've been getting 22-23 miles per gallon which we are pleased with driving around town. overall. We really like this truck, it rides great and we've been getting 22-23 miles per gallon which we are pleased with driving around town. More

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Great experience. They answered any and all questions that I had. The salesman was top notch, truly engaged and a pleasure to work with. They answered any and all questions that I had. The salesman was top notch, truly engaged and a pleasure to work with. More

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This is my second car from Handy Motors and I have never had any issues with them at all. They are honest, transparent and keep their promise. They are fair in their prices and cars are always what they had any issues with them at all. They are honest, transparent and keep their promise. They are fair in their prices and cars are always what they explain to you. Chad is an amazing guy to deal with. Steven. More

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Tristen and Nick where awesome and friendly. Helped me get the car I want in a price I could afford. Two thumbs up 👍👍 Helped me get the car I want in a price I could afford. Two thumbs up 👍👍 More

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Handy Downtown in St. Albans Vermont enabled me to purchase a used vehicle providing excellent and friendly service. Albans Vermont enabled me to purchase a used vehicle providing excellent and friendly service. More

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It was a great experience. We felt valued and respected. They kept things moving nicely. We felt valued and respected. They kept things moving nicely. More

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Overall, the transaction was OK. On our first extended trip with the car, three days after purchase, we discovered squeaking from the back wheels, which indicted likely need to repla On our first extended trip with the car, three days after purchase, we discovered squeaking from the back wheels, which indicted likely need to replace wheel bearings. I feel this is something that should have been detected in the multiple-point test touted in the dealer's marketing. Because we hadn't opted for an extended warranty, I was told there was nothing Handy was prepared to offer to address the problem. I believe a correct approach would have been for Handy to stand behind their claim to have thoroughly inspected the car and offer some kind of deal to address the wheel bearing issue, like offering to pay for labor costs or splitting the cost of the repair. I left a message for Jason(?) in the service department about the issue and did not receive a reply. Tristan, our sales person was respectful and nice. He stayed well after hours on the sales day, which I appreciated. He's young and is still learning the ropes. There were several points in the discussion where he had to consult with others on the Handy team to get answers to questions I had. The biggest problem was regarding the financing. We were preapproved for a loan with USAA, but I was interested in getting a quote from Handy's financing partner, North Country Credit Union. This took a long time. When completed, I was told I was approved for a loan and the paperwork was ready for me to sign. I had only asked for a quote, so this was a misstep. Fortunately, the North Country Credit Union lending rate was significantly lower than USAA, so I went ahead with financing from them. The spiel from Nick was smooth and well-practiced, but very long and unnecessary in my case as I wasn't going to opt for the options described. I understand that he's obliged by upper management to go through this. A final point is that I drove from some distance to the dealership in my EV. It would have been helpful to have had access to a Level 2 charger while we were conducting the transaction. Having an charger might encourage people travel greater distances in their EVs to get to the dealership. Plus, it's becoming a standard courtesy for dealerships and repair shops to offer charging to customers. More

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Very attentive, efficient, friendly and professional in the way he handled himself and in the way he treated me. There to get answers to my questions and in no way did I feel pressured. the way he handled himself and in the way he treated me. There to get answers to my questions and in no way did I feel pressured. More

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