Tyler Usary
Tyler Usary at Walter's Mercedes-Benz of Riverside

Tyler Usary | Page 2

Service Manager

Walter's Mercedes-Benz of Riverside

3213 Adams St
Riverside, CA 92504

4.3
89 Reviews

Tyler is the Service Manager here at Walter's Automotive and he is the guy that keeps the service department running so smoothly. Tyler works long days to keep things in order so your service experience here at Walter's Automotive is the best it can be. When he does occasionally sneak away he enjoys spending his time off with family and friends. Some of his favorite things to do are wake-boarding, off-roading, vacationing in tropical climates like Hawaii and Mexico and following the Angels and San Diego Chargers. At heart he is a car guy and his favorite Mercedes-Benz is the CLS63 AMG. Say hello to Tyler next time you stop in for service.

4.3

89 Reviews

Write a Review

89 Reviews of Tyler Usary

January 31, 2023

Dealership Rating
Employee Rating

The staff at WALTER"S MERCEDES-BENZ OF RIVERSIDE ARE VERY PROFESSIONAL AND RESPECTABLE. THAT'S WHY I HAVE BEEN COING HERE FOR THE LAST 30 YEARS EVEN THOUGH I HAVE LIVE NOW WITH QUITES A WAYS More

by tumang28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Ramirez, Michael Ramos

Jan 31, 2023

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your wonderful review! We are honored that you have continuously confided in us with your automotive needs for the past 30 years and that you continue to make the drive to us here at Walter's Mercedes-Benz of Riverside, and we are so glad that our team could provide you with top-notch service. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

January 21, 2023

Dealership Rating
Employee Rating

All staff were very professional specially Edwin, our sells specialist. I highly Recommend Mercedes-Benz More

by luzpadilla39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Campbell, Joseph Loera

Jan 23, 2023

Walter's Mercedes-Benz of Riverside responded

Luz, Thank you so much for your positive review and recommendation! We are so glad that Edwin and the team could provide you with top-notch service. It is our pleasure to assist you in any way possible. If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

January 20, 2023

Dealership Rating
Employee Rating

Rude, inflexible, and condescending. I am an out of state customer and they wouldn’t even give me the time of day for working with me. I offered to use fax or DocuSign for any paperwork More

by Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dyana

Jan 23, 2023

Walter's Mercedes-Benz of Riverside responded

Thank you for the feedback with us. I’m not sure exactly who you are because there is no name here but I’ll assume this is for sales despite that you noted a service employee at the bottom. I’m sorry if we did not provide the necessary customer service as we must do for every customer regardless of where they are located. If I had your info I could look into that further but at this time I can’t. As for selling cars out of state, I again have to apologize about that. Car dealerships have been hit extraordinarily hard by fraud and theft which happens most frequently with out of sales buyers. I am not suggesting you are committing fraud, but as a company we have had to adopt the policy of no longer selling cars to out of state customers with out of sate IDs. I’m really very sorry. If you have any more questions or could give me your name I‘d like to see what communications we sent you. Sean Davisson General Manager Walter’s Mercedes-Benz of Riverside (951) 441-6182

January 05, 2023

Dealership Rating
Employee Rating

AUSTIN , You did again providing me excellent customer service. I appreciate your courtesy. Thank you !! More

by Brakes , Leslie 0822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Schneider

Jan 06, 2023

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave Austin this 5-star rating! We are so glad that he took great care of you and he will be honored to know that you deeply valued his service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

December 27, 2022

Dealership Rating
Employee Rating

Very nice people to work with thankyou for your time and effort happy new year More

by Terry
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Morris Gaines , Austin Schneider, Jovina Martinez

Dec 28, 2022

Walter's Mercedes-Benz of Riverside responded

Terry, Thank you for your 5-star rating! We are so glad that our team could provide you with the quality service that you so much deserve. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

September 28, 2022

Dealership Rating
Employee Rating

Definitely recommend Mike Sales when purchasing at Walters MB. I can't say it enough, what a great experience it was having him help us get into our new MB. The toughest part was making up our minds o More

by Ceccy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Sales

Sep 28, 2022

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Mike this positive review and recommendation! We greatly appreciate the opportunity to work with you, and we are so glad that he could provide you with a smooth and remarkable experience. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team! Safe travels. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

August 10, 2022

Dealership Rating
Employee Rating

Excellent service Michael Ramos help me to make the best decision ever on my family Ben thanks for everything in general all the staff is professional and friendly More

by Loyda RA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Michael Ramos

Aug 11, 2022

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review! We are so glad that Michael and the team took great care of you! It is our pleasure to assist you in any way possible. If there is ever anything more that we may help you with, please do not hesitate to let us know! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

July 09, 2022

Dealership Rating
Employee Rating

This is one of the easiest reviews I’ve ever written. I was treated with respect, courtesy and never any form of pushing. I found Icekk Ortiz, a true gentleman to work with in the purchase of my new car. More

by mcmegert
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Filomena Powers , Brandon Monaco, Icekk Ortiz

Jul 11, 2022

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave us this wonderful review! We are honored by your continued business, and we are so glad that Icekk provided you with the quality service that you deserve! It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle and we wish you the safest of travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

Jul 12, 2022

mcmegert responded

Thank you and Thank you for the kind words. Most cases sadly you can’t trust what you are told by dealers, I must say from my heart that’s not true with Walter Dealer

Jul 27, 2022

mcmegert responded

Since the purchase of my new car. I feel it needs to be known that their outstanding customer service doesn’t stop after a purchase. I had some unrelated questions that had to do with a previous purchase the neither Filomena, Sales Mgr and Emil, General sales Mgr. and Icekk, sales had no part of but were right there to help. I very much appreciated the time they gave without making me feel embarrassed.or rushed. They listen. I’m extremely happy with Walters Mercedes Benz in Riverside. Love their on going customer care

May 09, 2022

Dealership Rating
Employee Rating

Very knowledgeable and considerate and kind he make you feel very important Not like others who rushes you into something he give you the customer time To decide and has the patience to deal with you v More

by Terry
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andy Towns, Filomena Powers, Morris Gaines , Emil Iltchi

May 09, 2022

Terry responded

I give Mr Morris Gaines 5 stars for paying attention to the customers are having patience and being very considerate to the customer needs

May 09, 2022

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave Morris this 5-star review! We are so glad that he took great care of you throughout your visit, and he will be honored to have earned your kind recommendation. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that Morris and the team may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

February 08, 2022

Dealership Rating
Employee Rating

2/7/2022I bought a Mercedes today, after buying our 2/7/2022 I bought a Mercedes today, after buying our last car from this dealership as well. I went to sign the paperwork on my lunch, signed a few d More

by Renee Reynolds
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: John Shelley

Feb 10, 2022

Walter's Mercedes-Benz of Riverside responded

Hi Renee, I can completely understand you and Greg’s frustration and I’m very sorry this was your experience here. Although we all feel bad in this situation, the simple truth is that you did not buy a car. You filled out a credit app to qualify for financing and a Carfax document about the condition of your trade in vehicle. We did agree to terms and you waited to go into to sign docs and purchase the car at 12:16 but then decided to abruptly leave at 12:34 without telling anyone. Your salesperson ran out of the store to see why you had left and you told him you’d be back, he said ok and told you then that he would keep you up to date on the status of the car. Another person came in and found this car and decided to purchase it. Since there was no completed deal in place and no guarantee we would ever hear from you again, we had to sell the car. John then called you to tell you the car had sold (Made no mention of any price, that’s totally untrue) so you would know what was going on. We felt so bad that we located another more heavily equipped vehicle, discounted it and raised your trade in value to make this new deal even better than the previous one to make up for it but that offer was declined. Greg has been in since and has expressed his concerns at length so much so that we felt it would be best for him to leave and unnecessary for any additional calls. I’m very sorry that the car you wanted sold before you could return but this review is really not what happened. Sean Davisson General Manager Walter’s Mercedes-Benz of Riverside (951) 441-6182

Feb 10, 2022

Renee Reynolds responded

Sean, obviously you were lied to you by your staff as well. Both John and the finance agreed with us that we were coming back at 7:00 pm to COMPLETE the signing (after I waited 20 minutes for the finance) and explaining I had to return to work by 1pm. Everything in your response is untrue but clearly that is what I have come to expect for your dealership. This is not a way to run a business and it will eventually come back, karma! Either way, thanks for taking the time to confirm that my review of the integrity of your Dealership and staff is correct.

Feb 10, 2022

Renee Reynolds responded

Also, just in case you feel I am lying, please pull your security camera. It will clearly show you who I spoke with, the time stamps and the fact I couldn’t just “get up, leave and chased out”, as you still had the keys to our car.

2
...

Dealership Inventory (478 Vehicles)

used 2022 Mercedes-Benz GLB 250 car, priced at $33,500
2022 Mercedes-Benz GLB 250
used
Denim Blue exterior
Automatic
Front-wheel Drive
new 2024 Mercedes-Benz EQE 350 car, priced at $87,525
2024 Mercedes-Benz EQE 350
new
Gray Metallic exterior
Automatic
All-wheel Drive
used 2021 Mercedes-Benz GLC 300 car, priced at $33,714
2021 Mercedes-Benz GLC 300
used
Black exterior
Automatic
Rear-wheel Drive
new 2024 Mercedes-Benz C-Class car, priced at $49,620
2024 Mercedes-Benz C-Class
new
Polar White exterior
Automatic
Rear-wheel Drive
used 2021 Mercedes-Benz GLA 250 car, priced at $27,991
2021 Mercedes-Benz GLA 250
used
Polar White exterior
Automatic
All-wheel Drive
used 2023 Mercedes-Benz C-Class car, priced at $43,900
2023 Mercedes-Benz C-Class
used
Polar White exterior
Automatic
Rear-wheel Drive