Tyler Usary
Tyler Usary at Walter's Mercedes-Benz of Riverside

Tyler Usary | Page 2

Service Manager

Walter's Mercedes-Benz of Riverside

3213 Adams St
Riverside, CA 92504

4.9
93 Reviews

Tyler is the Service Manager here at Walter's Automotive and he is the guy that keeps the service department running so smoothly. Tyler works long days to keep things in order so your service experience here at Walter's Automotive is the best it can be. When he does occasionally sneak away he enjoys spending his time off with family and friends. Some of his favorite things to do are wake-boarding, off-roading, vacationing in tropical climates like Hawaii and Mexico and following the Angels and San Diego Chargers. At heart he is a car guy and his favorite Mercedes-Benz is the CLS63 AMG. Say hello to Tyler next time you stop in for service.

4.9

93 Reviews

Write a Review

93 Reviews of Tyler Usary

June 06, 2023

Dealership Rating
Employee Rating

This has to be the worst dealership I've ever encountered. They promise you the world but won't deliver, the supposed 24point inspection is a joke, you can drive it home and it fails, had to brin More

by dany693
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Christian Aparicio

Jun 13, 2023

Walter's Mercedes-Benz of Riverside responded

Hi, Thank you for the feedback here. I’m sorry that this was the service that you got with us. Would you please call me so I can solve these issues for you? Sean Davisson General Manager Walter’s Mercedes-Benz of Riverside (951) 441-6182

Jun 08, 2023

dany693 responded

Walter's Mercedes-Benz of Riverside Jun 6, 2023 dany693 This has to be the worst dealership I've ever encountered. They promise you the world but won't deliver, the supposed 24point inspection is a joke, you can drive it home and it fails, had to bring it back the next day for a week of service because they did not finish the inspection correctly. If they ever promise you something like a second key fob and you drive off the lot with it nope never going to get it. No matter how much you ask them to live up to the sales contract, and yes it was promised during the sales speech then when asked where is it they only say do you have in writing, rudest rudest bunch of liars ever. Nope once the deal is done they dont't give a flyinf f. And if I could give the salesman Christian A. negative 100 oh boy would I. Also the sales manager will try to say oh that was just an impression of your experience not ours so BS all around. And now we want to go refinance just to get away from them and Maintenace in a different dealership. Sooo, If I could warn you more not to buy from them I would. good luck

June 02, 2023

Dealership Rating
Employee Rating

Nice clean dealer with great customer service and support. I would definitely recommend this place for your next vehicle purchase More

by gutierrezjosh99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Isaid Barragan, Toni Hajj, Brennan Ruiz , Adam Garcia

Jun 05, 2023

Walter's Mercedes-Benz of Riverside responded

Thank you for your positive review and recommendation! We are so glad that our team could provide you with 5-star service. Our guests' satisfaction is our utmost priority here at Walter's Mercedes-Benz of Riverside and we hope that you do not hesitate to let us know if there is ever anything more that we may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

May 28, 2023

Dealership Rating
Employee Rating

Love Riverside Mercedces dealer they always take care of me !!! Thanks KJ for everything you’re truly appreciated bro !!! More

by jerni848
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Hays, Karon Johnson, Enrique Velez, Jason

May 30, 2023

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your 5-star rating! We are delighted Karon and the team could consistently provide you with the quality care that you deserve. Karon will be honored to hear of your kind words. We hope that you continue to choose us here at Walter's Mercedes-Benz of Riverside for all of your future automotive needs! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

May 10, 2023

Dealership Rating
Employee Rating

This is the worst dealership I’ve ever dealt with. Brought my vehicle for servicing after taking it to a 3rd party German Auto Mechanic advising me that the right front axle and lower control arm were More

by bretallan6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mark Interlicchia, Alex Ramirez, JR Rodriguez, Joseph Loera , Adam Garcia, Emil Iltchi, Jason Kontopedes, Brandon Monaco, Michael Ramos, Phil Macias & Brandon Barello

May 17, 2023

Walter's Mercedes-Benz of Riverside responded

Hi I have spoken with the team at great length and we don’t have any record of any circumstance like what you are describing here. I think you have the wrong store. Do you mind giving me a call? Sean Davisson General Manager Walter’s Mercedes-Benz of Riverside (951) 441-6182

January 31, 2023

Dealership Rating
Employee Rating

The staff at WALTER"S MERCEDES-BENZ OF RIVERSIDE ARE VERY PROFESSIONAL AND RESPECTABLE. THAT'S WHY I HAVE BEEN COING HERE FOR THE LAST 30 YEARS EVEN THOUGH I HAVE LIVE NOW WITH QUITES A WAYS More

by tumang28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Ramirez , Michael Ramos

Jan 31, 2023

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your wonderful review! We are honored that you have continuously confided in us with your automotive needs for the past 30 years and that you continue to make the drive to us here at Walter's Mercedes-Benz of Riverside, and we are so glad that our team could provide you with top-notch service. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

January 21, 2023

Dealership Rating
Employee Rating

All staff were very professional specially Edwin, our sells specialist. I highly Recommend Mercedes-Benz More

by luzpadilla39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Campbell, Joseph Loera

Jan 23, 2023

Walter's Mercedes-Benz of Riverside responded

Luz, Thank you so much for your positive review and recommendation! We are so glad that Edwin and the team could provide you with top-notch service. It is our pleasure to assist you in any way possible. If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

January 20, 2023

Dealership Rating
Employee Rating

Rude, inflexible, and condescending. I am an out of state customer and they wouldn’t even give me the time of day for working with me. I offered to use fax or DocuSign for any paperwork More

by Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dyana

Jan 23, 2023

Walter's Mercedes-Benz of Riverside responded

Thank you for the feedback with us. I’m not sure exactly who you are because there is no name here but I’ll assume this is for sales despite that you noted a service employee at the bottom. I’m sorry if we did not provide the necessary customer service as we must do for every customer regardless of where they are located. If I had your info I could look into that further but at this time I can’t. As for selling cars out of state, I again have to apologize about that. Car dealerships have been hit extraordinarily hard by fraud and theft which happens most frequently with out of sales buyers. I am not suggesting you are committing fraud, but as a company we have had to adopt the policy of no longer selling cars to out of state customers with out of sate IDs. I’m really very sorry. If you have any more questions or could give me your name I‘d like to see what communications we sent you. Sean Davisson General Manager Walter’s Mercedes-Benz of Riverside (951) 441-6182

January 05, 2023

Dealership Rating
Employee Rating

AUSTIN , You did again providing me excellent customer service. I appreciate your courtesy. Thank you !! More

by Brakes , Leslie 0822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Schneider

Jan 06, 2023

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave Austin this 5-star rating! We are so glad that he took great care of you and he will be honored to know that you deeply valued his service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

December 28, 2022

Dealership Rating
Employee Rating

Very nice people to work with thankyou for your time and effort happy new year More

by Terry
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Morris Gaines , Austin Schneider, Jovina Martinez

Dec 28, 2022

Walter's Mercedes-Benz of Riverside responded

Terry, Thank you for your 5-star rating! We are so glad that our team could provide you with the quality service that you so much deserve. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

September 28, 2022

Dealership Rating
Employee Rating

Definitely recommend Mike Sales when purchasing at Walters MB. I can't say it enough, what a great experience it was having him help us get into our new MB. The toughest part was making up our minds o More

by Ceccy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Sales

Sep 28, 2022

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Mike this positive review and recommendation! We greatly appreciate the opportunity to work with you, and we are so glad that he could provide you with a smooth and remarkable experience. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team! Safe travels. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

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