Excellent service Michael Ramos help me to make the best
decision ever on my family Ben thanks for everything in general all the staff is professional and friendly
decision ever on my family Ben thanks for everything in general all the staff is professional and friendly
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by Loyda RA
Other Employees Tagged:
Michael Ramos
Aug 11, 2022 -
Walter's Mercedes-Benz of Riverside responded
Thank you so much for your positive review! We are so glad that Michael and the team took great care of you! It is our pleasure to assist you in any way possible. If there is ever anything more that we may help you with, please do not hesitate to let us know!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
This is one of the easiest reviews I’ve ever written.
I was treated with respect, courtesy and never any form of pushing. I found Icekk Ortiz, a true gentleman to work with in the purchase of my new car.
I was treated with respect, courtesy and never any form of pushing. I found Icekk Ortiz, a true gentleman to work with in the purchase of my new car. He is extremely knowledgeable, sincerely kind and thoughtful to my needs and concerns. I never felt rushed nor was there a question unanswered. This is the second car I have purchased from Icekk and so very pleased with this experience and my new car. Thank you Walters for choosing such excellent staffing. Anyone seeking to lease/purchase or just see what’s available you must go to Walters Mercedes Benz in Riverside. The icing on the cake they also have an OUTSTANDING service department.
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by mcmegert
Jul 11, 2022 -
Walter's Mercedes-Benz of Riverside responded
Thank you for taking the time to leave us this wonderful review! We are honored by your continued business, and we are so glad that Icekk provided you with the quality service that you deserve! It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle and we wish you the safest of travels until we meet again!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
Jul 12, 2022 -
mcmegert responded
Thank you and Thank you for the kind words. Most cases sadly you can’t trust what you are told by dealers, I must say from my heart that’s not true with Walter Dealer
Jul 27, 2022 -
mcmegert responded
Since the purchase of my new car. I feel it needs to be known that their outstanding customer service doesn’t stop after a purchase. I had some unrelated questions that had to do with a previous purchase the neither Filomena, Sales Mgr and Emil, General sales Mgr. and Icekk, sales had no part of but were right there to help. I very much appreciated the time they gave without making me feel embarrassed.or rushed. They listen. I’m extremely happy with Walters Mercedes Benz in Riverside. Love their on going customer care
Very knowledgeable and considerate and kind he make you
feel very important
Not like others who rushes you into something he give you the customer time
To decide and has the patience to deal with you v
feel very important
Not like others who rushes you into something he give you the customer time
To decide and has the patience to deal with you very Kindly I recommend Mr Morris Gaines
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by Terry
May 09, 2022 -
Walter's Mercedes-Benz of Riverside responded
Thank you for taking the time to leave Morris this 5-star review! We are so glad that he took great care of you throughout your visit, and he will be honored to have earned your kind recommendation. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that Morris and the team may help you with.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
May 09, 2022 -
Terry responded
I give Mr Morris Gaines 5 stars for paying attention to the customers are having patience and being very considerate to the customer needs
2/7/2022I bought a Mercedes today, after buying our
2/7/2022
I bought a Mercedes today, after buying our last car from this dealership as well. I went to sign the paperwork on my lunch, signed a few d
2/7/2022
I bought a Mercedes today, after buying our last car from this dealership as well. I went to sign the paperwork on my lunch, signed a few documents but not all the paperwork had been finished. We made a plan to return tonight and complete the DMV paperwork. An hour before coming in they called to say they sold it to someone else for 2k more than they had sold it to me. All behind our backs after already signing documents. When my Husband and I got upset, they insisted it was our fault and that they had every right to sell it. I asked for a Manager to call me back...no call. and to top it off they still have the keys to our current car that we were trading in. Worst customer service EVER. Don't go to this dealer unless you want to be lied to, or even worse used for a higher price. In all my years this takes the cake? Not sure, but this might have some legal liability here. If anything they showed their integrity, which was nothing but a total scam.
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by Renee Reynolds
Other Employees Tagged:
John Shelley
Feb 10, 2022 -
Walter's Mercedes-Benz of Riverside responded
Hi Renee,
I can completely understand you and Greg’s frustration and I’m very sorry this was your experience here. Although we all feel bad in this situation, the simple truth is that you did not buy a car. You filled out a credit app to qualify for financing and a Carfax document about the condition of your trade in vehicle. We did agree to terms and you waited to go into to sign docs and purchase the car at 12:16 but then decided to abruptly leave at 12:34 without telling anyone. Your salesperson ran out of the store to see why you had left and you told him you’d be back, he said ok and told you then that he would keep you up to date on the status of the car. Another person came in and found this car and decided to purchase it. Since there was no completed deal in place and no guarantee we would ever hear from you again, we had to sell the car. John then called you to tell you the car had sold (Made no mention of any price, that’s totally untrue) so you would know what was going on. We felt so bad that we located another more heavily equipped vehicle, discounted it and raised your trade in value to make this new deal even better than the previous one to make up for it but that offer was declined. Greg has been in since and has expressed his concerns at length so much so that we felt it would be best for him to leave and unnecessary for any additional calls. I’m very sorry that the car you wanted sold before you could return but this review is really not what happened.
Sean Davisson
General Manager
Walter’s Mercedes-Benz of Riverside
(951) 441-6182
Feb 11, 2022 -
Renee Reynolds responded
Sean, obviously you were lied to you by your staff as well. Both John and the finance agreed with us that we were coming back at 7:00 pm to COMPLETE the signing (after I waited 20 minutes for the finance) and explaining I had to return to work by 1pm. Everything in your response is untrue but clearly that is what I have come to expect for your dealership. This is not a way to run a business and it will eventually come back, karma! Either way, thanks for taking the time to confirm that my review of the integrity of your Dealership and staff is correct.
Feb 11, 2022 -
Renee Reynolds responded
Also, just in case you feel I am lying, please pull your security camera. It will clearly show you who I spoke with, the time stamps and the fact I couldn’t just “get up, leave and chased out”, as you still had the keys to our car.
Elizabeth Flores was excellent she was able to assist
with me on my decision to buy S580. Elizabeth Flores was very patient with me and very kind.
with me on my decision to buy S580. Elizabeth Flores was very patient with me and very kind.
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by Gary
Dec 09, 2021 -
Walter's Mercedes-Benz of Riverside responded
Gary,
We greatly appreciate you taking the time to leave Elizabeth this wonderful review! Providing top-notch service is so important to us, and we are delighted that her efforts met your satisfaction! She will be honored to know that you deeply valued her assistance with your special purchase! Congratulations on your new Mercedes-Benz S580! We look forward to an opportunity to work with you again in the future.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
Dec 09, 2021 -
Gary responded
Elizabeth Flores very professional and courteous service , always a pleasure when buying or servicing a vehicle . will do business again highly recommended
I took my car in for service an David Green took care of
me very good. I asked them to check where the water smell was coming from, but they told me it was something else. The water smell is still there an
me very good. I asked them to check where the water smell was coming from, but they told me it was something else. The water smell is still there an I don't know what it is. They checked it, I think it's water pump r something, but if they checked someone would know, right
Thank u.
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by jefferyluckeysr
My experience purchasing my GLC with Eddy was very
smooth! Eddy Elsayed helped us find the perfect car and offered a great percentage on financing. I declined financing as I was already pre-approved w
smooth! Eddy Elsayed helped us find the perfect car and offered a great percentage on financing. I declined financing as I was already pre-approved with my bank. I was happy to find out Walter’s already works directly with my bank. Eddy made sure we got a great test drive in the car. Doing paperwork was painless and fast. Eddy was able to help me make my dream of owning a luxury vehicle come true!!!
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by Alex F.
Jul 29, 2021 -
Walter's Mercedes-Benz of Riverside responded
Alex,
We are delighted that Eddy could get you into a vehicle that you look- while providing you with a smooth and remarkable experience! It is our pleasure to assist you in any way possible, and we greatly appreciate you taking the time to leave Eddy this 5-star review. We wish you the warmest congratulations on your new vehicle- on behalf of Eddy and the entire team! We hope to see you again when the time comes for your vehicle's first service.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager
Raul Ayala helped me purchase my first Mercedes. He was
very calm, knowledgeable, patient, and accommodating. He made my experience very seamless and stress free.
very calm, knowledgeable, patient, and accommodating. He made my experience very seamless and stress free.
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by moorefd
Other Employees Tagged:
Raul Ayala
, Michael Georgie
Jul 21, 2021 -
Walter's Mercedes-Benz of Riverside responded
Thank you for taking the time to leave Raul this wonderful review! We are honored to have had the opportunity to work with you, and we are so glad that Raul provided you with a smooth and stress-free experience! It is our pleasure to assist you in any way possible, and he will be delighted to know that you deeply valued his assistance with your special purchase. We wish you the warmest congratulations on your first new Mercedes-Benz- on behalf of Raul and the entire team! We hope to see you again when the time comes for your vehicle's first service.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager
John Shelly litterally helped me work a miracle. He is
such a sweetheart. And, attentive... he solved minor problems that arose and didn't make me feel as if I was a bother to him. Thank you my family
such a sweetheart. And, attentive... he solved minor problems that arose and didn't make me feel as if I was a bother to him. Thank you my family and I appreciate what you have done.
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by Sonora
Other Employees Tagged:
Michael Georgie, John Shelley
Jul 08, 2021 -
Walter's Mercedes-Benz of Riverside responded
Sonora,
Thank you so much for your wonderful review! We appreciate the opportunity to work with you, and we are so glad that John could make you feel like the valuable customer that you certainly are. It is our pleasure to assist you in any way possible, and he will be honored to know that you deeply valued his efforts. Please drive safely, and do not hesitate to give us a call if there is ever anything more John and the team may assist you and your family with.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager
Worst experience I have ever had with any car related
business. What should have taken days took months. What costs were going to be minimal were outrageous. Customer service stared nice and ended in a n
business. What should have taken days took months. What costs were going to be minimal were outrageous. Customer service stared nice and ended in a nightmare. Strongly suggest using any other car dealer, repair, or service. I wish I could restart and NEVER GO TO WALTERS!!!
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by Scott
Jul 20, 2021 -
Walter's Mercedes-Benz of Riverside responded
Hi Scott,
I can certainly understand your frustration and can empathize with your situation. We’ve really gone to great lengths to reduce this burden on you to the tune of close to $4,000 in reduced costs. Unfortunately your non Mercedes-Benz aftermarket air filter caused something to get sucked into the intake, shattered the turbo fins that then went into the engine and caused quite a bit of damage. We submitted everything to MB to cover; tore down the entire engine, took photos, submitted labor and parts. We did all we could to get this covered but the aftermarket air filter left us with only partial coverage and even that was after we pleaded with them on your behalf. I’m really sorry this happened, but believe me we went above and beyond to help you. I know it seems like we are the bad guys because you see the final bill but I promise you we are fixing this problem for you the best way we know how and at the lowest possible expense to you.
Tyler Usary
Service Manager
Walter’s Mercedes-Benz of Riverside
(951) 441-6182