Uber Hernandez

If I could choose ZERO stars I would. BUYER BEWARE: I had the worst possible experience buying a car from Coastal Kia of Wilmington. As a single mom with young kids and little time for BUYER BEWARE: I had the worst possible experience buying a car from Coastal Kia of Wilmington. As a single mom with young kids and little time for shop due to an upcoming trip and current vehicle not reparable. I believe they took advantage of my circumstances along with many other mistreatments during the process. I found a 2020 Kia Telluride at Coastal Kia, but after confirmation and I scheduled appt. it was sold when I arrived an hour later. Despite explaining my preferences and budget, It was suggested that I purchased a 2015 Honda Odyssey with over 120k miles, even being told by Uber "I know you are trying to get out of your mommy era", keep in mind that is what I was driving prior (which was a 2012 w/ 222k miles) and made it very clear I no longer wanted a Van. I was eventually shown a 2020 Kia Sorento, not listed on their site, but it had serious issues, including violent shaking during the test drive. The dealership pressured me to buy it immediately and take it home that night threatening it wouldn't be there if I didn't and waited for them to repair it. The assured me it was just a weight that had fell off the tire, offering IOU repairs but insisting I commit first. I left without buying the car due to the feeling of deceptiveness and fishy facts. After further communication, I was told the car was repaired, It was not a weight but the front CV joints were broken. I agreed to test drive it again, there were still issues. On the test drive I drove it to a mechanic to confirm that the repair was completed correctly due to my uneasy feelings i was being lied to, he did confirm that the Axel and CV joints were repaired. I ended up purchasing the vehicle under pressure, with multiple price discrepancies, terrible communication and poor customer service. Immediately afterward, Like driving it home that same night I purchased it, I faced more issues with the vehicle, including brake and roof noises. I reported it first thing the next morning. When I reached out for help, I was met with disrespect and demeaning behavior from the dealership, further compounding my frustration and feelings of deception with this purchase. I was denied promised paperwork from multi-point inspections to repair paperwork from service department for the axel and cv joints. After agreeing to look at issues the service department advised me there is nothing wring with the breaking system and sent me on my way to an over 1400 mile trip to work it out and then bring back in if it did not correct itself. Only to be denied repairs or help upon my return. I was also misled about financing options told I had no choice but in-house financing, charged daily interest in while I was trying to obtain the payoff letter to transfer to my bank, and had to fight to get the loan corrected which was put in my previous name not my legal name. The whole experience was deceptive, disrespectful, manipulative, and exhausting. *Steven Kramer - Floor Sales Manager, initial contact not helpful and pushover *Uber Hernandez- Finance Manager, intimidator and bully *Jan Ramos - Product Specialist, withholder of financial information *Chad Duke - Product Specialist, dismissive avoider *Tyler Desmarest - Use car Manager, domineering, condescending, interruptive, overbearing and felt very misogynistic or even sexiest. Should I have made this purchase probably NO, was I in a bad spot and needed something urgently for me and my family YES. Lesson learned. I hope no one has to deal with this dealership and these people like I did. Since the purchase I have received 6 emails requesting I leave a review. This is #5 of #6. More

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Friendly & VERY competent staff: Had exactly what I needed! 2025 K-4! Affordable & 40 miles per gallon! Jan Ramos is a real Pro & knows his stuff! Will recommend to all my Friends. needed! 2025 K-4! Affordable & 40 miles per gallon! Jan Ramos is a real Pro & knows his stuff! Will recommend to all my Friends. More

by Peggy Dimartino Verified Customer Verified Customer

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All was fine until we went back for our EV6. We told everyone, from the lady who put us first on the list, to GQ, to other salesmen who texted us, to our salesperson Heber we only wanted the EV6 We told everyone, from the lady who put us first on the list, to GQ, to other salesmen who texted us, to our salesperson Heber we only wanted the EV6 GT Line with a Panoramic Sunroof. They said they had one locally, everything we asked for, even the panoramic sunroof. I asked Heber to send a photo of the car including the top. His photo stopped just short of showing the entire roof with only a basic sunroof. Sitting in the car at the dealership I noticed the panoramic sunroof was not there. My wife and I were seconds away from leaving stopping the process. We were extremely pissed we spent so much time in the dealership being lied to from everyone. No apologies from anyone there. We went through with the deal but will return it to any other Kia within 150 miles once our lease is up. We will not recommend this dealership to anyone. Rich Back More

by rback1960 Verified Customer Verified Customer

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Coastal Kia has a very friendly, attentive and knowledgeable staff. They were all smiling when we walked in, and we were smiling on the way out. We are loving our Kia Sportage! Highly recommend th knowledgeable staff. They were all smiling when we walked in, and we were smiling on the way out. We are loving our Kia Sportage! Highly recommend this dealership. More

by MICHELLEHENRY333 Verified Customer Verified Customer

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Extremely helpful throughout the entire buying process. Had answers to all questions I had. Super personable. Had answers to all questions I had. Super personable. More

by DCOMBS123 Verified Customer Verified Customer

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Pleasant to work with, negotiates fairly, and very professional. I had a great experience at this family run dealership. professional. I had a great experience at this family run dealership. More

by Novaviking2 Verified Customer Verified Customer

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It’s really good car, Kia’s Staff are very nice and kind with me with me More

by bichna1998 Verified Customer Verified Customer

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10/10, I can always appreciate one on one service when I'm making such a big purchase. I'm making such a big purchase. More

by awilly21 Verified Customer Verified Customer

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Brandon made the entire sales experience very enjoyable and frictionless. I highly recommend working with him to anyone considering a Kia. and frictionless. I highly recommend working with him to anyone considering a Kia. More

by chriscapone2 Verified Customer Verified Customer

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Great customer service! I got a great deal on a dream car. This is my third Kia. I got a great deal on a dream car. This is my third Kia. More

by Antonio Arteaga Verified Customer Verified Customer

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