Val Valadez | Page 5

The dealership is very clean and service representatives are courteous. The wait time at arrival for my service appointment was short. are courteous. The wait time at arrival for my service appointment was short. More

by PETERINSACTO Verified Customer Verified Customer

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I alternate my service on my Hybrid 2023 RAV4 XSE, which is my third Toyota since 2005, between Maita and Modesto Toyota. I reside in Murphys, so it's important that when I bring my Toyota into service, the is my third Toyota since 2005, between Maita and Modesto Toyota. I reside in Murphys, so it's important that when I bring my Toyota into service, the job is done right the first time because of the distances I drive. I coordinate medical, car service, shopping and other appointments in these two 'big cities' so I accomplish as much as possible on these day trips. I am happy to say that since discovering Maita and bringing my car in for service twice, so far, across the board, all aspect of servicing my vehicle at Maita Toyota of Sacramento have been great experiences. Even if I am quoted 90-minutes on a 5K mile service and it takes a bit over two hours, I would rather they do the job right the first time, instead of rushing it and cutting corners. For 20-years I have used Toyota service exclusively on my two Prius and now my RAV4, at Toyota dealerships in Fort Myers, Florida, Dallas, Texas, San Rafael, Modesto, San Francisco and Sacramento, and I am happy to report Toyota service is consistent no matter where I go. Keep up the good work. More

by christopherbuttner Verified Customer Verified Customer

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Yes, we feel like family! ! We want to thank you for setting us up with Tabitha for our buying experience. We like the way she stayed involved in the early stages to keep ! We want to thank you for setting us up with Tabitha for our buying experience. We like the way she stayed involved in the early stages to keep us informed and proceed on the straight and narrow path. Come game day today, she was especially helpful. She definitely made my day when she informed us that not only did she want to buy our Avalon Hybrid, her $$$ offering was well within our limit. I yelled out "SOLD"!!! LOL, LOL. Seriously, we really appreciate how your team members made us feel like family including Brett in Finance and Norbert over in Service. You already know that we will continue to come see you guys every 6 months for both Diane's new Highlander Hybrid Platinum and my Prius V's service needs. Thank you once again for making us feel like family. More

by SIVAD1953 Verified Customer Verified Customer

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Pathetic service department. Incompetent technicians. Was told all struts needed to be replaced. This was not the case. Previously brought cars in before. Drain plugs were not ti Incompetent technicians. Was told all struts needed to be replaced. This was not the case. Previously brought cars in before. Drain plugs were not tighten. Sloppy work. More

by S.PROVENCAL Verified Customer Verified Customer

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It is always good experience for me to service vehicles at Maita Toyota. Bryce Shibata is a knowledgeable and helpful advisor. at Maita Toyota. Bryce Shibata is a knowledgeable and helpful advisor. More

by rusetss Verified Customer Verified Customer

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Been coming here for years! Love this place and their staff! I'll keep coming back here for both of my Toyota's. Love this place and their staff! I'll keep coming back here for both of my Toyota's. More

by MTCROSSMAN Verified Customer Verified Customer

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95k Only 14 point inspection performed. Tiered were rotated by Costco where purchased. Mario Tye Cortez was service advisor I don’t see his name as choices on next part. Val Valdez only se Tiered were rotated by Costco where purchased. Mario Tye Cortez was service advisor I don’t see his name as choices on next part. Val Valdez only sent Emsil reminders. More

by DLOOKEMAIL Verified Customer Verified Customer

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I purchased a new vehicle with Maita Toyota several years ago, and all services were routinely performed at their service center. Maita failed to identify a major issue with my vehicle while it was under war ago, and all services were routinely performed at their service center. Maita failed to identify a major issue with my vehicle while it was under warranty. The major issue was something that takes a long time to develop, but is easy to identify. Coincidentally, the issue was identified IMMEDIATELY after the warranty expired. Maita then preceded to try to sell me over $1.2k in services to fix the issue. When I questioned Maita why they didn’t catch the issue sooner, they accused me of “driving recklessly,” as the primary cause. However, after a complete alignment inspection, the accusation was debunked, and they admitted they were incorrect. Nevertheless, I was still on the hook to fix the issue, even though Maita admitted that they could not explain the cause of the issue. The worst part about the experience was their transparency. Both service managers assured me they would follow up with me, but after eight (8) left messages and two (2) unannounced drop by’s to the service center (both visits I was informed they were on the property but were ‘unavailable.’) over a month long period, I still did not receive a response. Finally, when I filed a complaint with Toyota Corporate, I unsurprisingly received a call back. I purchased one (1) vehicle with Maita, and planned to buy my next vehicle prior to the end of 2024 with them. I’ve also had all my vehicles serviced with them since 2013. I will never return to that dealership, as they have completely lost my trust. More

by AMATO.TONY2 Verified Customer Verified Customer

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I had major work done on my 2005 Corolla. The work performed was done to the highest standards by skilled mechanics. The car is now like new, thanks to them! The work performed was done to the highest standards by skilled mechanics. The car is now like new, thanks to them! More

by GEORGE.YOUNT Verified Customer Verified Customer

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Everyone I dealt with was very nice and friendly to me. They worked me in without an appointment. They worked me in without an appointment. More

by momagerjulie Verified Customer Verified Customer

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