Will Schafer
Will Schafer at Master Buick GMC

Will Schafer | Page 4

Dealer

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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37 Reviews

Will Schafer is a third generation Dealer with Master Buick GMC. He attended Augusta Preparatory School and graduated in 1986. He then received his Business Administration Degree at Presbyterian College in Clinton, SC. Having worked at the dealership since he was a teenager, he went on to receive a Diploma from the Dealer Candidate Academy in 1991. He has worked in the Sales, Parts, and Service department in his 27 years with Master. He currently serves on many community boards including Westminster School of Augusta, Crossover Communications International, and Columbia International University. He is the current President of the Augusta, Aiken Buick GMC Dealers Marketing Association, NADA Presidcnt’s Club and a Member of the Rotary Club.

Dealership Experience

36 yrs

Industry Experience

36 yrs

Specialties & Trainings

Episcopal Day School

Augusta Preparatory School

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37 Reviews

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37 Reviews of Will Schafer

October 06, 2018

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Employee Rating

Excellent Master Buick. Has been my service and car buying center for 3 Lacrosse and now anEnvision They treat me like family. A great service center! More

by LOWELLG13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 07, 2018

Master Buick GMC responded

Thank you for taking the time to write about our dealership! We are so thankful for our loyal Master Family and it is always our honor to serve you! We look forward to seeing you again soon! Kathy Hensley, Owner

September 20, 2018

Dealership Rating
Employee Rating

Breach of Trust My car was there for a 1 hour window repair & didn't get my vehicle back for 3 business days. My window still doesn't work properly. 5 extra miles wer More

by JennH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Charles Williams, Brad Gillespie, Phillip Towns , Master Buick GMC

Sep 21, 2018

Master Buick GMC responded

As we stated in response to your review on Google, we will be more than happy to take care of your window if it isn't working properly. We have come across some defective parts when doing window repairs in the past, especially on older models. Every special part's order takes 3-5 business days to come in. The technician that worked on your vehicle has been with us for many years and would never take a vehicle on anything other than a test drive to make sure there are no rattling noises or other issues like a window sliding down after a window repair. The route they drive is typically a 5-mile drive around the block. Please allow us to fix your window if it isn't working properly. We always guarantee our work. Thank you. Kathy Hensley Owner

September 11, 2018

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Employee Rating

Dishonest employees and president I have never seen a group of individuals so dishonest in my life. Because I live in a different state from where my car broke down, I had to call in a More

by CRAWFORD2309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brad Gillespie, Phillip Towns

Sep 11, 2018

Master Buick GMC responded

We, as a family owned and operated business for over 85 years, have built our reputation on honesty and integrity. We never want a customer to feel mislead and are sorry for any miscommunication. Our employees work hard every day to give their best and while we understand frustrations may run high when dealing with issues involving vehicles, we back our employees and believe them to be honest hardworking people. As always, we are available to speak with you about this concern and are available onsite as well. Kathy Schafer Hensley, Owner (706)922-5213

August 25, 2018

Dealership Rating
Employee Rating

Service After The Sale Great service after the sale. Customer is always first. Even for factory recall or general service work. Prompt and professional. Would highly recom More

by RONMCIVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Whitten, David Truitt

Aug 29, 2018

Master Buick GMC responded

Our team from top to bottom is so thankful for your business! Like you said, we do strive to make each interaction with our customers professional and efficient so that your time is valued and appreciated! Thank you for your patronage! Kathy Hensley, Owner

August 02, 2018

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Employee Rating

Excellent in every way! From the sales process to the financial part to the delivery and service, my experience was excellent in every way! I have bought multiple vehicles fr More

by chris.gibbs.md
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 27, 2018

Master Buick GMC responded

Thank you for the great review, Chris. Please come visit us if you need anything else, be it service or sales. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

July 20, 2018

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Employee Rating

Excellent, as always I have never had a bad experience with the service department at Master. The whole staff has consistently shown the highest level of professionalism a More

by EDGOUDELOCK
Recommend Dealer
Yes

Other Employees Tagged: Brad Gillespie

Jul 21, 2018

Master Buick GMC responded

On behalf of Brad, Will, and my family, I want to thank you so much for taking the time to come here and give us this fantastic review! Consistently serving our customers well and exceeding their expectations, every time, is our goal! We are so grateful for your loyalty and your business! Kathy Hensley, Owner

July 18, 2018

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Employee Rating

Excellent service We had a wonderful first experience at Master Auomotive. Everyone was extremely knowledgeable & friendly. They did not try to push you to buy anythi More

by AMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Al Kemp, Roscoe Peace , Keith & William

Jul 18, 2018

Master Buick GMC responded

It was a pleasure serving such nice folks!! Thank you.

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