"I was so impressed from the moment I pulled in to the service intake area till the time my car was ready for pick up. The gentleman that greeted me was very friendly an accommodating (his name escapes me, sorry) Jamie processed my service order and even pointed out a minor flaw in a window gasket. All my questions were addressed and shared with the technician. He then escorted me to the loaner car department and made sure that I was on my way as quickly as possible. I was updated throughout the service interval and Jamie even waited until I arrive after hours due to traffic. "
"I was on my way back home, driving from Florida to Canada, when the check engine light lighted on!!!
Mini directed me to Charlotte's Mini dealer. I called them to make sure that they would take care of my car right away, and so they did! The people there were very freindly and, finaly, when I heard that there were no problem for me to drive back home, I jumped in my car to beat the winter strom that was coming on my way, 18 hours later, home sweet home!!! And 10 inches of snow in my doorway, the next morning!"