570 Arizona Used Car Dealers

This review is about the Chapman dealership for Dodge ram - longshotconger

This review is about the Chapman dealership for Dodge ram Chrysler Jeep. I saw on their advertisement on their web for a ram 2500. It was a 2014 ram longhorn and I was interested in it. I called and talked to the salesman Quinton Middlebrooks who explained the vehicle to me and we set up a date and time for us to meet and go over what was required for me to purchase this 2500 Ram Long Horn. I arrived at Chapman Chrysler, Ram, Jeep in Scottsdale Arizona. The truck was already pulled up in front of the sales area for me to look at up close and personal . Clinton is a relatively new salesman for Chapman Dealership and he was very attentive and answered all my questions. If he was not sure about the answer he immediately checked with another salesman to make sure he had the correct answer. We went for a test ride in the most beautiful used truck I have ever seen. Upon returning to the dealership I was directed to his office and began filling out the application to start the buying process. You’re the time I was at Chapman dealership. I was introduced to other people in their south and area and also with the finance department and was offered copy. Anything else that I needed? Everyone was very professional very friendly and any questions I have they took my application and came back and we started the process of moving forward. I had a 2004 Ford pick up that I was going to use as a trade-in and they took it in at the mechanic area service area check it out and put a value on the trade-in as the talk went on. I was never pressured to buy this truck. I was always treated in the most professional manner that I would say was the best buying experience of an automobile that I’ve had in my entire life and I have bought a lot of cars. Clinton was always Johnny on the spot making sure that I knew exactly what the status was in my application if there was anything else they needed, and I was making sure that I was comfortable and a very relaxed, friendly professional dealership.i am happy to say that I am now the proud owner of a very clean 2014 Ram 2500 Long Horn which has a lot of extras on it including a 5th wheel hitch. After the sale was completed Clinton gave me the keys and then personally sat inside the truck and went over the different features of my truck making sure that I understood how they operated and pointing out a lot of the features that I was not aware of. I was given a complete CARFAX report at no cost and also a list of what was included in my truck. The dealership accepted my trade in and Clinton was there to assist me in transferring my personal property into my Ram 2500. His immediate help in making sure that I had the best experience I have ever had. Thank you Clinton and Chapman Dealership for working with me and making sure that I had a terrific experience. I will recommend Clinton Middlebrooks and Chapman Dodge Chrysler Ram Jeep Dealership to all my friends and family.

Had a great experience purchasing, my new 2025 toyota - mrubio01480

Had a great experience purchasing, my new 2025 toyota tundra. Went smooth Thanks to Will Hill at bell road toyota for making it a smooth process!

I couldn't be happier with my new Dodge Challenger and - Geofrybussen

I couldn't be happier with my new Dodge Challenger and the efforts of Christian Cruz to make it possible.

Purchased our Titan from Michael. - emailkarenbriggs

Purchased our Titan from Michael. He did all he could to make the sale happen. We are very happy with our 2024 Nissan Titan.

Clean place and helpful employees. - becky.pinkley

Clean place and helpful employees. I will keep going back for any service I need. Thank you.

My son and I took two test drives with the sales advisor - atanasio1966

My son and I took two test drives with the sales advisor by the name of Jack. His professional manner was outstanding and we want to thank Jack very much for the help that he gave us with the purchase of our car. Thank you Jack. You’re a great person.

This place is top notch. - Jbjbdb2004

This place is top notch. I had the honor to be helped by Genaro Herrera. It was only his 4th day but as far as I could tell I thought he’d been there for years with how good he handled me. You guys got a keeper for sure!!

Yesterday I got my oil change on my Nissan at ABC Nissan. - Jamie

Yesterday I got my oil change on my Nissan at ABC Nissan. My Service Consultant Mr Eddie Valdez got me promptly in and out! There are no words in my command to describe how kind and professional Eddie was - he should be promoted and raised right now this minute! I'm still grinning from ear to ear after this Nissan experience!

I bought a Pontiac Vibe from this Dealership and it was a - Chuck

I bought a Pontiac Vibe from this Dealership and it was a Great Buy. Price Was Fair. I would buy another car 🚗 from them if I needed one. Thank you for being there for me. I was not there longer than 30 minutes doing paperwork. God Bless you and your Business. Sincerely Chuck

Professional, friendly staff. - GC

Professional, friendly staff. I highly recommend using Jerry Seiner Chevy both for purchasing a car and servicing your vehicle.

lizbeth was very helpful, quick and good service, all in - donnyhales47

lizbeth was very helpful, quick and good service, all in all a very good experience

Updated: 5/30/24 Turns out - these guys have been - Jeff E

Updated: 5/30/24 Turns out - these guys have been programming my service light to come on earlier then the recommended service - so they get credit for the service work - and my 3-Year - 36,000 service warranty - is used up. And - it’s not just that it happened. It’s the way they told me with “from now on you’ll have to pay” with a shrug of Nicholas Kellog’s shoulders (the service person). They didn’t offer to help me learn why my service warranty no longer applied - in fact they only made it harder. I had to dig into this completely in my own — AND CHAPMAN was completely at fault. So dishonest! They've offered to comp me one more service - but it was forced and hardly volunteered. Go somewhere else for your Hyndai needs. The dealer I purchased with in Utah - Murdock - THEY ARE AWESOME. Chapman, where I’be been going after relocating to AZ with a brand new car … are just honestly dishonest and the worst car experience I’ve ever had … more than once. This was after giving them “another chance” after my experience last year - see below. ________________________________ I was 15 minutes late - and genuinely apologetic for being so. Frankie (Francisco Ramirez) at the service desk told me it was fine, and all they needed was 90 minutes tops. I was there for routine maintenance and warranty recall regarding the roof trim (not safety related). “ I told him directly, “do not do the recall work today. I’ll come back.” Frankie asked if I wanted to “skip the car wash as well… to save time” I told him “yes … please”. Almost two hours later I went looking for my car. There was a line of people waiting for Frankie, while 4 other employees sat at the Service Desk avoiding eye-contact - is the only thing I could see they were actively doing (avoiding eye contact). To their credit, they weren’t “on their phones”. Kudos to Hyndai for at least working to manage that optic. But, to their discredit, they weren’t even on a phone. It was like the worst DMV trip ever (but I’m still a little impressed they didn’t appear to be pursuing social media or playing Candy Crush). So … finally I get to talk to Frankie (I should have just left). He tells me that they had gone ahead and completed the warranty. Before that … I was honestly working to take the delay in “we’re all human” stride” . Then… I was mad. I told him “I told you not to do the recall work. I’m already late …” He gave a shoulder shrug. After my back was turned, I’m 4 steps away, reaching to open the door, Frankie calls out (with other people waiting for help) … “you’re the one who showed up late”. If I hadn’t experienced this first-hand, I wouldn’t believe it. I was late. I was sorry. I did apologize. I was under the impression that we’d reset and moved on. I’m also the customer bringing in my $45,000 purchase for the “unbeatable customer care” I was promised … before giving them my money! You know what they didn’t forget to leave out … the car wash. I’ve no doubt, there’s no franchise credit applied for washing the customer’s car. Don’s use Chapman Hyundai. They weren’t just bad, they’re overtly dishonest … it’s the worst kind of “bad”. “How you do something, is how you do everything …”

Great place to buy a truck. - jmswapp4

Great place to buy a truck. Salesman Jesse (Mac) McIntosh, was great to work with.

What a rip off the service dept. - scott

What a rip off the service dept. is, $245 diagnostic check on a item I took in for warranty, I even gave the the code it was showing and as a courtesy they checked other items and charged me the fee. NEVER GOING BACK! I love Chevy Hate Chapman.

AJ helped me to understand about the features of the car, - girish p

AJ helped me to understand about the features of the car, He spent good amount of time to make sure I understand all of the functionalities of the car by demoing them. It was great working with AJ to finalize the car that was looking for.

Learn from my mistake, DO NOT buy a used vehicle from - draker9500

Learn from my mistake, DO NOT buy a used vehicle from Acura Tempe. The reconditioning/maintenance that was done was so sparse compared to how they presented it to be. I have photos taken within a few days of taking delivery, the engine air filter is dirty, the coolant level is below the low level, the oil drain plug is leaking and the cabin air filter is extremely clogged with debris. Did they even really change the oil like they said they did? Any average person would expect this from a private party or a shady dealership but would expect a more thoroughly inspected/reconditioned vehicle from a high line dealer. What did they even do before they sold me a vehicle? A 3 point inspection? On top of all of that, they don’t offer any other assurances other than the standard 15 day, 500 mile warranty which is required by Arizona. Seems like the used car department just wants to take a trade, change the oil (maybe), detail it and then list it for sale at full retail price. YOU’VE BEEN WARNED. STAY AWAY FROM BUYING A USED VEHICLE FROM TEMPE ACURA!!!!

They sold me a2017 Chevrolet Equinox which has had major - jstutzman738

They sold me a2017 Chevrolet Equinox which has had major structure damage and never disclosed that fact to me. I wouldn't have bought it had I known. I test drove a Chevrolet Impala which I figured out was also wrecked. This is a scamming low down so called dealership. They are deceitful and dishonest. They pray on people that have bad credit. Liar, Liar, pants on fire. One hour deal means they rush to close the deal and convince people they actually got a big break. Sure if you like 21.0% intrest rate and being used.

Paul Fernandez was a great deal of help to us in buying a - Daearreokn

Paul Fernandez was a great deal of help to us in buying a Kia Carnival. Not many of these vehicles produced so far and this one happened to be close to us at a VW dealer. Didn’t matter that it’s not his specialty, he knew the vehicle top to bottom and helped us learn all the features. He made our deal happen in under 3 hours financing and all. Immediate responses and well done video/photo documentation to help us feel comfortable to travel and get it. Kept his cool through a major hiccup where we were accidentally told the vehicle was sold and were quite upset. Paul was apologetic and assured us we would still get our beautiful car! This guy was honest, this guy went above and beyond to get everything done so we could get exactly the financing we needed. We call him Cool Guy Paul around here now and you should too.

EXCELLENT DEALER! - L1972

EXCELLENT DEALER! I've been trading at Robert Horne Ford for nearly ten years. Their service department is excellent - very honest and accurate. I highly recommend them. I recently purchased a 2024 F-250 Super Duty from Robert Horne. I am very particular about the vehicles I purchase, so I sat down with Sales Manager Nick and began to spec out the vehicle I wanted. Nick was great at recommending things I hadn't thought about as well as telling me things he didn't think I really needed. From the initial meeting Nick and I went to Bruce who entered the info into the computer. Bruce was very thorough and made certain the final order was exactly what I wanted before sending it to Ford. The day the order was sent I met Justin (Internet Sales Manager) who became my "point man". He's an excellent sales professional. He stayed in touch with me throughout the building of my truck and gave me updates as to the progress. When the truck arrived at Robert Horne, Justin took charge of prepping it and overseeing that everything was as it should be. I really felt like he "had my back" during the whole process. Robert Horne never disappoints me. The staff is always friendly and seems genuinely happy with their jobs. A special "shout out" goes to the Custodian Lady who is always smiling and offers me a bottle of water whenever she sees me. She keeps the place immaculate too. I also want to mention Mike in the Parts Department. I wanted to order several things for the new truck and he was very helpful in finding the right items for me. Also, Ted, in the Finance Department, made what is usually a tedious chore a pleasant experience. Hats off to you, Ted. Nick and Justin make a good team. If you're in the market for a new vehicle, I strongly recommend you talk with either of them at Robert Horne.

Dealer lied - Tmark

Dealer told me the car has no defects. Car was shipped to me . Passenger window was broken. Contacted the dealer and was told it worked at the dealer. Checked carfax and Sarasota Mercedes worked on the car and they told me they could Not fix the window. Thus the dealer lied When I called the owner he did nothing

Service advisor Amy Preciado was very professional and - rmmagnussen

Service advisor Amy Preciado was very professional and kept me updated on my service. I asked for a car wash and she said they didn't have a car wash, however she made arrangements to get my car washed.

Never heard a word from this dealership at all, or not... - Mima

Never heard a word from this dealership at all, or not even a phone call. Terrible service

Kory was so helpful and really made sure we get... - Alexandriareeg

Kory was so helpful and really made sure we get comfortable with our purchase. After driving the car home, I noticed a sensor was off and contacted Kory. He responded immediately and was able to give me a time to get the car sensor fixed. He has been awesome through this car buying process, and we appreciate him working hard to make us happy customers! Thank you Kory! We 10/10 recommended Blueline and Kory for your car buying needs!

No hassle, no pressure, great offer with a simple "think - bill.k.lopez

No hassle, no pressure, great offer with a simple "think about it and let me know". Sales guy was personable, sales manager was personable. Was an enjoyable experience visiting, and walking out with a new car.

Outstanding Customer Service & Car of My Dreams! - Stacyg

I purchased a gorgeous Range Rover from Auto Market in January. The car looks and runs like a brand new one. My purchasing from Auto Market saved me a fortune! Even if they do not have your car in stock ask if they can find what you are looking for. This is what they did for me! I will always shop here for all my purchases! Thank you everyone at Auto Market!

E A. - lee_anders

E A. Sierra Vista, AZ 01 5/24/2023Updated review Lawley Hyundai Service Department - May 24, 2023 A couple of weeks ago, I submitted a negative review outlining my past frustrations with attempting to get previously scheduled warranty service attended to through advance scheduling with the Lawley Hyundai Service Representative. On May 22, 2023, I appeared at the dealership for an 8AM appointment for, what I hoped, would the day the service technician would be available to attend to my warranty matter. The service representative, who had scheduled the appointment, fetched the service director, Mr. Herb Santa Maria, who advised he would write the service order for that days work, as he had been advised I had written a review earlier. First, Mr. Santa Maria, stated the technician may not be able to get to the job, as scheduled, due to a backlog having been created from the previous work day. That was disappointing, and I asked then, what was the purpose in making an advance appointment for service, if a technician would not be available to perform the work? I explained customer's time is equally important and when we make an appointment, we simply expect requested work to be attended to. I asked that the technician at least take a look at the requested matter, and then we'd have a discussion about when the work could actually be accomplished. The service director agreed. As it turned out the director did arrange for the technician to begin the warranty work that morning and despite difficulties, beyond the technician's control, the work was completed in about five hours. I left the service department at about 1:15pm, that day. In summary, I'd like to say I was most impressed with the demeanor and professionalism displayed that day by Mr. Santa Maria. Despite having a backlog of work for the Hyundai technician, he recognized a need to attend to my warranty matter. Both he, and the technician, Noah, are to complimented for dealing with unexpected frustrations experienced with Hyundai/Kia in resolving my warranty issue. The job was completed in an excellent manner and in a reasonable time. Looking forward, Mr. Santa Maria provided me with his business card, and encouraged me to contact him anytime in regard to warranty matters. As a Hyundai owner and customer, I appreciate that.

Best experience ever buying a car . - omalleyt

Best experience ever buying a car . Koren O’Sullivan was the best . I have purchased over 30 cars in my lifetime and have never had a experience. Thanks again Tom

Bruce and his son, Tyler are the best. - Mtnbkrclff

Bruce and his son, Tyler are the best. When no one else is willing to help you they will. They will work with the lenders to get in you a nice vehicle. They both are super cool and friendly. They even offer you water. Not everyone does. They willingly warranty their vehicles. Plus if you can; challenge Bruce to history trivia. Again super cool no pressure people. Thank you Bruce and Tyler. You two are the best. Cliff Campbell

Awesome buying experience - Paradise1

All the associates were very nice, they helped me get my car, the deals and payments are affordable..i recommend this place to anyone I'm a very satisfied customer.

G and Jonathan were friendly and helpful. - Michelle

G and Jonathan were friendly and helpful. Made me feel comfortable buying my car here at AZ Luxury Motorsports.