4,457 California CODA Service Centers

Yesterday, I brought my 2023 Q5 to Audi Pacific Service - Calbear92

Yesterday, I brought my 2023 Q5 to Audi Pacific Service since the power telescopic tilt button on the Q5 was not in its proper position- slightly depressed in and angled down so one could not lower the steering wheel. I only chose to go to Pacific since it was the closest dealer in the rain and they said getting a loaner “hasn’t been a problem.” [Background, car was at Audi Long Beach the day before for oil change, but I forgot about the steering column button issue]. Upon arrival to Pacific in Torrance, I was greeted and met Service Advisor, Jonathan. He seemed nice enough. Once I told him of the main issue- he went to physically inspect it and got the shop foreman to look at it to see if it was something easy to fix. [and another on-going MMI and Bluetooth issue that’s known across most Audi platforms.] He came back and said that it looks like “outside influence” and that’s not under warranty. It would cost $310. “If it was something easy to unbolt a screw, I would just do it for you, but you have to drop the entire steering column.” I declined. He also said that if your car was just at another dealer- you should go back to the selling dealer (not possible since in San Diego) or the most recent service dealer since you have a relationship with them on THIS car. This button is on the lower left side of the steering column and slightly recessed. One of the clips on the inside was not holding it in proper position, but the inuendo that “we” broke this is absurd. There’s no physical damage. This is the 1st time (and likely last) that this car has been brought to them- I had a terrible experience with a previous service writer several years ago on my eTron SUV where I asked for my keys back and would not return while he was still working there. I will appreciate Jonathan's frankness. He said that I should take the Q5 back to Long Beach or BH since I have had the car serviced there before and since I have an established relationship with them on THAT car- they had more leeway to offer “goodwill” and cover that issue. I was shocked that when he told me that the button was now inside the steering column since the foreman pushed it in while trying to assess. When I actually got into the vehicle- there was now an open hole in the lower steering column and a loose button. Since this was caused by the foreman and it was returned this way- this is not returning the vehicle in the same condition as it was brought it. Not taking responsibility since I declined their $310 charge. Not acceptable. What’s more outrageous- I took Jonathan’s advice and went back to my regular service advisor at Long Beach today. (Charles is awesome!). He not only greeted me when I pulled up- he already saw my note- personally took the vehicle straight into the service. In 15 minutes, the car was ready. Not even paperwork needed since it was a single Torx screw to remove the lower steering column plastic panel and put the power control button back into proper place. I even got a snack in their new comfortable, location. Moral: stick with Audi Long Beach for your Audi service needs.

Mr. Frank provided my wife and myself with absolutely - vbazjanac

Mr. Frank provided my wife and myself with absolutely great service. Our 2004 Audi A4 Avant 3.0 incurred a engine cooling system failure; the repair was very difficult. It took 10 days to get all the needed parts, install them and test the car. Mr. Frank continued to daily inform us in detail about the progress in repairing the car. The car feels and drives again like new. I wish the world had more dedicated, knowledgeable and caring service people in any industry like Mr. Frank. -- Prof. Dr. Vladimir Bazjanac

Zachary goes above and beyond his job duties when asked - louis.gray1967

Zachary goes above and beyond his job duties when asked where we stand in regards to how much longer it's going to take he immediately stood up and went to the back to find out instead of picking up the phone he did it himself.

I was very impressed with my first service at Infiniti - Lynnbills

I was very impressed with my first service at Infiniti Tustin! Gabriel was my service advisor and he was very professional and kept me posted on the status of my car. I was super impressed that the technician sent me a video of his inspection! Thank you for such a good experience.

Excellent customer service. - cecelia.bolden

Excellent customer service. Appreciate being able to have the same person taking care of me.

Patricia is an awesome Service Representative and a great - TJWERLHOF

Patricia is an awesome Service Representative and a great Value to the dealership. Always a great experience!

Serik is an AMAZING service representative! - KC10

Serik is an AMAZING service representative!!! All the service representatives are friendly, kind and thoughtful.

Awesome service staff! - Gerald. S

Awesome service staff! Will in service has been my go to and he always treats me with respect and kindness. Jeff is the service manger and again EXCELLENT customer service I trust them with my car and they are always honest with me. I appreciate the service I have received the times I have gone in. Greg in parts is also extremely helpful when ordering parts and is very friendly as well as the greeter when pulling into the service drive. Will,Jeff,Greg is what customer service should look like! Thank you guys

it was fast and friendly service. - TLWYNN

it was fast and friendly service. Good communication. Nice waiting area. Free treats are an added bonus

Tony and Jocelyn, staff are professional and will do - kmatsumoto1969

Tony and Jocelyn, staff are professional and will do their best to make things right! Had the recall notice for my QX50 while it was in their care for transmission service. They notified me there was a recall and installed new engine (zero cost). Additionally, they got me a huge discount on a new transmission. The car is like brand new! Thanks Ontario, you guys are the best!

Very professional service department - attentive to - jjacocks

Very professional service department - attentive to customer requirements and willing to go the extra mile for customer satisfaction.

Friendly service and timely work turnaround; location is - leomazuera

Friendly service and timely work turnaround; location is very convenient to my office. I’ll definitely be bringing my car in the future

Customer service is always top notch, and they were able - ledeky2

Customer service is always top notch, and they were able to complete the service well ahead of schedule

Kaitlyn was very well spoken and treated me with the up - beastyq4

Kaitlyn was very well spoken and treated me with the up most respect. My car was serviced perfectly and right on time.

I received wonderful service with excellent - david@thefinestcarrier.com

I received wonderful service with excellent communications. My automobiles were both ready on time and clean as a whistle. Top notch team.

Great Customer Service it was a pleasure to work with - jonlamp

Great Customer Service it was a pleasure to work with them. No issues.Great Team

I had to have my car repaired due to a number of issues - BO KIM

I had to have my car repaired due to a number of issues during the inspection, and they suggested and explained the best method, so I was able to feel at ease and decide to have my car repaired. The language barrier was also resolved, so I was happy to have my car repaired.

On time. - Susan

On time. However they did not completely explore a problem that I’m having and therefore it was not fixed

Very attentive and answers questions put forth. - rameyiiii

Very attentive and answers questions put forth. Service is done quickly and efficiently which is important.

I recently brought my car in for service and had an - Edwin Ignacio

I recently brought my car in for service and had an excellent experience from start to finish. Leslie Carmona was professional, friendly, and really took the time to explain what needed to be done. They were honest and transparent, never trying to upsell me on things I didn’t need, which I truly appreciated.

Smooth process from making the appointment, dropping car - fcanko

Smooth process from making the appointment, dropping car off and ready to go when promised. The service advisor was knowledgeable. My wait time in the lounge was minimal.

The people and staff of this dealership was fantastic. - Marion Cozine

The people and staff of this dealership was fantastic. I Rate, it with the 10 because I was satisfied with the work and also they had my car nice and clean ready for me to take very polite and helpful.

Deven was great to work with, very knowledgeable and well - trsazu

Deven was great to work with, very knowledgeable and well informed. I was able to choose from several different options of the car I was interested in. Good experience overall

The service associates have always been very helpful and - loangle

The service associates have always been very helpful and answer my questions so i can make an informed decision.

The dealership exceeded my expectations, providing - TONI M

The dealership exceeded my expectations, providing excellent customer service (by Diane Ponce) and her manager, Alex. I’m very pleased with my purchase and will definitely return when it comes to buying another vehicle.

Matt was amazing from start to finish. - TomJA

Matt was amazing from start to finish. From the moment i walked in and his greeting all the way through the service explanation and up to picking up the car, Matt was exceptional. Upon discovery of an issue with the sunroof, Matt again was great in explaining the process, to include the type of repairs needed and (best of all) warranty coverage. Additionally, Matt lined up a 2025 Atlas as a loner vehicle. Brought it home and wife fell in love with it… We ended up trading our 2022 Tiguan for a 2025 Atlas SEL.

I’ve had the pleasure of working with Matt as my service - TJWAGNON

I’ve had the pleasure of working with Matt as my service writer, and he consistently delivers top-notch service. He kept me informed every step of the way, communicated clearly when updates were needed, and took the time to ensure my vehicle was thoroughly checked and ready to go. As the driver of a fleet vehicle, I especially appreciate how seamlessly Matt works with the fleet company, keeping everything dialed in and hassle-free on my end. He’s personable, knowledgeable, and easy to work with, which makes the entire process smooth and stress-free. Highly recommend Matt for anyone looking for reliable, professional service with a personal touch.

Easy in and out service. - jarchuleta98

Easy in and out service. Everything was done in a timely manner. Would recommend to anyone.

Nice nice nice nice nice nice nice nice nice nice nice - DENNISSANTOS20

Nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice

They have nothing but amazing staff working there thank - FABRIEL_831

They have nothing but amazing staff working there thank you for your great service and for taking care of me🙏🏻