On 3/11/2014 8:39:33 PM wordendealerrater wrote:
This was our second vehicle purchase from Hill-Kelly in the last 3 years. Once again, we were pleased with the sales department and the professionals who were assisting us in our pursuit. The only issue we had was a miscommunication between 4 of us, myself, Rashod, Lonnie, and Rusty. 3 of us understood that I anticipated that the dealership, would be providing me with a set of running boards (side steps) and I would do the installation, so as to save the dealership the cost of labor, with a final purchase price of ~$32,500. After we had all shaken hands and Lonnie was presenting me the paper work, it was discovered that the purchase price was closer to ~$32,900. This was different than we had anticipated, so we discussed it with Rashod and Rusty. Rashod stated that he wouldn't be able to accommodate the price as I understood it to be. Rusty and Lonnie both agreed that they understood it to be the way I understood the deal presented. As it was nearing 8:30 at night and all were ready to go home, I agreed to purchase it at the "new" price based on the fact that the dealership would perform the installation. Honestly this is a bigger hassle for me, as we live about an hour away from the dealership. With that said, as the dealership utilizes video recording during the financial review and final purchase phase, for my next purchase I may be inclined to utilize a recording device during the negotiation phase, as a means for replay, so that this type of miscommunication, doesn't cost me a $500.00 change in the negotiated price. With all of this stated, for the most part the purchase of our new 2014 Jeep Wrangler Unlimited was a pleasant experience.
On 3/11/2014 6:41:07 PM Capt Wil wrote:
Dave was outstanding. My wife lead this process and she was very happy with his attention and ultimately dirrect we took. The dealership took care of us at a late hour.