I’ve been a dedicated customer at Hyundai of New Port - Werther
I’ve been a dedicated customer at Hyundai of New Port Richey for over two years and have consistently received exceptional service. The team has always been attentive and communicative, ensuring I’m well-informed throughout my vehicle’s maintenance process.
During my most recent visit, which was prompted by a pothole incident that damaged my car, the service was outstanding as usual. Brie, who assisted me, was remarkable in her attentiveness and readily available to answer any queries I had.
Post-service, I encountered an issue with the AC fan making noise, but the team promptly addressed it upon my return. The following day, a sporadic, unusual sound emerged, which unfortunately wasn’t replicated during my subsequent visit. Jake, who took over, was diligent in his efforts to assist me. Despite the sound not occurring in their presence, which precluded warranty coverage, Jake arranged a loaner vehicle for me.
While the communication experience varied slightly from previous interactions, Jake’s commitment to resolving the issue was evident. Although the mysterious sound persists, which I plan to capture on recording for further diagnosis, my confidence in the service department remains unshaken.
I extend my gratitude to Brieanna and Jake for their exceptional service and communication. Their dedication ensures that customers like myself are eager to return, trusting our vehicles in their capable hands. I wholeheartedly recommend Hyundai of New Port Richey’s service department to all.
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