855 Massachusetts Used Car Dealers

Excellent service! - lisa.godard

Excellent service! Convenient reminders and quick and easy scheduling and service completed in a timely fashion.

I worked with Ronnie Rosario to purchase a Defender. - santos.louis

I worked with Ronnie Rosario to purchase a Defender. Ronnie made my car buying experience by far the easiest I’ve ever had. Ronnie communicated frequently and well. I drove the car home the same day we settled on a price. I didn’t even think that was possible. I normally hate the car buying experience; this was an exception. Thank you Ronnie

My car broke down and BMW roadside assistance to the - kate

My car broke down and BMW roadside assistance to the dealer was seamless. BMW of Rockland once again has been wonderful. I rarely write reviews but I’m impressed with how they operate!

Service rep was excellent and very professional. - JABS1918

Service rep was excellent and very professional. I would recommend her and the dealership to a friend.

Hands down one of the easiest car-buying experiences - Vika0559

Hands down one of the easiest car-buying experiences we’ve ever had. We purchased a new Jeep and were able to handle almost everything over the phone and electronically—no sitting around a dealership all day. They delivered the new Jeep right to us and picked up our old vehicle at the same time, which was such a game changer. Efficient, transparent, and genuinely great to work with. Highly recommend.

I have been going there for years and I'm supremely - GeneO

I have been going there for years and I'm supremely satisfied with all in the service department. I have been dealing with service advisor. Bob DeWitt for most of these years and his care and attention to our concerns is without equal. Highly recommended.

Efficient and convenient and courteous. - jackiearm

Efficient and convenient and courteous. Raymond has been a great contact. Car washes are a pleasant feature after service is done.

I am finally back in a VW after 27 years. - Shannon

I am finally back in a VW after 27 years. I love my new Tiguan! Thank you all for your help and for making the process easier.

I was in and out pretty quickly. - Chris.theodat

I was in and out pretty quickly. They fixed my horn and everything was covered under the warranty. No hassle at all!

The absolute best part of the whole experience was Daniel - Vladsurg

The absolute best part of the whole experience was Daniel in sales. Total professional with great and friendly personality. No pressure, explained everything clearly and made us feel at home. Would work with him any time.

Poor customer service resolution for price misquoted over - Dmitriy

Poor customer service resolution for price misquoted over the phone. General Manager doesn't value customer feedback and is ready to lose customer over $250 issue.

Great staff, friendly and very helpful. - Paul.Gregory

Great staff, friendly and very helpful. 15 Wirds is too too too too too many

I always have a good experience at the Mercedes Benz of - sherry.nakyanzi

I always have a good experience at the Mercedes Benz of Burlington with TJ, He is always great and very passionate about what He does yet so professional but my recent visit I met with TJ and told him about what I needed to be done, he called on Alan Doumanian to help me but I believe Alan is the best asset Mercedes Benz of Burlington has had as a staff, very polite yet so professional, empathetic and understanding, with the best problem solving skills, He executed my concern in a responsively in very timely manner, He offered 5 star customer care service to me and He did it with so much ease but to perfection. He brought the Tiffany customer care service to me as He out did himself. I could not be any happier with Alan and the whole group in general. The Nice lady at the coffee bar (didn't get her name) is Awesome too, great team over there. Much Appreciated

Worked with Kenny for our New vehicle purchase. - RR

Worked with Kenny for our New vehicle purchase. I highly recommend seeing him for your next Hyundai ,went above and beyond to get everything done! The Rest of the team there was equally great. But Kenny was the best!

Bob McGrath is a great person to work with. - Kstew652

Bob McGrath is a great person to work with. He listens well and has a great sense of humor. He is respectful and efficient. A wonderful experience from start to finish. I would highly recommend him!

Dealership owes me $500 from rebate and failed to pay. - melitomm

Dealership owes me $500 from rebate and failed to pay.confirming that it was owed.

I bought this car (2014 ford explorer sport) and have had - bmc

I bought this car (2014 ford explorer sport) and have had nothing put problems from day one. Shame on me for not looking it over better. The touch screen didn’t work, however I didn’t even know it was a touch screen until I realized I couldn’t do necessary things without it. So they put in a different/used touchscreen. It worked however I couldn’t control the bass on the radio. It’s way too high for my liking. He promised me another one, every time I called he said it was on its way or would be here at the end of the week. This went on for months. After a while I just gave up. I realized he was just stringing me along. The salesman was great. The kid in charge of service not so much. The car in general is the worst car I’ve ever bought.

It was a pleasure working with Jomar. - Torylisa13

It was a pleasure working with Jomar. He was professional and provided excellent customer service. It’s was a pleasure working with Jomar and will recommend for future purchases. Thanks to Jomar and his team.

Service was quick and painless and great customer service - pauly

Service was quick and painless and great customer service (almost too nice). Car came back vacuumed too.

They are honest and thorough. - ladydi0724

They are honest and thorough. David Greenlaw takes excellent care in making sure you know all of your options and takes time to explain everything.

This is my 3rd Subaru purchase. - eohara499

This is my 3rd Subaru purchase.Twice dealing with Steve Chaves, the man is awesome-a pleasure to sit with, he is knowledgeable, patient, answers question ensuring your understanding. No 'pressure" from Steve. Joe Messina gets a 'thumbs up" for making sure your at ease and asks if you are comfortable with process. Cannot say enough about Inna Perez, the woman has found her calling in being Business Manager. She is friendly, personable & patient. She is a pleasure to sit & speak with, she moves along quickly & efficiently her knowledge makes her an outstanding valuable employee along with Joe & Steve, I must acknowledge the service department also. Over the years I have been extremely satisfied with their understanding & completion of service in a timely manner. Recently I have dealt with Justin Luiz, once for an emergency tire issue, with no appointment on a Friday afternoon Justin took care of the issue & I was on my way sooner than I expected. Justin seems to enjoy his job & seeing to it that the customer is satisfied & happy. I think he has found his 'niche' in this service & wish him well...also a valuable employee.

Best service very professional pleasure to do business - Jks

Best service very professional pleasure to do business with always keeps you informed while your service is being performed

I just bought a 2025 Genesis GV70. - gracefbat

I just bought a 2025 Genesis GV70. The person we (my husband and I) dealt with was Josue Bournigal. He is a very pleasant and knowledgeable person to deal with about the business and vehicles he sells. He was very helpful in helping us to try different vehicles to make sure that we chose the right vehicle we wanted.

Finding out what car I wanted to buy was made was easier - tamarahg2007

Finding out what car I wanted to buy was made was easier with the amazing customer service. Thanks Alissa!

Very clean, very polite, the staff is very polite - Shannonwhitefish

Very clean, very polite, the staff is very polite friendly I like it here t

Hi All - Just thought I’d share my 10 years’ experience - sdld4

Hi All - Just thought I’d share my 10 years’ experience with the service department at Chrysler Jeep Dodge Ram 24 in Brockton. I’ve been having my car serviced there for as long as I’ve owned my car and the service has always been honest, fair, respectful and reliable. I have never had to go back after getting my car serviced. They do it right the first time, every time. They service any and all vehicle makes and models. Just giving them the recognition they deserve. Finding a service center you can trust is rare. That’s why I’m sharing my experience with all of you!

Our Salesman was Aaron Maldonado. - Kristin

Our Salesman was Aaron Maldonado. He provided excellent customer. He was very down to earth and welcoming. I would deal with him again and again. Very knowledgeable of the cars features.

TLDR: Look to Koch Toyota Rt 2 for the classic pushy, - JRH

TLDR: Look to Koch Toyota Rt 2 for the classic pushy, drawn‑out, upsell‑heavy car buying experience. Deal on a new 2026 vehicle was mediocre. I like the car, but I could have done better elsewhere. Details: I started off looking at their website to see what was available. I thought maybe I could get a rough quote using their four step application, but when that was clear I would not get a quote, I exited at step 2. I didn’t even finish the finance form or submit it, yet within 30 minutes I was bombarded with calls, emails, and texts for days. Very pushy and shady practice. I ended up securing financing through my own bank before going to the lot. At the dealership, I was approached before I could even park and immediately dragged into a Barbara Walters-style "interview". I only wanted to browse and test drive as I wasn't sure if I wanted to buy a car that day, but the pressure was nonstop. The process took about 3.5 hours total. From negotiating, plus constant upsells on insurance, and maintenance plans, it felt like it'd never end. Even after purchase, picking up my registration and getting an inspection sticker took another 2 hours for what should have been 30 minutes tops. Everyone I encountered were friendly, but "smoothly" aggressive if that makes sense. The whole experience felt like a time-sink. I do like the car, but Koch Toyota's approach was pushy, inefficient, and not very streamlined. If you’re shopping for a Toyota, I’d recommend looking elsewhere first and making Koch Toyota Rt 2 your last stop. Keep in mind your mileage (pun intended) may vary.

OMG! - DrivFast4U

OMG!! I have never dealt with a less professional business of any kind in my life. I've bought several dozen cars over the last four decades, and never dealt with any more pathetic than Shelby Motors. I should have known something was wrong when they answer the phone with, "hello". What kind of business makes this amateur faux pas. I asked what was wrong with the car of interest and told it had a dent and a few scratches, but otherwise was in excellent condition. No mention of the badly rusted rocker panels you couldn't see in the pictures. I let them know we would be coming from two hours away and would be there at 9am to look at car. When we got there the lot was blocked with a car across the lot entrance. Some sort of half-assed security system we supposed. When someone showed up to move that vehicle, we pulled in and were then COMPLETELY ignored. We assumed the man who allowed access to the lot was certainly not a sales person. Not the slightest eye contact as he walked by us multiple times. After 20 minutes, we went into the building to inquire if a sales person would be showing up soon. This man who had completely ignored us, was surprisingly sitting behind a sales desk. It only gets worse from here. The car we came to test drive was blocked in by other vehicles even though they knew we were coming. When we finally were able to get it out, the brakes were stuck. After forcing it free gunning the engine, we then discovered the passenger door would not open no matter what was tried to change that. Trying the unlock button on the driver's door produced a disturbing screeching noise and changed nothing. The 'salesman' wanted us to wait while he brought it in his garage for repair. Seriously?? We didn't have time for that. We had said we were coming. We had CASH in hand. We wanted to drive away with it as soon as they could fill out the paperwork. Why wasn't this car checked out and ready to go? It's like these people don't even care if they sell cars. I handed the man back the key and he told us with a bit of attitude to "have a nice day". A half day and half a tank of gas wasted. Shelby Motors should be absolutely avoided !!!!

I found Santos Gomes very easy to work with, and Alex was - Firebird

I found Santos Gomes very easy to work with, and Alex was Excellent in this process.# 1 in my book.