After dealing with a clicking/clunking noise on my 2020 - alexm.work2006
After dealing with a clicking/clunking noise on my 2020 Toyota Camry for almost a year, I can confidently say Wellesley Toyota has the best service department I’ve experienced.
I had taken my car to multiple Toyota dealerships and independent shops over the past year, but nobody was able to diagnose the issue. I kept getting generic answers like “it’s probably the brakes,” yet the noise never went away. It became incredibly frustrating after spending so much time trying to find the actual cause.
The experience at Wellesley Toyota was completely different. My service advisor, Guillermo Arnal, was professional, communicative, and kept me updated throughout the entire process.
What impressed me the most was the technician’s approach. They didn’t just tell me what they thought was wrong—they test drove the car with me to experience the exact noise, then brought me into the shop, put the car on a lift, and physically recreated the problem right in front of me. They showed me the failed component, explained why it was making the noise, demonstrated how it was supposed to function versus how it was actually behaving, and took the time to explain what the part does and why it had failed. That level of transparency and professionalism is something I’ve never experienced at another dealership.
They diagnosed an internal failure with the driver’s side CV axle and hub/bearing assembly, completed the repair under warranty, provided me with a complimentary loaner vehicle, and had my car repaired by the very next day.
Best of all, the noise is completely gone. After almost a year of chasing this issue and getting nowhere elsewhere, it’s a huge relief to finally have it diagnosed correctly and repaired.
Thank you to Guillermo for the excellent customer service and communication, and to the technician for taking the time to properly diagnose the issue instead of guessing. Wellesley Toyota has absolutely earned my trust, and I won’t hesitate to bring my vehicle back in the future.
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