Exceptional Customer Service and New Car Pricing - Gary Grimm
First time I have bought a vehicle from Shuman, but my new Grand Cherokee Trail Hawk will not be my last.
Jeremy Cheaney was our salesman and immediately made me and my wife feel at home. A very likeable man who obviously knew his facts about the Grand Cherokee I was interested in and he promptly found one in his inventory.
Because I have had both hips replaced, I am very particular about getting a comfortable drivers seat, to the point where I will drive any vehicle for an extended time to check out the seat comfort.
Jeremy went out of his way to let me drive the new Grand Cherokee home on an overnite evaluation ride and that cinched the deal after the car and seat performed very well.
A real pleasure to work with which made the buying experience fun for a change. Well informed, a relaxed no high pressure attitude, and I can not wait to check out Shuman's service facility as I hear it is equally as great!
Thanks Jeremy for your dedication to making this a pleasurable experience!
Good experience - Sonia J Glass
Everything went smoothly and easily and we are very happy with our vehicle. We live two hours away from the dealer and could not take our vehicle with us on the same day with purchased it; however, they delivered it us the following day, which made things very easy for my husband and I. No complaints.
great salesman.....very helpful.... - PHIL M
great expeirence ....Ben was very helpful ......found the pickup on line and everything was as it should be. Nice selection of trucks and the prices very fair. Thank you very much Phil M.
My favorite car place - Journey Gal
I let Deur-Speet know what type of car and what accessories I wanted it to have. They went out of their way to find exactly what I wanted it to have. They found the exact car. The finance manager, Nick, was excellent to work with and guide me through the purchase. I will never shop for a vehicle any where else!
Quick, courteous service. - REK92
The repair was done quickly and completed by the promise time. The staff was knowledgeable and knew exactly what needed to be done to fix it right the first time.
Professional Salesmanship - Mary M
Thank you, Tyler Burch for your perseverance in making our lease of a Pacifica possible. Your customer service and professionalism are outstanding! We look forward to working with you again.
Detail from the very start - GeorgiaJC
I just relocated to Michigan 4 months ago. I needed a vehicle for the winter.
I have purchased a few vehicles in my life. The used vehicle I purchased was actually DETAILED ! It was not just washed, it was detailed ....... amazing.
The I was given the details from CARFAX without asking.
Then was shown the details of the car inspection and oil change.
Superior communication was given by the sales person Steve through the whole process.
I will be back to purchase more vehicles
Amazing person can do what some cant - Codie93
Terry hardcastle is awesome at what she does, friendly with great carazma. I will reccomend her to anyone I know. She worked hard to get me into something and not just anything she takes care of her customers, I was very pleased!!
2016 RAM 1500 Outdoosman - Jeep6969
I just leased a 2016 RAM from My Chrysler Dodge Jeep RAM and the entire experience was great. A relaxed no pressure atmosphere. With a staff of true professionals, dedicated to the brands they carry. Jason and Ryan took the time to answer all off our questions and explained all the features of my new truck. I would absolutely recommend them to anyone looking for a new or used vehicle.
Ashley Smith is excellent - cliffhart
Dick Scott was not on my list of dealers I originally intended to shop, but I stopped in and Ashley Smith changed that. Ashley is the perfect mix of attentive but not pushy. Ashley followed up, kept her commitments and made the process easy. They didn't have the Jeep I wanted so she found it and had it delivered the next day. I will buy more cars and trucks from Ashley and I have already recommended her and plan to continue.
Tony Respess at SCDJR of Garden City is the Best - Miss Valenetine
I am so excited to be a new Chrysler customer and it's because of Tony Respess!! Not only did he get me in a Jeep Patriot after being a foreign car owner for the past several years but he's so good he sold me a vehicle they didn't even have yet. He took good care of me and even got me a rental while I waited for delivery of my Jeep. Thank you so much Tony. I know understand the Jeep Thing!
Ram 1500 big horn - Shonuff
Paul Hebda went above and beyond to get the truck we wanted. The color we wanted was hard to find but he never gave up he found what we wanted and even had it delivered to our house due to our work hours. Will tell our friends and family to see Paul. Thank you Paul for going above and beyond for us.
Steven and Brenda Bell
Hillary Dabbs DELIVERED!!!! - Jazz Blue(Go Blue) Pacifica 2017
This young womanIve known since my daughters wen to school. She is trustworthy always has been and when I told her what I wanted in a 2017 Pacifica,she delivered just what I wanted. I never felt pressured to buy anything.. She wrote the deal and I received the "deal of the century:. While I was there another young man named Mark, helped me with the vin number because i omitted a letter, it wasn't his deal but he did what I've now come to expect from ALL dealerships going forward .. The other salesperson who taught my granddaughter to play foozball was terrific. Mr Szotts this is a great team youve asemmbeled there,koodooes. I will not go anywhere else
Darius Edwards - Emmasuelou
My husband and I had been looking for a 4x4 jeep with no luck and a few horrible salesman and experiences. But thankfully we found Darius the doctor to show us the jeep for our family. He was absolutely phenomenal the entire time and if you're in search of a good vehicle he's your man! Thank you for everything with all of my heart.
The Best Experience I've Ever Had Purchasing A Car - khaleesi
Matt was the most approachable salesman I've ever met. My sister and I were just window shopping after seeing a great selection of Jeeps online. Matt walked out and asked us if we needed any help at all. Only a few minutes later we were test driving a Jeep I've dreamed of owning. Buying a car is super stressful but Matt not only eased my worries but didn't pressure me to make the purchase which only made him more credible than other salesmen in the area. After a horrible experience purchasing my last car, I was kind of skeptic. Anyways, Matt was well-versed in the Jeep and the overall performance. Matt also had my sister and I laughing the entire time. Funny and friendly as xxxx. In less than 24 hours, I had my dream car and I will come to Matt whenever I am looking to buy another car. He has a client for life.
Love my Jeep! Great experience! - Amie hayes
Curtis Lanter did a great job of helping me find the perfect vehicle! No pushy sales tactics, just full of information and made the whole experience a pleasure, Got me in the right vehicle, with the right payment. Couldnt be happier with my purchase!
Happy, Happy, Happy - DUCZYNSKI
Excellent assistance given to me and my husband from day one by Larry Welsh. Explained the purchase process and the car and the options available in terms that we could understand.
Professional curtious - Wmack1
Fast and dependable service. Can't thank Don enough for always taking care of everything I request before I show up to pick up my next Jeep!
Great Dealership! - klp23
I came in looking for a specific car with a set budget. They were able to put me into a car that I fell in love with and worked with the amount of money I wanted to spend! They care about the customer. Nick was really helpful!
Great job!!! - Tdeline
Ask for a truck and they found it and went 1200 miles and got it for us. Will by their again and recommend to others.
Professional Sales Experience - Em1572
The most knowledgeable and satisfactory sales experience you can have.
Fred Vann and Mike are easy to talk with and will get you the proper vehicle of choice and best price in Michigan for Dodge, Jeep or Chrysler vehicles. Always honest and deal with young and Senior Citizen buyers with respect and attention, they go out of their way to make the experience enjoyable. We buy all these makes from Albion Motors
Buying experience - Bob 91542
I have been buying new & used cars &Trucks for over 25 years.these people treat you like family, so far as having service work completed they are the best. Thanks Blue Water Chrysler
Bob & Bonnie Mitchener
Great experience ..Jim and Adam made it a real pleasure . - Cindy 618
My husband and I just purchased a 2015 Malibu.So happy with this dealership..Jim our salesman was great. Adam business manager was not pushy,he was helpful and made whole experience great! Will go there again.
great model I got. - myjeep2
Taking different models out for a drive helped me with my choice of Jeep. The color
was great. Did not have to weight for pick up time.
13 year customer - dodgeboy11
Grand Chrysler Dodge Jeep in Lowell is the place to service your vehicle. Over the last 13 years we've owend a 2003 Dodge Stratus, a 2006 Grand Caravan, and a 2012 Grand Caravan and the service we have received has been amazing. They saved me hundreds of dollars not replacing a power steering pump on the '06 - just needed a flush when everyone else said it was failing. They have recommended necessary work but also frequently recommend work that can be delayed and talk through the risks so you can make the decision even if it isn't in their financial interest. Having been a customer previously at the bigger dealership in Grand Rapids, this dealership is hands down better, cheaper, and more customer friendly. If you buy the vehicle they even have free loaner cars when it is serviced. It hasn't lost its small-town feel even with it changing hands a few years back. HIGHLY recommended.
Amazing Customer Service - Mary E Kogler
Hard to bring my truck in for service and had a funeral to go to where I would be gone for the weekend and the service manager made sure I was able to get to the funeral by arranging for a rental and was very understanding and helpful...Great Customer Service!!! Made my hard time quite a bit easier! Went above and beyond!!!
simplist car buying experience of my life - cwalkowiak
No strong arm sales. Listened to what I wanted and worked with me to get it. Wonderful experience from beginning to end. Sales and finance were a pleasure to work with. Treated us with respect and got us in the vehicle we wanted where others could not.
Exceptional service from Kelly French - Margarets2002
I traded my 30 year old RV for a previously owned GMC. The car had just come in and hadn't been through the safety inspection yet. So they gave me a loaner for 2 days while they fixed the breaks rotors and a few other things. The service was exceptional and I will follow Kelly French anywhere. She's amazing! I recommend her to anyone. She got me a great deal!
Excellent experience - tomhuntergemini
From the moment I got out of the car, this dealership treated me with expertise. Every aspect of this purchase was handled professionally and with precision. Everything that i was told, happened exactly as i was told it would.