Missouri Ford Dealers

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Gary Crossley Ford - Liberty, MO

On 10/10/2009 10:16:15 PM guardian wrote:
Gary Crossley Ford is a horrible dealership to work with. I was looking at a truck they had listed online. They didn't have it on their lot and took 4 days to get it in. Then they needed to send it to their shop for inspection. We had already came up with initial figures on my trade-in. Tim told me he would call at specific times and give me a status update, he never did. I would end up calling an hour later and always get the reply "I was getting ready to call you." I called and setup a meeting on Saturday morning as they said the truck would be ready, but then they called me 5 min prior to say they couldn't find the truck. I drove up and talked to them and they said either their wholesaler took the truck last night or someone stole it and they'd call me back once they found out. After waiting 10 hrs, I decided to call and see if they had found the truck yet. They told me they had sold it to another dealership somewhere else. Very POOR customer service! Very RUDE to string along a potential customer for over a week. It's obvious I won't be dealing with them in the future, this also puts a sour taste in my mouth for Ford in general.

Auto Plaza Ford - St. Louis, MO

On 9/17/2009 4:07:25 PM jshartrich wrote:
I came to Auto Plaza looking for a new Ford Mustang. I drove from an hour away because they had the exact vehicle I was looking for. When I arrived, it turned out that that Mustang had sold the night before. Needless to say, I was not very happy. I expressed my disappointment with the salesman and he and his sales manager made sure to take care of me. They even offered to truck the same Mustang from 300 miles away to my house from another dealer if I liked. I ended up buying another Mustang they had on their lot that had the same options, but in a color I ended up liking more. I left impressed with the Mustang and the amount of customer service I received at Auto Plaza.