Jonathan is excellent - giantsin2017
Jonathan was excellent in every step of the way. Extremely professional did not waste my time in overselling his product. Gave me a price and stuck to it, did not do any shady salesman stuff. He took his time to show me the in and outs of my car, I really appreciated that extra time he made for me.
Friendly, knowledgeable and caring - Brady007
I don't often write reviews but I feel compelled to share the professional and caring way I was treated at DCH Acura dealership in Montclair recently. I needed to move into a bigger family vehicle and on a Monday evening after work I stopped into the showroom. The manager Robert took time to show me the various models and explain the different purchase or lease options. He introduced me to Lora who with a friendly demeanor took me for a test drive of the RDX and MDX, clearly explaining all the features and merits of each model. She is very knowledgeable, experienced and more importantly to me caring that the vehicle would need my needs. I decided on the new MDX in blue and couldn't be happier. Hamad handled the lease financing agreement quickly explaining each part thoroughly as it was my first time leasing a vehicle. In the essence of time, Lora suggested I go home for dinner with my family and she would deliver the car to my house within the hour! Wow, I have never had such customer service and so I highly recommend Lora, Robert and the team at DCH Acura.
Top Reviewed Specialists At This Dealership
Sales Client Advisor
Excellent Experience - jpl0430
After a bad customer service experience at another dealer, we headed back to Acura of Denville. Glenn Treich took his time making sure I loved the car I chose. He was very knowledgable and I would refer his service to anyone.
Quick and easy purchase, excellent customer service - 1Classygirl
I would definitely recommend this dealership, We worked with Alex and he made the daunting prospect of negotiations a seamless process, worked with us every step of the way and was very professional and knowledgeable. Would surely come back for my second lease!!
Acura Sales Consultant
Internet Sales Manager
Easy and super quick!!!! - donny_diesel
I worked with salesman Anthony Spano on my 08 corvette z06. Great honest guy we got along great. Made it super easy for me. He makes you feel like you are dealing with a friend and not a salesman. Definitely recommend speaking to him if your interested in a new or used vehicle!!
My daughter and I bought preowned ILXs - 2redheadsbuying acuras!
My daughter and I bought pre owned ILXs and it took us a very long time to decide which we wanted, Tom was extremely patient. I also thought that the vehicles were competitively priced compared to other Acura dealers.
Tom in particular made the buying experience fun and not nerve racking. I highly recommend buying here, I hope the service department is as good as the product and the salesmen!
Great experience! - charri
Initially picked out an RDX and then at the last minute, when we came in to pick up our car, changed our minds to the MDX. Sal Gentile worked with us to achieve the best deal and changed all the information to the larger vehicle without a problem. Thank you Sal.
Recall - Hrubin
After waiting 11 months, I finally had my recalled air bag replaced today. I realize that the dealer needs to get the new parts from Honda but it should not be the responsibility of the owner to locate the necessary replacement parts. I've called the service department several times over the past year and have been told the the replacements were not in stock and that I should call Acura directly. This happened again last Friday and when I then followed up directly with Acura customer service I was told that the parts were indeed in stock and could be sent immediately to dealers. I then called Boardwalk and lo and behold the replacement was done today. The service was performed quickly along with a car wash and was more than satisfactory today but I don't think that I should have been tasked with locating the new air bag replacement. After all, I am the customer and should not been involved in this recall other than to have been asked to bring my car in for prompt servicing.
Great Help in Buying a Certified Acura - JVTPSU01
This dealership did an outstanding job from the internet communications to the product knowledge and support to making a fair deal. I am so glad we made the trip. They way outperformed all the dealership competition.
Just picked up my 5th car from Open Road Acura! - lcrasto
We have dealt exclusively with Antonella for years! We've owned a couple of MDXs, a TSX wagon and a TSX. We took a chance on a VW Toureag in 2014 and as soon as the lease was up I emailed Antonella. It honestly feels like coming home, in fact I was greeted with hugs from Antonella and Fortunato, who works in the service department (it has been almost 3 years since I had been in and he remembered me!) My 10 year old son requested that our next car be "at the dealer that serves the good coffee!" I have never felt the need to shop around after talking with Antonella. I get the very best deal on the first try- literally no games whatsoever! The best car buying (and owning) experience to date!
Poor Customer Service - T-Mac100
My boyfriend and I purchased a car from this dealership over the weekend. The buying process went smoothly and the internet sales manager and sales associate were friendly. We were able to drive the car off the lot that evening. We returned on Monday to finalize some open transaction issues. While there, we explained one of the two car key remotes had a dead battery and requested that they change it. It was explained that their service department was closed that day so they couldn't replace the battery. We explained that we lived over an hour away and if we could leave the key to have shipped back to us or if they could ship a new battery in which they said no. They did not offer any other way to resolve this issue. On Tuesday, I called the sales associate thinking he could give us better customer service considering we just bought a car from him two days prior. He suggested we could either return to the dealership or since we live so far away that we should go to radio shack, buy the battery, and install it ourselves. When I said we didn't know where the battery even went, he said "You can Google it". The problem is that I shouldn't have to Google how to do anything if I just bought a CAR from you. Why are you giving key remotes with dead batteries to new customers and then blowing them off once a deal is made? When I explained that the least they could have done on Monday was given us a battery from the other hundreds of remotes they had available for test driving cars that day, he said it wouldn't have been a new battery in which I had to point out that it is better than a DEAD battery. It is a shame that this dealership would rather risk receiving bad reviews from my boyfriend and I, plus his family who also witnessed what happened, rather than replace a battery in a key remote. I would not recommend this dealership to anyone even if they were giving away free cars.
I smell a rat - XinChen
Few weeks ago,my honda minivan's steering wheel shakes while go over 70m/hr.so took it in asked for alignment. I was told the front brake pads and the rooters are causing the problem..OK,put the new ones in then.the service advisor said:"I will take care you."waited 3 hours,total charged $550 with alignment .labor costs $300,parts $250.
Few days later got on the highway.guess what,same problem.took it in again.they told me the wheels were out of balance.they rebalanced the wheel ,and no shaking anymore.then I realized last time they not only didn't do that alignment,they didn't even bother to balance the wheels.just charge me and sent me on my way.and then the service guy told me the rear brake and rooters were bad too.OK ,do it then,it's on the jack already.waited 5 hours.total charge $490.labor $200.parts $290.Quote from the service advisor:"it's not cheap!"sure,top service comes with top prices,as long as it is a honest way.both time they won't give me a quote,just go ahead to get on it.
My wife took her MDX in for oil chang couple times, the car has around 50K miles on it.always been told to do something else.had rear deferential fluid changed.later she told me:"I don't even know what it is,but they sound so critical ."now I'm getting the idea maybe they did not even do that fluid change,just charge her and sent her out of the door the same way as me.
Leased an ILX - Jared123455
Josh was our salesman and couldn't be more professional. Showed us EVERYTHING about the car. I will never go to another person again. I'm telling all my friends and family!
New 2017 RDX purchase - alexis23
My purchasing experience from beginning to end was nothing but the best!!! Friendly staff all around, They all went out of their way to make sure that I was happy with every decision that I made. Love my new Acura RDX and the courtesy I received as soon as I walked in the door and drove away with my new vehicle.
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