Challenging Customer Extremely Satisfied - Patrice Kaydouh
My needs were very specific and challenging for this lease. Each request was handled pleasantly, professionally and satisfactorily! Dan provided the answers to my questions and needs exceptionally well. Having dealt with other salesmen and dealerships over the decades, it was often too pushy, stressful and unpleasant. Dan makes you feel like your coming back home with every visit. Love my new 2017 RDX!
Fantabulous... - Nellz
Lora, ruben and hamad were upfront, honest and very helpful. We sat down and went over my options as far as being able to purchase the vehicle of my choice and they made buying my first car a wonderful learning experience. I will be bringing two people to this dealership because of their professionalism and attentiveness towards me as a valued costumer.
Acura MDX - MDX4
This is my 4th MDX lease! Although it seems like the protocol has become a little too corporate this time around, we are pleased with the service we received from Jane, Mike and Steve!
Great pricing and beautiful cars - Anne4096
I emailed this dealership for a quote on a lease on Monday morning. Within 30 minutes I received a competitive quote for the specific car I wanted. Took a test drive and filled out paperwork on Tuesday, and drove off the lot with a beautiful Acura TLX Wednesday night. The was no pressure, and no gimmicks. The price I was quoted is what I paid. Ahmed was easy to deal with and very helpful. He gave me his office and cell number in case I had any questions or problems, and called today to ensure everything is good and I'm happy with the car. I'm thrilled with the car! The only reason I did not rate the dealership as Excellent is because I waited more than an hour to sign the final papers with the Sales Manager.
Top Reviewed Specialists At This Dealership
Acura Sales Consultant
Best experience ever in buying a car! - happyJ
I cannot say enough good things about our experience at Bill Vince's Bridgewater Acura. From the time my daughter and I walked into the showroom, until we both left with a car, we were treated very well. Our sales representative, Scott Doyle, was so attentive to what we were looking for and did his best to accommodate us. The manager and Eddie in Finance was just as accommodating. I told co-workers, family, and friends that if they're looking for a car that I highly recommend this dealership and to call Scott. It was the best-buying experience ever!
Easy and fair - Zoom
Simply put, the best car buying experience I ever had. I called, got a good price, trade value, and interest rate all over the phone. When I arrived to close the deal Thomas actually did better than the initial quote. We closed the deal and the entire check out process was fast. Then Thomas spent literally 45min showing us how to operate the car with all its technical toys. GREAT JOB THOMAS...and team! I will be back.
Great service - 228maz
Walter helped us today w getting our car's protective coat. He was professional, kind, & went out of his way to please us. Outstanding service!
Recall - Hrubin
After waiting 11 months, I finally had my recalled air bag replaced today. I realize that the dealer needs to get the new parts from Honda but it should not be the responsibility of the owner to locate the necessary replacement parts. I've called the service department several times over the past year and have been told the the replacements were not in stock and that I should call Acura directly. This happened again last Friday and when I then followed up directly with Acura customer service I was told that the parts were indeed in stock and could be sent immediately to dealers. I then called Boardwalk and lo and behold the replacement was done today. The service was performed quickly along with a car wash and was more than satisfactory today but I don't think that I should have been tasked with locating the new air bag replacement. After all, I am the customer and should not been involved in this recall other than to have been asked to bring my car in for prompt servicing.
Outstanding Service... overall great experience. - Melissa Baker
Mike Hoffman and his team at Clinton Acura service provided outstanding customer service in a timely manner. I had visited for a simple oil change and request to install a hitch that my husband purchased. Even after a slight complication with the hitch screws the guys installed it free of charge,. I was delightfully surprised and appreciative. Mike was kind enough to give me estimates for upcoming tire replacements for both of our Acura cars. I placed an order for touch up paint and I was thrilled to have a free car wash. Overall Mike and his team were extremely helpful and pleasant. I left the Clinton Acura service department very pleased and I highly recommend this service department to others.
I smell a rat - XinChen
Few weeks ago,my honda minivan's steering wheel shakes while go over 70m/hr.so took it in asked for alignment. I was told the front brake pads and the rooters are causing the problem..OK,put the new ones in then.the service advisor said:"I will take care you."waited 3 hours,total charged $550 with alignment .labor costs $300,parts $250.
Few days later got on the highway.guess what,same problem.took it in again.they told me the wheels were out of balance.they rebalanced the wheel ,and no shaking anymore.then I realized last time they not only didn't do that alignment,they didn't even bother to balance the wheels.just charge me and sent me on my way.and then the service guy told me the rear brake and rooters were bad too.OK ,do it then,it's on the jack already.waited 5 hours.total charge $490.labor $200.parts $290.Quote from the service advisor:"it's not cheap!"sure,top service comes with top prices,as long as it is a honest way.both time they won't give me a quote,just go ahead to get on it.
My wife took her MDX in for oil chang couple times, the car has around 50K miles on it.always been told to do something else.had rear deferential fluid changed.later she told me:"I don't even know what it is,but they sound so critical ."now I'm getting the idea maybe they did not even do that fluid change,just charge her and sent her out of the door the same way as me.
Poor Customer Service - T-Mac100
My boyfriend and I purchased a car from this dealership over the weekend. The buying process went smoothly and the internet sales manager and sales associate were friendly. We were able to drive the car off the lot that evening. We returned on Monday to finalize some open transaction issues. While there, we explained one of the two car key remotes had a dead battery and requested that they change it. It was explained that their service department was closed that day so they couldn't replace the battery. We explained that we lived over an hour away and if we could leave the key to have shipped back to us or if they could ship a new battery in which they said no. They did not offer any other way to resolve this issue. On Tuesday, I called the sales associate thinking he could give us better customer service considering we just bought a car from him two days prior. He suggested we could either return to the dealership or since we live so far away that we should go to radio shack, buy the battery, and install it ourselves. When I said we didn't know where the battery even went, he said "You can Google it". The problem is that I shouldn't have to Google how to do anything if I just bought a CAR from you. Why are you giving key remotes with dead batteries to new customers and then blowing them off once a deal is made? When I explained that the least they could have done on Monday was given us a battery from the other hundreds of remotes they had available for test driving cars that day, he said it wouldn't have been a new battery in which I had to point out that it is better than a DEAD battery. It is a shame that this dealership would rather risk receiving bad reviews from my boyfriend and I, plus his family who also witnessed what happened, rather than replace a battery in a key remote. I would not recommend this dealership to anyone even if they were giving away free cars.
Very professional - Dee
Just purchased a used Odyssey from them. Even though it is not their line of vehicles (Acura), they knew what they were talking about. Good price, friendly service, great vehicle. They made the whole process easy.
Phenomenal with Dave beyond my expectations - Joni
Dave was a fantastic salesman he provided ample opportunity with us to negotiate and explain in detail our new purchase he was patient and knowledgeable very happy with him and will recommend him If you are looking to buy an Acura Dave is your guy!! Purchased many cars and this was a truly hassle free honest experience. Thanks Dave!!!!!!!!!
Waste of time and gas due to unfulfilled appointment - Acuradriver
Water was coming into the car from a rainstorm. Called to make an appointment, wanted one on a Saturday, and the earliest one they had was in two weeks. Didn't want to wait that long given the problem at hand but it's no ones fault if they're too busy and I'm too busy. Made the appointment for Saturday 8:30 AM. Saturday comes around, I bring the car in, and they say sorry, they can't service the car because there's no water technician to do the job. Complete waste of time and gas as they said I had to reschedule the appointment. If you want to waste your time with a dealership that wastes your time by not honoring its appointments, this place is for you!
In New Jersey
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