Park Ave Acura - RE lady
Dan Schapiro's excellent customer service was what brought me back to Park Ave Acura to lease my 3rd vehicle, a 2017 TLX which I love!
Great price - LLNG
Just purchased a new Mdx from dch Montclair. Easy process and very knowledgeable staff. Got a great price too!!! I would definely recommend this dealership to my friends.
Good people - RomeC
Steve Victor was a great sales and and overall honest. He helped us figure out what was best for our growing family. He didn't even get tired of our multiple test drives!
Mike in the finance department was great too. He was quick and courteous.
service and support like no other - pwong
I was there for 5 hours to purchase a Acura MDA pre-certified from 2 pm. It was a great car. Just that I have two kids with me and I wish they have better kids TV selection and so as adult. the snack bar and coca drinks could be refilled. Other than that, it was great and I will go again.
Return Customer - zbtatf
I first leased a new TL-Tech in 2014 from Bridgewater Acura, and just today, turned in the TL and leased a 2017 TLX-Tech. Anthony Spano handled both leases, with input from Joe Giaconia (sales management) and Ed Simo (finance management). I find the staff at Bridgewater Acura to be highly professional and completely devoid of the unsavory tactics unfortunately employed by some new car dealerships. My service experience with this dealership has been equally satisfying, with ease in obtaining convenient appointments. I highly recommend Bridgewater Acura to anyone interested in buying or leasing an Acura.
Excellent - tony
I went to this dealership and found my best section of their certified preowned Acura MDX Tech package. I meet Thomas and let me test drive. I am impressed with the result and he went trough the proess.He entroduce me to the financing until the end. He did a excellent job.
Recall - Hrubin
After waiting 11 months, I finally had my recalled air bag replaced today. I realize that the dealer needs to get the new parts from Honda but it should not be the responsibility of the owner to locate the necessary replacement parts. I've called the service department several times over the past year and have been told the the replacements were not in stock and that I should call Acura directly. This happened again last Friday and when I then followed up directly with Acura customer service I was told that the parts were indeed in stock and could be sent immediately to dealers. I then called Boardwalk and lo and behold the replacement was done today. The service was performed quickly along with a car wash and was more than satisfactory today but I don't think that I should have been tasked with locating the new air bag replacement. After all, I am the customer and should not been involved in this recall other than to have been asked to bring my car in for prompt servicing.
Great service - 228maz
Walter helped us today w getting our car's protective coat. He was professional, kind, & went out of his way to please us. Outstanding service!
Great experience! - Cdias1016
I had a lovely experience purchasing my used car at Clinton Acura. Not only is he a snappy dresser, but Nick was a great salesman. He wasn't pushy, but was very knowledgeable about the vehicles I was interested in and was able to answer all my questions. He made the experience as painless as possible!
No callback - chadohyun1
I left three messages for Mike Greco because I wanted to see if he'd meet/beat a deal I had with a competitor. This was for a family member that was closer to his dealership. Got no calls back from him after multiple attempts to email, vm, and explaining my specific situation to the receptionist. I just wanted a simple yay or nay response from him. Got zero response. Perhaps they treat local customers with better service. Took delivery Saturday for a 2017 RDX at the competing dealership.
Best Experience and Great People!!! - Elkagreen48
The staff at Open Road Acura of Wayne were the best! They encouraged me to drive the car I was interested in before taking any other steps to sell me! How refreshing that was. I did lease a new RDX from them, great car. The finance guy John is amazing and my sales person was very knowledgeable and made the process fun and quick! Highly recommend this dealership and I can't believe some of the negative reviews I read on here about them, not sure if those people are just angry or impossible to please...LOL
Finally in a Luxury Car, no more Socer Mom. - Ebonya730
Searched online pre certified inventory, was contact by Springfield Acura. I was assigned to Adam Links whom was very knowledgeable, attentive, professional and most importantly listened to me. He never tried to get me into a New vechicle. Answered all my question and even had my paperwork ready when I arrived. Springfield along side Adam Links has 100% perfect customer service. I would definitely recommend Springfield Acura.
Poor Customer Service - T-Mac100
My boyfriend and I purchased a car from this dealership over the weekend. The buying process went smoothly and the internet sales manager and sales associate were friendly. We were able to drive the car off the lot that evening. We returned on Monday to finalize some open transaction issues. While there, we explained one of the two car key remotes had a dead battery and requested that they change it. It was explained that their service department was closed that day so they couldn't replace the battery. We explained that we lived over an hour away and if we could leave the key to have shipped back to us or if they could ship a new battery in which they said no. They did not offer any other way to resolve this issue. On Tuesday, I called the sales associate thinking he could give us better customer service considering we just bought a car from him two days prior. He suggested we could either return to the dealership or since we live so far away that we should go to radio shack, buy the battery, and install it ourselves. When I said we didn't know where the battery even went, he said "You can Google it". The problem is that I shouldn't have to Google how to do anything if I just bought a CAR from you. Why are you giving key remotes with dead batteries to new customers and then blowing them off once a deal is made? When I explained that the least they could have done on Monday was given us a battery from the other hundreds of remotes they had available for test driving cars that day, he said it wouldn't have been a new battery in which I had to point out that it is better than a DEAD battery. It is a shame that this dealership would rather risk receiving bad reviews from my boyfriend and I, plus his family who also witnessed what happened, rather than replace a battery in a key remote. I would not recommend this dealership to anyone even if they were giving away free cars.
Great working with Raymond Lee - brainfreeze
It was a pleasant experience with Raymond Lee. We were leasing the car for the first time. Raymond walked us through the process and was very patient in answering all our questions. Also to add ,we started our car hunt with this dealership and ended up leasing the vehicle after first visit.
In New Jersey
DCH Montclair Acura
Park Ave Acura
Sales Client Advisor
Internet Sales Associate
Senior Sales Consultant Lease End Specialist
Senior Sales Consultant