Great First Car Shopping experience! - Newcarmom
My husband and I accompanied our son this week while he was shopping for a new car. Debbie Lotufo helped my son get a beautiful Audi A4. Debbie was very professional and knowledgeable and worked with Mgr. Peter Costigan to get the best deal possible.. All employees we dealt with were helpful and efficient. Definitely recommend this dealership and the people we worked with! Thanks!
Very Knowledgeable and Professional - William Garcia
Jay Law provided excellent customer service and a pleasure to deal with. Jay made a difficult buying decision easy. He handled all my inquiries with quick and informative responses.
Best experience in a car dealership - Dilip
Bill Taouch is one of the best car salesmen out there. They should find a way to clone and distribute him to other dealerships. That way, all of us can have an uniform experience, but who am I kidding..
Anyway, this dealership is other worldly. We were extremely happy to walk away with a VW Passat. They even went to the trouble of patiently searching for the color we wanted and getting it for us from another dealership.
Would recommend to anyone in a heart beat.
Roy was friendly knowledgable and sympathetic. - MillieN
It was a pleasure to have a salesman that listened to everything we had to say. He was sympathetic on all our personal issues. He helped us with what kind of car we wanted and needed. Our credit scores weren't the greatest so we were challenged. With someone like Roy Draper who really worked to help us get into a new car under our budget was really a great experience. I would send anyone I know to
VW of Neptune. THANK YOU ROY.
Excellent Dealership Experience - whitenewpassat
This was the best car buying experience. Zak Asad assisted us from the beginning to the final purchase over a time span of about 2 weeks. He was always very helpful, professional, friendly, courteous, and made us feel that he went out of his way for us. Compared with several other car dealerships we visited for a new car purchase, VW Princeton was by far the best, and therefore won us as a new customer. We are extremely happy with the way we were treated and the quality of the service provided so far, and are convinced that we got a very good deal on a very good new car (2016 VW Passat). I highly recommend VW Princeton.
Pete Cap! - Shortstop#1
Peter Capriotti is very professional and a great guy overall. Made the experience of purchasing a car a lot easier, you're a great help . Thanks Pete!!!!
Outstanding Experience! - S.Ferrari
I visited the dealership numerous times, and I was always greeted like it was my first day entering the establishment (very impressive!!!). I had the pleasure of meeting most of the sales and service staff. Customer Service skills ARE at its fullest, from beginning to end. The sales staff's accuracy of details on the vehicles is magnificent . Sales representatives are very knowledgeable on each type of vehicle and know how to match the customers' needs or desires with the vehicle that will fulfill such. Mr. Corin Polanco's vast experience made MY experience a pleasurable, gratifying one. I highly recommend East Coast Auto Mall, not only for their vehicles, but for a reliable, honest and dependable guidance when it comes to purchasing a vehicle. Mr. Polanco extended his services even after the purchase was made and very clearly answered all questions or inquiries that I had. Undoubtedly, I will purchase another vehicle from East Coast Auto Mall. Thanks-a-Million !!!!
Great Experience - Angelica
Everyone at Shrewsbury Volkswagen is so friendly and nice. I was lucky enough to work with Ralph who was a huge help! I would definitely recommend for anyone looking for a new car to go to this location.
Wonderful experience - mstof
The entire experience leasing my new 2017 Audi Q5 was fantastic. Andrew Garber was a pleasure to work with. Andy worked extremely hard getting me the right price on my trade-in and offering me the lease terms I was comfortable with. The new facility makes for a great environment to do business in. The rest of the staff was equally a pleasure to work with. And oh by the way, I LOVE my new vehicle.
Best dealership I have ever dealt with. - Anulita
I was very happy to meet Justin and a few other employees at Prestige. The overall experience was very professional and prompt. Justin was knowledgeable about the cars he sells and was eager to help us. I did not feel pressured and the dealership met my expectations and needs. I am very satisfied with not only the car that I leased but with the service I received. I found a dealership that I will be loyal to for all my future purchases.
No pressure, accommodating experience - meebs90
The sales manager, Mike, and my sales associate, Kyle, were no pressure, easy to work with gentlemen. They made sure I was happy every step of the way. I did not feel like I had to buy something and get out. They would absolutely be a reason to continue buying/leasing from DCH VW.
Michael Ramirez is a pleasure to deal with. - ReoJetta
I visited VW in Linden/Roselle to purchase a used Volkswagon Jetta; Michael Ramirez helped us find the car we were looking for. He was patient, polite, and informative. We knew what we wanted to buy but he made it easier than we imagined. Everyone at VW was professional.
Great Experience !!! - koty81
Sue was an excellent sales person to work with! She made the process easy and hassle free! Very knowledgeable and was able to help make my choice simple and easy!
Tonya Mears - Mandy
Tonya was very knowledgeable regarding the vehicles she showed me, She was friendly and helpful and not pushy or aggressive. Tonya was very concerned and sympathetic and went out of her way to help me during a low sugar incident while in the show room. .She made the transition from one vehicle to another very easy and I would advise anyone looking for another auto to see Tonya FIRST..
Salesman, Alfredo, won my business back! - Herbie#4
From the personable welcome;through negotiations; to delivery of car - Alfredo was a pleasure to deal with. Attentive and knowledgeable, he even worked with me on his day off! Very pleased with the deal he worked out with the Scott, the manager. This dealership is lucky to have such a great salesperson and because of him an extremely satisfied and happy customer.
Happy customer - M&M
Mark Macley is the best in the business. He was referred to me and my husband by a co-worker and he did not disappoint. The process was easy and now we have a new car we both love.
I will recommend Mark and his team to everyone I know.
Best place to get a new car! - 1yommanmin
I have bought many new cars in my time,but I will say this was the smoothest transaction ever..
Nick Malanga my salesman made my life easy. Found me what I wanted and paid a fair price.
I recommend Nick and Douglas !
The most PROFESSIONAL and FRIENDLIEST car dealarship ever. - sreadski
We visited Reydel to look for a new car and with the help of Sunny and Ray we leased the R line Passat with confidence. They went above and beyond what we could have hoped for. I highly recommend VW Reydel to my friends and family
Horrible Sales Dept - Heapingmess
Went to trade in my BMW for VW... I have never had a worse sales experience. When I was in the dealership Jeff promised me they would take care of fees on the lease turn in, a month later they tell me they can't.
Used car was nice but had no inspection sticker when I bought it and they gave me a hard time getting a new one, even though they had it there!!!
Asked me to keep my insurance on my car that I turned in for a month so they could drive it to return it??? Then I take my insurance off and DMV is now contacting me saying I needed insurance becuse they didn't turn my car in for a week. Making me spend hours correcting their mistakes.
Got my plates the day before my temps expired.
The guy was classic used car salesman who just wanted the deal and would tell me whatever they wanted to get me to buy.... will never buy from the unless I can't find the car anywhere else. I felt like it was their first time selling a car. I'll go back to Flemington dealers in the future.
trustworthy, caring and thorough - tdiloyal
I have been a customer of Trend Motors for almost 30 years. My first VW was a Golf, which I leased from Trend and then purchased at the end of the lease. I kept that car -- and Trend helped keep it running - for about 14 years (225K miles). My next VW was a 2001 Golf TDI, and Trend helped keep that one running till 2012. My next and current VW is a Jetta TDI, and I'm really thrilled with it - Trend is keeping that one running fantastically. As you can see, I keep my VW's for a long time. With the great service Trend provides, I expect to keep my Jetta TDI a long time as well!
Trend's employees take extra care to make sure customers understand everything their vehicle needs - in terms of service, maintenance, and repairs. Their thorough, complete inspection of every aspect of the vehicle - every time I bring your car in - is what's keeping my car safe, efficient, and running smoothly.
My main contact has been Jason Meyer - and I have to say that every question I've asked - dumb or not - has received a clear, honest, respectful answer. John Lindstrom, Manager, also has always followed up and made sure I was entirely satisfied with the service my car has received.
This dealership shows that they will do everything they can to keep customers satisfied! And I'm proof of that!!!
Fraudulent wheel insurance - Bobgsb
Purchased a used Porsche Panamera from Scott Miller and was sent to the financial department which offered a wheel insurance which I purchased for $1595 from that individual. Two years later I experienced a problem and called the insurance company to file a claim. I was told there was no record of the purchase and there was no policy in effect.
I then called Union VW and was given a run around on the first two calls. Finally I asked for the salesman who sold me the car and he finally returned my call. He informed me he was now the GM and I explained my problem. He told me that they would need to do something. I talked to him again and he said he would have to get back me. I placed three calls to him after that but have gotten no response. I am out the premium and the tire and wheel losses which I have.
I cannot recommend this dealer and its management to anyone and would recommend no one deal with a dealership which performs fraudulent operations.
Awesome - Rodriguez1983
Very nice people especially Meredith she got me the car I wanted never had a sales person so nice she made me feel very comfortable
Purchase of New VW Passat and Excellent Service Dept. - jaybee
Excellent selling experience. I had already heard good things about Gensinger and had serviced my daughter's VW New Beetle there previously (very high quality diagnostics and excellent repair job - after 2 tries at another repair shop). Aika was our sales person and she was very helpful. We are considering buying a second car and won't look elsewhere. 2016 VW Passat. Very nice ride and nice looking interior and exterior.
Good car buying - Mike cap
Pleasant car buying experience fast enough to get other things done extremely good deal satisfied and will recommend other people to shop at Toms River Volkswagen
Great customer service - Passat67
This dealer was by far the best around. My salesman was there victor giusfredi. He was extremely knowledgeable about there product line. I would recommend this dealer and salesman to anyone. I will definitely be going back in the near future to purchase another vehicle
Bait & Switch -- Sold vehicle "just" before we arrived. - z0lt3c
The terrible rating of this dealership should have been an immediate red flag, but none the less I made an appointment to view a used vehicle at Openroad VW today. Spoke w/ the salesman at 9am to confirm availability and then again at 11:30am to confirm a 12:30pm appointment. When I got to the dealership, as agreed and confirmed, I was told the vehicle was sold earlier in the day. Of course they offered to show me similar vehicles all $1,000 to $1,500 more then the one which was advertised and discussed via email. Classic bait and switch tactic, advertising one vehicle at excellent pricing only for it be "recently sold" and then trying to substitute a vehicle with much less favorable pricing. A complete waste of my time, unprofessional and downright sleazy. I bought a vehicle from Flemington VW instead. Avoid these guys at all costs.
Got screwed! - Vena
It all seemed great. We bought a used 2008 Jetta. They really pulled some strings to get us in the car. They helped us out with our credit problems. They gave us a 30-day power train warranty, but we turned the $500 additional warranty because we could not afford it. Well, we have had the car 2 months to the day and the last week it has been undriveable because it just died and we had to have it towed. Now we have $500 worth of repairs to pay for that we cannot afford. We called them for help and they sent us to the finance person who pretty much blew us off and sent the call to the service people, who obviously could not do anything without her say so. So thanks for nothing VW of Salem County!
They advertise one price and when you get there, the... - manny1957
They advertise one price and when you get there, the price is higher! The car wouldn't even start!! Waste of time!! Go elsewhere! They don't have financing or accept credit cards either.
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