Awesome People. Awesome refined vehicles. - Rob W
This is my second purchase from this dealership in the last 2 years and I absolutely will return for my next - as will my 4 growing adult children. These folks are all about a great customer experience - which is also my business background. This is not the usual car buying experience - which I despise. Its about making sure that you feel comfortable - and the vehicle - and the price - are a good fit. There is not the usual clandestine "deal in the back" with the sales manager game. In fact Doug met with me several times - including several times at time of delivery. John R my sales consultant / customer experience manager is a really great and genuine guy to deal with. And Jon B in Finance was terrific - he presents the optional services - but when you decline he remains respectful, friendly and helpful. Normally my car buying experiences have been an almost all day 'negotiation'- where I walk out 2-3 times before getting to a reasonable place. At Flemington VW it is just the opposite.
Of course this site is about dealer reviews - but lets not forget the product - namely the vehicles. VW is an awesome car for the money. Check them out - take a test drive. Its a highly refined, safe car for the money.
Do your homework before you go in on price. Know your walk away point. But my experience and my expectation is that you won't get to that point as these great people are ready to work with you.
Personally I would ask for all 3 - as I have reviewed below. John Rachmiel; Doug Mathewson; Jon Budd.
Buying a car is an enjoyable experience. Not kidding. - mhale
Our recent purchase was our third car from World VW. We will never buy another car elsewhere. And our salesman for life is Roy Draper. He takes the stress out of buying a car and makes it a more than pleasant experience.
Outstanding Customer Service - Grace Warren
After having an awful experience at another NJ Audi Service Department, I had my car towed from there to Audi Newton. My experience at Newton was the complete opposite. At Newton I was treated with respect and care from my initial contact. The Service Manager, Anthony, made me feel comfortable that my car was in good hands and that he was willing to help me with problems I was having with my car. The other members of the service team that I spoke with, Marc and Kisha were always pleasant and happy to help as well.
I would highly recommend this Service Department.
Excellent Dealership - Adam
Great experience, Uma Ramamoorthy was an outstanding salesperson to work with. She has been tremendous to work with, very informative. She also understood my needs and made sure the process was easy as possible.
Car purchase - Jill
This dealership was very easy to deal with and made all the necessary arrangements to enable us to receive the car that we wanted . Both the sales department and the finance department why are very professional and personable and need the car buying experience easy for us
Excellent buying experience! - MikeFiat500Abarth
Peter Capriotti worked with me on purchasing a used Fiat 500 Abarth. I was highly impressed with his professional, easy going manner. He answered all of my questions about the car's history and was even able to lower my finance rate to a really great number. A car guy, thorough and through, he displayed great knowledge of my own trade in, a New Beetle TDI and showed great enthusiasm for the new VW's on the showroom floor. Really a top tier asset to Hamilton Volkswagen, it was a complete pleasure to have done business with Mr Capriotti. When the time comes to look for a car to replace the Abarth, I know exactly where and whom I want to go first for a great deal.
Kudos also to Mr Jim Ferry in finance; who made the actual purchasing and signing a fine experience. He was also able to find for me a great deal on a warranty protection program, something I'd personally recommend for the high strung, turbocharged little Fiat Abarth!
Great experience! - Mattthompsonnj
Such great people there! Ralph and Gino made car buying an great and easier experience! Very nice and talented people at shrewsbury Volkswagen. I recommend them 110%!
Excellent experience - SARAH
My dealer was very helpful, courteous, and knew a lot Audi A4. I would recommend him for if you're interested in an any Audi.
Outstanding Experience! - S.Ferrari
I visited the dealership numerous times, and I was always greeted like it was my first day entering the establishment (very impressive!!!). I had the pleasure of meeting most of the sales and service staff. Customer Service skills ARE at its fullest, from beginning to end. The sales staff's accuracy of details on the vehicles is magnificent . Sales representatives are very knowledgeable on each type of vehicle and know how to match the customers' needs or desires with the vehicle that will fulfill such. Mr. Corin Polanco's vast experience made MY experience a pleasurable, gratifying one. I highly recommend East Coast Auto Mall, not only for their vehicles, but for a reliable, honest and dependable guidance when it comes to purchasing a vehicle. Mr. Polanco extended his services even after the purchase was made and very clearly answered all questions or inquiries that I had. Undoubtedly, I will purchase another vehicle from East Coast Auto Mall. Thanks-a-Million !!!!
VW Rocks - over 5 leased cars - Coll of Marlboro
I was so happy to hear that DCH took over this dealership location. VW is a great car and the people at the dealership are just great. Samir Ibrahim was very helpful and so was Peter Magrino their finance person. I highly recommend coming back to VW of freehold.
Great experience - Kata99
I had an excellent experience buying my Subaru from Miguel Miranda at Prestige! He went out of his way to make buying a new car easy. In the future I will refer family and friends .
Michael Ramirez is a pleasure to deal with. - ReoJetta
I visited VW in Linden/Roselle to purchase a used Volkswagon Jetta; Michael Ramirez helped us find the car we were looking for. He was patient, polite, and informative. We knew what we wanted to buy but he made it easier than we imagined. Everyone at VW was professional.
Passat RLine 17 - Red rocks
Very helpful and great experience. Very happy with me new purchase and will be back when I decide to buy another VW. Thank you Sue!
The best of the best when it comes to customer experience! - Malellarij1
I have leased and serviced three cars from this dealership, a CC, a Jetta and a Tiguan. Every time I have to visit for anything big or small, I get the best service. Kind, respectful, understanding and professional. The entire team is great, my most recent fantastic experience came from Dennis!
Highly recommend you give them a chance, I know I will not be visiting another dealership or service center anytime soon!
Very Happy With Purchase - Silverbullet
Just purchased a 2016 Chrysler 200 and I am so Happy with my new car. I love Love Love it! My salesman was Miguel Mejia. He worked very hard in making my car purchase happen. He went above and beyond, along with the rest of the Atlantic Auto Group team, in making my experience there great! If you are planning on making a car purchase soon, go there and see Miguel Mejia. You will be Happy you did. :-)
Truly exceptional experience! - Joe Stuetz
Sam is terrific. He was a gentleman and put my wife and I right at ease. No pressure at all. He took his time and explained everything. I recommend Sam and Jack Daniels Volkswagen wholeheartedly.
The best car buying experience - becdee89
Today I had the most incredible experience at Douglas. I went in thinking I couldn't get out of my current car because of negative equity, but looking to explore my options. Isaac was my sales person and he was phenomenal. Absolutely incredible. From the moment I walked in, it was like I was a part of the family. From A-Z it was all perfect. Got a great deal on an incredible car. Thank you Isaac and Douglas!!
Great Service - DeirdreSwords
Ray was phenomenal. He helped me with drives, explanations of cars and then lease. I cannot recommend him more highly. I feel very lucky to have been assigned to him.
Truly excellent service - Martina
We were so thankful for the excellent service, especially after a terrible experience just before. We were given the time we needed to see the car we drove 1.5 hrs to see. The car was advertised perfectly, in great condition, and after 1 hr we bought it! The purchasing process was also smooth, we traded in our car and felt it was easy and straightforward. Would highly recommend!
trustworthy, caring and thorough - tdiloyal
I have been a customer of Trend Motors for almost 30 years. My first VW was a Golf, which I leased from Trend and then purchased at the end of the lease. I kept that car -- and Trend helped keep it running - for about 14 years (225K miles). My next VW was a 2001 Golf TDI, and Trend helped keep that one running till 2012. My next and current VW is a Jetta TDI, and I'm really thrilled with it - Trend is keeping that one running fantastically. As you can see, I keep my VW's for a long time. With the great service Trend provides, I expect to keep my Jetta TDI a long time as well!
Trend's employees take extra care to make sure customers understand everything their vehicle needs - in terms of service, maintenance, and repairs. Their thorough, complete inspection of every aspect of the vehicle - every time I bring your car in - is what's keeping my car safe, efficient, and running smoothly.
My main contact has been Jason Meyer - and I have to say that every question I've asked - dumb or not - has received a clear, honest, respectful answer. John Lindstrom, Manager, also has always followed up and made sure I was entirely satisfied with the service my car has received.
This dealership shows that they will do everything they can to keep customers satisfied! And I'm proof of that!!!
Lease of VW 2017 Jetta TSI - RaulPonce
If you want to buy or lease a Volkswagen go to VW of Union, they will provide you with a great experience. This is our fourth VW family vehicle since 2011 and decided to Visit VW of Union (under new ownership) which is closer to my home then the dealership I previously used. We are glad we did. Everyone is very friendly, not pushy and the owner showed true concern with our experience. Salesman Nate Green assisted my wife and I in my quest to lease a 2017 Jetta S. Nate made the experience friendly, answered all our questions, and never rushed us. I also took my 2011 Jetta into the Union Service Center for the 40K maintenance. I had called my previous dealership Service Center requesting a price for this same service and the price quoted to me was $300 over what I paid at Union. The Union Service Center also gave a a pamphlet that outlines the price for each scheduled required maintenance with a breakdown of what will be done. Thank you Union Volkswagen!
Awesome - Rodriguez1983
Very nice people especially Meredith she got me the car I wanted never had a sales person so nice she made me feel very comfortable
Purchase of New VW Passat and Excellent Service Dept. - jaybee
Excellent selling experience. I had already heard good things about Gensinger and had serviced my daughter's VW New Beetle there previously (very high quality diagnostics and excellent repair job - after 2 tries at another repair shop). Aika was our sales person and she was very helpful. We are considering buying a second car and won't look elsewhere. 2016 VW Passat. Very nice ride and nice looking interior and exterior.
Amazing - Mbarbato
Wanda & Mike are beyond helpful in getting you in a car that doesn't only fit your price range but always is one you love ! Goes the extra mile to assure you of your purchase & be straight forward with every process ! Highly recommend !
worst service ever seen - C&C
took my Routan for DVD repair. charged for the diagnostic fee but did not identify/solve/rectify the problem. Rude customer service. PLEASE DONT GO. THEY CHARGE YOU FOR NOTHING to COVER the salaries
Bait & Switch -- Sold vehicle "just" before we arrived. - z0lt3c
The terrible rating of this dealership should have been an immediate red flag, but none the less I made an appointment to view a used vehicle at Openroad VW today. Spoke w/ the salesman at 9am to confirm availability and then again at 11:30am to confirm a 12:30pm appointment. When I got to the dealership, as agreed and confirmed, I was told the vehicle was sold earlier in the day. Of course they offered to show me similar vehicles all $1,000 to $1,500 more then the one which was advertised and discussed via email. Classic bait and switch tactic, advertising one vehicle at excellent pricing only for it be "recently sold" and then trying to substitute a vehicle with much less favorable pricing. A complete waste of my time, unprofessional and downright sleazy. I bought a vehicle from Flemington VW instead. Avoid these guys at all costs.
Got screwed! - Vena
It all seemed great. We bought a used 2008 Jetta. They really pulled some strings to get us in the car. They helped us out with our credit problems. They gave us a 30-day power train warranty, but we turned the $500 additional warranty because we could not afford it. Well, we have had the car 2 months to the day and the last week it has been undriveable because it just died and we had to have it towed. Now we have $500 worth of repairs to pay for that we cannot afford. We called them for help and they sent us to the finance person who pretty much blew us off and sent the call to the service people, who obviously could not do anything without her say so. So thanks for nothing VW of Salem County!
They advertise one price and when you get there, the... - manny1957
They advertise one price and when you get there, the price is higher! The car wouldn't even start!! Waste of time!! Go elsewhere! They don't have financing or accept credit cards either.
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