3rd Audi purchase - mrkuch
It was again a pleasure working with Sue DePasque. This was our third vehicle purchase with her. Her no pressure, relaxed style is refreshing to work with.
Great Experience - dlac
Very friendly and accommodating including searching dealers in multiple states to find the car that I wanted. Very responsive and informative. Also, didn't play the normal dealer games. Dealer is a bit out of the way but still highly recommend based on the experience.
Pressure Free - DFP1959
It was a pleasure to deal with Steve Alfano, he made the process enjoyable and stress free. This is my second purchase from Steve and World VW both time was a great experience. The process took less than one hour in the dealership.
Hassle Free and prompt service - RAKII777
I needed to purchase a car for my son who just graduated from Villanova. I contacted Princeton VW and spoke with Chelsea Magowan. Chelsea forwarded me information about vehicles that fit my budget. She then introduced me to Matt Rucko, a VW salesman, who met with me and showed me the vehicles. Princeton offered us a really great price and I was out the door under budget. Very pleasant and hassle free experience. I recommend this pair of people if you're interested in a VW or Audi.
Friendly satisfaction with no stress. - kkelly1241
Pete Capriotti was helpful to me throughout the last few months to obtain and hold for me the replacement car I wanted for replacing my diesel TDI Sportwagen. I picked up the new car, a Golf Wolfsburg Edition, today and am thrilled with the car, the deal and painless process made possible with his help.
fast and well done servicing - pinetree973
Dealership was new to me as I am new to the area. They where very professional and handled all my needs in a timely manner. When I needed new tires they found the best price for the replacements as my lease will be up soon and I didn't want to spend more then I needed to on the tires. The wait time on both of my visits was exactly what they told me almost down to the minute. I'm hoping I will be able to work out a good lease when the time comes.
CPO Purchase - Gary
Salesman Ralph was very professional and did excellent job. No pressure from anyone. Very easy transaction when we picked up the car. Very fair price.
Outstanding Experience! - S.Ferrari
I visited the dealership numerous times, and I was always greeted like it was my first day entering the establishment (very impressive!!!). I had the pleasure of meeting most of the sales and service staff. Customer Service skills ARE at its fullest, from beginning to end. The sales staff's accuracy of details on the vehicles is magnificent . Sales representatives are very knowledgeable on each type of vehicle and know how to match the customers' needs or desires with the vehicle that will fulfill such. Mr. Corin Polanco's vast experience made MY experience a pleasurable, gratifying one. I highly recommend East Coast Auto Mall, not only for their vehicles, but for a reliable, honest and dependable guidance when it comes to purchasing a vehicle. Mr. Polanco extended his services even after the purchase was made and very clearly answered all questions or inquiries that I had. Undoubtedly, I will purchase another vehicle from East Coast Auto Mall. Thanks-a-Million !!!!
Very Satisfied - Shifty34
Chris was extremely professional and knowledgeable. He listened to all my concerns and we came up with a service plan. Repairs were done within time frame promised. Excellent experience.
Best Car Buying Experience In A Long Time! Thank You Dorthy! - DA
Originally I came in just looking after a long month of car shopping. Because of my budget I was not completely sold on the affordability of Audi. Eventually I made the decision to purchase Audi simply because of the value in the product. My sales person Dorthy was by far the catalyst to make this happen. Her knowledge on the product was beyond my expectation but more importantly explained the financial side of the process and methods to meet my needs. Her technical expertise on how to leverage financial products really put my mind at ease. The experience from start to finish was really easy and not “pushy” as most dealership experiences are.
Additionally, I really appreciated Dorthy going the extra mile to clarify with management to ensure everything was going to work out as planned. Nowadays, it’s common to see car sales people as un-professional and simply just treating you as a number instead of a person with an objective to get money out of your wallet. I did not feel like this at all with the experience with her. She clearly possesses a world class level of customer service which is rare!! I really did not believe she was only just a sales person and not working in a management position due to her demeanor and polish. She has continued to answer all of my pestering calls, all of my questions, and has even followed up with me after the fact.
You have gained a new yet loyal customer for years. I will be sure to recommend her in the future to my family and co-workers. Thank you very much Dorthy for going so above and beyond and looking forward to enjoy my new Audi.
Excellent Customer Service - aaron portnoy
Chris Watson worked finding the car to fulfill my needs test drove four different models,too different brands Came up with a good deal.Was very accommodating.
Made the trek from Maine and it was my best decision so far - Pappasgc
I was browsing for a GTI online and decided to make a trip to this dealership, normally I wouldn't leave a review but this place was fantastic!
I got to the dealership in the middle of a blizzard and Dave had the car parked right in front for me already cleaned off. I took it for a test drive and he didn't do the usual sales pitch (which was greatly appreciated). Instantly fell in love with the car, in excellent condition with no strings attached. This much like the rest of the cars on the lot, for a used car it was in showroom condition.
Dave made the purchasing experience extremely pleasant along with the rest of the team. They were able to get the deal done in no time and sent me on my way! I plan on referring anyone who is interested in a VW to this dealership.
Excellent experience - Mac
First time I had used this dealership and was very happy with the entire experience. My salesman Ben was very helpful and handled all aspects of the negotiation very well. It was a pleasure working with Ben and Doug, and would be happy to recommend them to friends and family.
The best of the best when it comes to customer experience! - Malellarij1
I have leased and serviced three cars from this dealership, a CC, a Jetta and a Tiguan. Every time I have to visit for anything big or small, I get the best service. Kind, respectful, understanding and professional. The entire team is great, my most recent fantastic experience came from Dennis!
Highly recommend you give them a chance, I know I will not be visiting another dealership or service center anytime soon!
Friendly Fair Honest - seths17
Great dealership. It was awesome dealing with
salesman Steven, sales manager Walter and finance person Bill. They were a pleasure to deal with. They were all extremely patient, never pressuring and informative. Highly recommend.
Great experience - Dnuz
I love that you are right in town, trustworthy dealer.
Can you offer more sales or coupons for older cars? We really love our 03 jetta.
Go see Jeremy for your purchase! Best experience! - Jason
Learning that Douglas VW is near my office was a great discovery! Initially went there to activate my TDI Goodwill Package, and that's when I met Jeremy. From that point, we started talking about the MK7 Golf's, and eventually lead to buying a new GTI! Jeremy's professionalism, attention to detail, and friendliness has made the stereotypical car-purchasing experience a thing of the past. Straight-forward, friendly, accurate, and fast (they were all very considerate of my time), and equally as important, a great price!
J. McKenzie - J. McKenzie
So where do I start. Walked into this dealership with no intentions of walking out with a car because my situation seemed too difficult to even make getting out of it seem impossible. However, it was the best buying experience ever!!! Sales person Steve Prestup and Sales Manager Sunny Sidhu really helped me to get out of my situation. They were very professional, friendly, outstanding service and most importantly not pushy!! Their ultimate goal was to make sure that I was comfortable. I left the dealership really really happy and felt at ease knowing I made the right decision!! I would 100% recommend them. Need a car, Reydel Volkswagen is the place to go!! :-)
Truly excellent service - Martina
We were so thankful for the excellent service, especially after a terrible experience just before. We were given the time we needed to see the car we drove 1.5 hrs to see. The car was advertised perfectly, in great condition, and after 1 hr we bought it! The purchasing process was also smooth, we traded in our car and felt it was easy and straightforward. Would highly recommend!
Outstanding buying experience - exSTIowner
Having decided on a VW R based on car mag reviews and pricing on the VW web site and edmunds.com I visited an out of state dealer I had dealt with previously. After a half hour wait I was given a low ball offer on my trade and list price on an R that they said that they could get from another dealer in a few weeks. So I went to Trend. They had the R equipped as I wanted and more wrapped in tape and paper. After a brief negotiation they gave me a fair price for my trade and a good deal on the R. I look forward to using their service department.
Purchased pre-owned jeep - JerseyJeep14
After searching all over the state for a preowned jeep grand cherokee I found my way to volkswagon in union. I was so pleased with the service I received here. Darryl in sales was prompt in his responses, he wasn't pushy and had no attitude like most sales men I've encountered at other dealerships. He really made my decision easy to make. My husband and I are quite satisfied with our purchase and I would recommend this dealer to others. The jeep required some service which was taken care of immediately and no hassle. Tamara in service was a doll and did her best to accommodate. Customer service was by far the best of the several dealers we dealt with.
Awesome - Rodriguez1983
Very nice people especially Meredith she got me the car I wanted never had a sales person so nice she made me feel very comfortable
Purchase of New VW Passat and Excellent Service Dept. - jaybee
Excellent selling experience. I had already heard good things about Gensinger and had serviced my daughter's VW New Beetle there previously (very high quality diagnostics and excellent repair job - after 2 tries at another repair shop). Aika was our sales person and she was very helpful. We are considering buying a second car and won't look elsewhere. 2016 VW Passat. Very nice ride and nice looking interior and exterior.
NEVER AGAIN - Beetle45
I purchased my first lease here under the old ownership. I was happy with the service I received then.
Now, my lease was up under the new ownership. I received countless advertisements and phone calls about buying back my lease early. I finally gave in to see what it was all about.
1. Met with salesman and was very clear about what I needed. I told him I didn't want my time wasted and if he couldn't meet my needs, to please respect my time, let me go and I'll bring the car in at lease end. He told me my needs were reasonable and that they could work with me. Then, the dreaded let me talk to my manager. Of course, the price was no longer reasonable and what was supposed to be a great early buy back, was just a con-job to get me into the dealership. After 3 hours and the salesman deciding to make me wait while he handled another customer, I left disgusted.
2. For 3 months after that they would constantly call me. I explained to a different salesman the scenario listed above and he promised the moon and stars and never called back. More salesmen called, and more mailings arrived.
3. I went to another dealership in Monmouth County and walked out with a new lease in under 3 hours.
* I can't help but notice the environment in the Monmouth County dealership is much more laid back and positive. Employees seem to be treated well there. I don't get the feeling employees at TR feel valued. Otherwise, they would have more respect for the time of their customers.
Advice- Take care of your employees, and they will treat your customers like gold.
I'm glad I moved on.
where is my windshield wiper blade? - leetony10
All service seemed to be good until I drove off... and I notice I only have the driver's side blade on...
I called the service and they transferred me to the service manager...
all he had to say was that I did not have the blade when i drop off the car...
it was raining when i dropped it off... and all wipers were fine...
only when the car was in service the passanger side blade was missing...
service manager blamed me for bringing the car without the blade...
when i kept explaing this service manager sarcastically says that then his guys were wrong...
since i DO have $44 bucks to spend on blades, i did not want to keep on fighting this guy...
good luck THREE COUNTY...
PS: everybody else at the dealership were good... shuttle driver, casheir, etc
Honest, sincere, willing to listen. - RichieC
I don't know why so many other customers have given a low rating. I have always found the staff in sales, finance, and service to be professional - they are willing to work with you and go the extra mile for customer satisfaction. My family has bought several VW's over the years and find them to be reliable cars if given the right care and maintenance. Cars can't talk so finding a good mechanic and service rep to explain things is a given. This dealership has both.
Got screwed! - Vena
It all seemed great. We bought a used 2008 Jetta. They really pulled some strings to get us in the car. They helped us out with our credit problems. They gave us a 30-day power train warranty, but we turned the $500 additional warranty because we could not afford it. Well, we have had the car 2 months to the day and the last week it has been undriveable because it just died and we had to have it towed. Now we have $500 worth of repairs to pay for that we cannot afford. We called them for help and they sent us to the finance person who pretty much blew us off and sent the call to the service people, who obviously could not do anything without her say so. So thanks for nothing VW of Salem County!
They advertise one price and when you get there, the... - manny1957
They advertise one price and when you get there, the price is higher! The car wouldn't even start!! Waste of time!! Go elsewhere! They don't have financing or accept credit cards either.
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