Excellent Experience - Diane725
Ron Neill and staff were patient, helpful and respectful . They explained everything to me and gave me several options. They showd me around the dealership and didn't rush me. I will be recommending this dealership to my friends!
First VW experience was fantastic! - Asmith732
Dean and the team at World Volkswagen are incredible! They took the time to answer all my question, got me a lower rate, and got me into a nice new 2016 Jetta in no time. Seriously, that was the easiest and quickest transaction I've ever experienced.
Continue to provide great service - BossMare68
I had my Audi A6 in for regular service and new front tires. I want to commend Marc and Kisha for their continued professional service with a personal touch. My wait was typical for a full service (minus oil change) and tire mounting and balancing. I had the waiting room almost to myself. There was even a light moment when I was on the phone with a friend whose truck wouldn't start and service manager Marc asked for details on the kind of truck and the problem. She and I got a laugh out of that.
The prices are typical of dealers, though they did shave a few dollars off for something I didn't need that they could as easily have charged me for without my noticing. I give them credit for that honesty.
Best experience in a car dealership - Dilip
Bill Taouch is one of the best car salesmen out there. They should find a way to clone and distribute him to other dealerships. That way, all of us can have an uniform experience, but who am I kidding..
Anyway, this dealership is other worldly. We were extremely happy to walk away with a VW Passat. They even went to the trouble of patiently searching for the color we wanted and getting it for us from another dealership.
Would recommend to anyone in a heart beat.
Great experience - RockDoc
I bought an Audi A3 etron working with Juno. He is fabulous, knowledgeable, and helpful. No pressure, just great service! He took my wife and me on a test drive and gave us the basic information. He then rapidly got back to me via e-mail as we negotiated (signed next day), arranged delivery, and then delivered. Great service.
Excellent Customer Service and Team Work ! - TD
First time buyer at Hamilton VW dealership and was totally satisfied with all aspects of buying my car. My sales person was Danielle Dunn, she was totally dedicated to making my shopping experience flawless, she was answering emails at 11:30 PM and 6:30 AM and bent over backwards to ensure everything went smoothly, as it did. Melody Green who managed the financing for me was also excellent and even came in on her day off to help finish some paper work for me.
My next VW will be bought here, great teamwork !
Outstanding Experience! - S.Ferrari
I visited the dealership numerous times, and I was always greeted like it was my first day entering the establishment (very impressive!!!). I had the pleasure of meeting most of the sales and service staff. Customer Service skills ARE at its fullest, from beginning to end. The sales staff's accuracy of details on the vehicles is magnificent . Sales representatives are very knowledgeable on each type of vehicle and know how to match the customers' needs or desires with the vehicle that will fulfill such. Mr. Corin Polanco's vast experience made MY experience a pleasurable, gratifying one. I highly recommend East Coast Auto Mall, not only for their vehicles, but for a reliable, honest and dependable guidance when it comes to purchasing a vehicle. Mr. Polanco extended his services even after the purchase was made and very clearly answered all questions or inquiries that I had. Undoubtedly, I will purchase another vehicle from East Coast Auto Mall. Thanks-a-Million !!!!
Cherry Hill Audi Made My Wife's Birthday Gift Come True - Tricia & Ron B
On June 11, 2016, I had contacted Cherry Hill Audi, and had spoken with a Great Man named, Mark Tamburrino ( Audi Sales Manager), who verbally promised me a payment and a down payment that I was extremely comfortable with and also he knew that today was my wife's birthday, which he displayed a conduct of professionalism that no other dealership in the Delaware Valley could offer.
When I had arrived at Cherry Hill Audi, that same day, I was greeted by another Great Man named, Jeff Glauser (Audi Brand Specialist) who then instructed on how to utilize all of the features on my 2016 Audi Q5 SUV, and completely answered all of my detailed questions.
At this time, I was escorted to a Great Women named, Jenna Dobois (F&I) who then made sure that I was relaxed with my sales experience from A to Z and also made sure that my lease returned vehicle was properly completed. Jenna also made sure that this transaction was easy and she wanted to also make sure that I was able to put a ribbon on my wife's birthday gift.
Finally, on behalf my family and I we thank you Cherry Hill Audi and Mr. Mike Hartung for making this sales experience an epic day for us.
The New Loyal Audi Family Members (Ron, Trish, and Baby Liam, B)
Great Experience - MaryAnne26
I recently purchased a 2016 Passat from Shrewsbury Volkswagen. I dealt with Max Rolerson & Michael Colella who were extremely professional, fair and thorough .They provided a friendly atmosphere with no pressure, that made me feel comfortable during the whole process!
I would highly recommend Shrewsbury VW if you are thinking of buying or for service of a VW. I have been going to them for years. The dealership is attentive and caring and provide great customer service!!
New Car - RG
My experience was excellent and I got a great deal. I would recommend buying car from here. My Sales Person Jason was fantastic, and very helpful!
Love my GTI - scott.purdy2
Andy really worked for me and I got a fair deal. They have good service programs for their customers. Good selection of cars available. I recommend Prestige VW and Andy.
"Awesome Experience" - beautyredcar26
My wife and I recently purchase a VW Passat from Mike Ramirez. He was very professional (patient, and polite). Mike exhibited knowledge about each car/truck he showed us. He had a canny ability to know what type of cars we liked. this made it easy for my wife and I to choose the best car for our needs. Having Mike as a salesman was like winning the lottery, he is the best. We found the entire staff to be exceptional. We were please to work with each person. We will highly recommend Linden Volkswagen to all our friends.
Salesman, Alfredo, won my business back! - Herbie#4
From the personable welcome;through negotiations; to delivery of car - Alfredo was a pleasure to deal with. Attentive and knowledgeable, he even worked with me on his day off! Very pleased with the deal he worked out with the Scott, the manager. This dealership is lucky to have such a great salesperson and because of him an extremely satisfied and happy customer.
Tonya Mears - Mandy
Tonya was very knowledgeable regarding the vehicles she showed me, She was friendly and helpful and not pushy or aggressive. Tonya was very concerned and sympathetic and went out of her way to help me during a low sugar incident while in the show room. .She made the transition from one vehicle to another very easy and I would advise anyone looking for another auto to see Tonya FIRST..
Great buying experience!! - GTIGuy
I recently purchased a 2016 VW GTI. The entire experience was great. My Sales Associate Jason Haye was great to work with. I asked for a bit of a extended test drive to get a better feel for the car and he had a route he knew that was perfect. More than the normal 3 rights and you end up back at the dealership. Jason was very patient as I made my decision on which are to buy and was very easy to deal with. At no time did I feel pressured to make a decision and felt like my business was valued. Would definitely recommend this dealership and Jason Haye in particular to anyone looking for VW, Porsche or Audi.
purchased 2015 vw Passat - ed corporate jet mechanic
awesome experience, from the moment you walk in door with Damaris at front desk to Doug in sales. It was a refreshing experience where there was no pressure and they gave me several options and gave me what I required for my trade in vehicle. Greg King the sales manager treated me like a family member, he truly is the nicest sales manager in the whole tri state area. I went to a few different dealerships and was not treated as good as I was here at Jack Daniels Vw.
I will reccomend the dealership and Doug and Greg to anyone looking for A new or used vehicle. I also am very happy with the 2015 Vw Passat, what a awesome machine! the gas mileage and turbo engine power and roomy and comfortable seats make for an outstanding vehicle. I would recommend the passat to anyone.
Best customer service ever! - VW fan
I bought my car at this dealership and I have been bringing it for service ever since. All I can say is, it is a pleasure to come to this place and interact with their staff. Everybody from the sales rep to the service reps (Dominic and Francis) have exceeded my expectations every time. The go above and beyond to make you happy, not to mention that they're knowledgeable and know their business well. The waiting area is awesome too, they have refreshments and snacks, wifi and it's always super clean. I wouldn't go anywhere else.
A fantastic experience from beginning to end. - dlstamen
Dear prospective VW buyers
I am grateful and appreciative the professionalism, acumen and transparency of the entire staff at Reydel. From the onset my sales associate Frank (a real car enthusiast) provided with me with all the information about my vehicle of interest. He was compassionate and thorough in addressing all my concerns of buying a new car. I appreciate the experience and would certainly recommend Reydel to others.
Honest, helpful, and fast - Kremoli
Oscar was a wonderful salesman. He helped guide us through any questions and concerns, while directing us to our specific needs. He was very knowledgeable and sincere and made my leasing experience pleasant.
trustworthy, caring and thorough - tdiloyal
I have been a customer of Trend Motors for almost 30 years. My first VW was a Golf, which I leased from Trend and then purchased at the end of the lease. I kept that car -- and Trend helped keep it running - for about 14 years (225K miles). My next VW was a 2001 Golf TDI, and Trend helped keep that one running till 2012. My next and current VW is a Jetta TDI, and I'm really thrilled with it - Trend is keeping that one running fantastically. As you can see, I keep my VW's for a long time. With the great service Trend provides, I expect to keep my Jetta TDI a long time as well!
Trend's employees take extra care to make sure customers understand everything their vehicle needs - in terms of service, maintenance, and repairs. Their thorough, complete inspection of every aspect of the vehicle - every time I bring your car in - is what's keeping my car safe, efficient, and running smoothly.
My main contact has been Jason Meyer - and I have to say that every question I've asked - dumb or not - has received a clear, honest, respectful answer. John Lindstrom, Manager, also has always followed up and made sure I was entirely satisfied with the service my car has received.
This dealership shows that they will do everything they can to keep customers satisfied! And I'm proof of that!!!
Purchase of New VW Passat and Excellent Service Dept. - jaybee
Excellent selling experience. I had already heard good things about Gensinger and had serviced my daughter's VW New Beetle there previously (very high quality diagnostics and excellent repair job - after 2 tries at another repair shop). Aika was our sales person and she was very helpful. We are considering buying a second car and won't look elsewhere. 2016 VW Passat. Very nice ride and nice looking interior and exterior.
Christian from Burlington Nj VW made my deal happen!!! - Happy 2
I wanted to get out of my Corolla because it was too small for me and my children. I had a lot of left over money in my 6 year loan. Christian worked with me and made it happen!! He was extremely patient and kind and I would highly recommend Burlington Vilkswagon. I ended getting the Toureg which I love!!!!!!
Customer Service totally lacking - 0 Stars - Jacqueline D'Amore
Kept waiting 30 minutes for a scheduled appointment with the GM. Seriously not good customer service to keep an upset customer waiting. Spent another 40 minutes discussing my entire experience of purchasing a vehicle and my dissatisfaction with the treatment I've received.
She promised to phone me following week, no call. I phoned 2 weeks ago, but the GM wasn't in. I let the receptionist know that I was expecting a call the previous week, and wanted Melissa to call me. No call 3 weeks later! (Customer Service 101 basics.... keep your promises to your customers; when you say you'll do something, do it!)
This sub-standard customer service from the GM is just continuing the service I have received to date from the sales team and now the GM herself.
Now it seems, I'll have to take more time out of my schedule to reach out to the owner and schedule an appointment with him. Too bad. This could have been resolved with an acceptable response from the GM in a return phone call she promised to make.
Great customer service - Passat67
This dealer was by far the best around. My salesman was there victor giusfredi. He was extremely knowledgeable about there product line. I would recommend this dealer and salesman to anyone. I will definitely be going back in the near future to purchase another vehicle
Bait & Switch -- Sold vehicle "just" before we arrived. - z0lt3c
The terrible rating of this dealership should have been an immediate red flag, but none the less I made an appointment to view a used vehicle at Openroad VW today. Spoke w/ the salesman at 9am to confirm availability and then again at 11:30am to confirm a 12:30pm appointment. When I got to the dealership, as agreed and confirmed, I was told the vehicle was sold earlier in the day. Of course they offered to show me similar vehicles all $1,000 to $1,500 more then the one which was advertised and discussed via email. Classic bait and switch tactic, advertising one vehicle at excellent pricing only for it be "recently sold" and then trying to substitute a vehicle with much less favorable pricing. A complete waste of my time, unprofessional and downright sleazy. I bought a vehicle from Flemington VW instead. Avoid these guys at all costs.
Got screwed! - Vena
It all seemed great. We bought a used 2008 Jetta. They really pulled some strings to get us in the car. They helped us out with our credit problems. They gave us a 30-day power train warranty, but we turned the $500 additional warranty because we could not afford it. Well, we have had the car 2 months to the day and the last week it has been undriveable because it just died and we had to have it towed. Now we have $500 worth of repairs to pay for that we cannot afford. We called them for help and they sent us to the finance person who pretty much blew us off and sent the call to the service people, who obviously could not do anything without her say so. So thanks for nothing VW of Salem County!
They advertise one price and when you get there, the... - manny1957
They advertise one price and when you get there, the price is higher! The car wouldn't even start!! Waste of time!! Go elsewhere! They don't have financing or accept credit cards either.
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