Great Experience! - Siva
I wanted to acknowledge Benjamin Mandanas regarding my recent purchase of a car. I felt comfortable and relaxed working through the car purchasing process. Overall, a wonderful experience.
service was very good and my wait time was short. - TGreen12
I had a broken key for my Volkswagon cc and asked the service department to order one. The key for my car came in within a couple days. When I brought the car to be serviced the key was programmed within a few minutes and I was out the door. It's alway a pleasure to see Mark Scalera he makes the experience and service very convenient.
Loved it!! - jferree
Roy helped us out a ton! We wanted a certified pre-owned car with as few miles as possible that was still affordable and somewhat stylish. After test-driving a couple cars, we fell in love with one, but were worried about the price. They were able to let us pay very little down and offer us a reasonable monthly payment. Everyone at this dealership is helpful and it seems like they really work to make anyone that comes in feel comfortable. Nobody was pushy and all prices were upfront and honest! I love my new car and would recommend this dealership to anyone, especially if you're looking for a nice used car.
Best experience in a car dealership - Dilip
Bill Taouch is one of the best car salesmen out there. They should find a way to clone and distribute him to other dealerships. That way, all of us can have an uniform experience, but who am I kidding..
Anyway, this dealership is other worldly. We were extremely happy to walk away with a VW Passat. They even went to the trouble of patiently searching for the color we wanted and getting it for us from another dealership.
Would recommend to anyone in a heart beat.
Excellent Dealership Experience - whitenewpassat
This was the best car buying experience. Zak Asad assisted us from the beginning to the final purchase over a time span of about 2 weeks. He was always very helpful, professional, friendly, courteous, and made us feel that he went out of his way for us. Compared with several other car dealerships we visited for a new car purchase, VW Princeton was by far the best, and therefore won us as a new customer. We are extremely happy with the way we were treated and the quality of the service provided so far, and are convinced that we got a very good deal on a very good new car (2016 VW Passat). I highly recommend VW Princeton.
Great experience - Dwebs80
Negotiated the deal over the phone went to the dealership and everything they said they would do they did. My salesman Rick was great the whole experience was completely painless. I would recommend this dealership to anyone looking for a new or used car.
Outstanding Experience! - S.Ferrari
I visited the dealership numerous times, and I was always greeted like it was my first day entering the establishment (very impressive!!!). I had the pleasure of meeting most of the sales and service staff. Customer Service skills ARE at its fullest, from beginning to end. The sales staff's accuracy of details on the vehicles is magnificent . Sales representatives are very knowledgeable on each type of vehicle and know how to match the customers' needs or desires with the vehicle that will fulfill such. Mr. Corin Polanco's vast experience made MY experience a pleasurable, gratifying one. I highly recommend East Coast Auto Mall, not only for their vehicles, but for a reliable, honest and dependable guidance when it comes to purchasing a vehicle. Mr. Polanco extended his services even after the purchase was made and very clearly answered all questions or inquiries that I had. Undoubtedly, I will purchase another vehicle from East Coast Auto Mall. Thanks-a-Million !!!!
Great Experience - Angelica
Everyone at Shrewsbury Volkswagen is so friendly and nice. I was lucky enough to work with Ralph who was a huge help! I would definitely recommend for anyone looking for a new car to go to this location.
Great dealer - Luft39
Just bought my first Audi, i've owned over 45 cars and this is by far the best and easiest transaction i've ever experienced, a big thank you to Cyndy,Michael and Jeff at Cherry Hill Audi
Made everything simple for me! - lporter1
I came in looking to get a used car. Within a few days i drove off in one. Anthony Lane was the person I dealt with. He went above and beyond to help me throughout the process since it was my first time purchasing. I will definitly recommend them to anyone I know.
Michael Ramirez is a pleasure to deal with. - ReoJetta
I visited VW in Linden/Roselle to purchase a used Volkswagon Jetta; Michael Ramirez helped us find the car we were looking for. He was patient, polite, and informative. We knew what we wanted to buy but he made it easier than we imagined. Everyone at VW was professional.
Tonya Mears - Mandy
Tonya was very knowledgeable regarding the vehicles she showed me, She was friendly and helpful and not pushy or aggressive. Tonya was very concerned and sympathetic and went out of her way to help me during a low sugar incident while in the show room. .She made the transition from one vehicle to another very easy and I would advise anyone looking for another auto to see Tonya FIRST..
So happy VW is back in Freehold and it's DCH - Betty bug
I took my car in for my 30000 mile service. It was great as usual. I always deal with Jason Burger. He's always friendly, knowledgeable, and doesn't push my to busy additional things for my car. I'm just so happy It's DCH Volkswagen of Freehold and that Jason is back too.
No hassle, honest, and fast. - Michael Dornan
I originally stopped into my local Volkswagen dealer to check on some lease prices and I left three days later owning the perfect car. Sue DePasque, my sales woman did not treat me like most car dealers/sales agents do. It was a very relaxed experience, she answered all of my question and wasn't pushy at all.
Salesman, Alfredo, won my business back! - Herbie#4
From the personable welcome;through negotiations; to delivery of car - Alfredo was a pleasure to deal with. Attentive and knowledgeable, he even worked with me on his day off! Very pleased with the deal he worked out with the Scott, the manager. This dealership is lucky to have such a great salesperson and because of him an extremely satisfied and happy customer.
Great Sales Dept - Smores897
I stopped in last night after going to another VW dealership in Ramsey. They beat Ramsey deal by $1000 and I received my first 3 oil changes at no charge. It was smooth and no issues or funny business. I met the whole staff and was given a gift by the General Manager on my way out. They do go the extra mile to ensure a customer is happy. If you are looking for a new car go see John Pags aND the crew there
Excellent customer service! - JWH
I had a great experience working with Tito. He provided great customer service and answered all of my questions thoroughly and quickly. I could not have asked for a better experience!
Would definitely buy here again!!! - Debbie
Purchased a car for my daughter here. Have already been looking for about 2 weeks but a typical teen she kept getting more specific in what she wanted. Being under a budget, Darius more than out did himself! Not only did Darius find the exact used car we wanted, but within our budget and certified. Any issues with the car, Rydel had fixed without any problems. Doug, our salesman was polite and came in on his vacation time to finish the deal and Sunny worked his magic for the finance. I could not ask for a better experience!
Advertised price was a mistake - Burnt by vw
I found a listing for a new vehicle called the dealership and was told it was a mistake and they wouldn't honor price after sending me a screen shoot of the listing. Loosing faith in the brand. I have a CC that has a safety recall for several months that they have no solution for. Crazy it's a safety issues as well as a credibility issue. I have had over 40 from the air cooled to the new CC but after this i am done. Once again all about the almighty dollar at all costs including possibly life. Also thanks for nothing vw of America. I contacted you for help and you accomplished less than I did.
trustworthy, caring and thorough - tdiloyal
I have been a customer of Trend Motors for almost 30 years. My first VW was a Golf, which I leased from Trend and then purchased at the end of the lease. I kept that car -- and Trend helped keep it running - for about 14 years (225K miles). My next VW was a 2001 Golf TDI, and Trend helped keep that one running till 2012. My next and current VW is a Jetta TDI, and I'm really thrilled with it - Trend is keeping that one running fantastically. As you can see, I keep my VW's for a long time. With the great service Trend provides, I expect to keep my Jetta TDI a long time as well!
Trend's employees take extra care to make sure customers understand everything their vehicle needs - in terms of service, maintenance, and repairs. Their thorough, complete inspection of every aspect of the vehicle - every time I bring your car in - is what's keeping my car safe, efficient, and running smoothly.
My main contact has been Jason Meyer - and I have to say that every question I've asked - dumb or not - has received a clear, honest, respectful answer. John Lindstrom, Manager, also has always followed up and made sure I was entirely satisfied with the service my car has received.
This dealership shows that they will do everything they can to keep customers satisfied! And I'm proof of that!!!
Fraudulent wheel insurance - Bobgsb
Purchased a used Porsche Panamera from Scott Miller and was sent to the financial department which offered a wheel insurance which I purchased for $1595 from that individual. Two years later I experienced a problem and called the insurance company to file a claim. I was told there was no record of the purchase and there was no policy in effect.
I then called Union VW and was given a run around on the first two calls. Finally I asked for the salesman who sold me the car and he finally returned my call. He informed me he was now the GM and I explained my problem. He told me that they would need to do something. I talked to him again and he said he would have to get back me. I placed three calls to him after that but have gotten no response. I am out the premium and the tire and wheel losses which I have.
I cannot recommend this dealer and its management to anyone and would recommend no one deal with a dealership which performs fraudulent operations.
Awesome - Rodriguez1983
Very nice people especially Meredith she got me the car I wanted never had a sales person so nice she made me feel very comfortable
Purchase of New VW Passat and Excellent Service Dept. - jaybee
Excellent selling experience. I had already heard good things about Gensinger and had serviced my daughter's VW New Beetle there previously (very high quality diagnostics and excellent repair job - after 2 tries at another repair shop). Aika was our sales person and she was very helpful. We are considering buying a second car and won't look elsewhere. 2016 VW Passat. Very nice ride and nice looking interior and exterior.
Great customer service - Passat67
This dealer was by far the best around. My salesman was there victor giusfredi. He was extremely knowledgeable about there product line. I would recommend this dealer and salesman to anyone. I will definitely be going back in the near future to purchase another vehicle
Good dealer - NickPiervicenti10
The salesman helped my brother and mom buy a car. He was helpful and honest. He didn't push my family into buying something that they shouldn't. The prices were fair and the service was great
Bait & Switch -- Sold vehicle "just" before we arrived. - z0lt3c
The terrible rating of this dealership should have been an immediate red flag, but none the less I made an appointment to view a used vehicle at Openroad VW today. Spoke w/ the salesman at 9am to confirm availability and then again at 11:30am to confirm a 12:30pm appointment. When I got to the dealership, as agreed and confirmed, I was told the vehicle was sold earlier in the day. Of course they offered to show me similar vehicles all $1,000 to $1,500 more then the one which was advertised and discussed via email. Classic bait and switch tactic, advertising one vehicle at excellent pricing only for it be "recently sold" and then trying to substitute a vehicle with much less favorable pricing. A complete waste of my time, unprofessional and downright sleazy. I bought a vehicle from Flemington VW instead. Avoid these guys at all costs.
Got screwed! - Vena
It all seemed great. We bought a used 2008 Jetta. They really pulled some strings to get us in the car. They helped us out with our credit problems. They gave us a 30-day power train warranty, but we turned the $500 additional warranty because we could not afford it. Well, we have had the car 2 months to the day and the last week it has been undriveable because it just died and we had to have it towed. Now we have $500 worth of repairs to pay for that we cannot afford. We called them for help and they sent us to the finance person who pretty much blew us off and sent the call to the service people, who obviously could not do anything without her say so. So thanks for nothing VW of Salem County!
They advertise one price and when you get there, the... - manny1957
They advertise one price and when you get there, the price is higher! The car wouldn't even start!! Waste of time!! Go elsewhere! They don't have financing or accept credit cards either.
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