Purchase of a Used Jetta - TrafficEngineer205
The entire experience was so positive. I usually dislike car shopping but in this case I was fortunate to have Robert DeSantis as the sales associate I dealt with. He was professional, polite and well informed. He has a great deal of sales experience and it shows. I felt he was honest and helpful during the course of doing business.
excellent trouble free no stress transaction - John O'Hara
Excellent trouble free, no stress transaction. Very accommodating, brought me the car. Great customer service and follow up. I Would highly recommend them to anyone.
Excellent service department - Retired guy
I have been driving for over 50 years and have had many makes of cars serviced at many dealerships. My recent service at Audi pf Newton, NJ far exceeded my past experiences. Not only did they fix the problem at a reasonable cost but their customer relations and knowledge of the issues were above and beyond any previous experience.
Outstanding service and support and trouble-shooting! - fph3
I highly recommend Audi of Princeton and Larry Colleton of the sales team in particular. Larry fielded my inquiries on a certified used Q3 and worked hard to manage a difficult long distance transaction amid my pending move across the country. Larry and the team were responsive, professional and respectful with every step of the process.
Amazing experience - SStary
Everyone that I dealt with at the dealer was incredibly friendly and helpful. Getting to look at and test drive the vehicle I came to look at was painless and quick. I was able to reach an agreement on price without any issues, and paperwork was started and completed in a timely manner. Morris was a great salesman and very helpful and kind. I was kept up to date with my payment by phone calls. I have no complaint about this dealer or any of the people I worked with there. Highly recommend.
Great team - lonflobber
As a result of VW's diesel scandal, I had some free credit at Crestmont VW. When I turned in my Jetta TDI, I was worried my credit would be wasted - I have no plans to purchase another VW, and had already picked up a new Subaru. On a whim, I asked Keith in the Parts Department if he could order me parts for my Subaru. Even though I won't be a Crestmont customer in any meaningful way, Keith and Bob went above and beyond to get me the Subaru parts I wanted, at a good price. I highly recommend them, and would happily work with them again in the future.
CPO Purchase - Gary
Salesman Ralph was very professional and did excellent job. No pressure from anyone. Very easy transaction when we picked up the car. Very fair price.
Outstanding Experience! - S.Ferrari
I visited the dealership numerous times, and I was always greeted like it was my first day entering the establishment (very impressive!!!). I had the pleasure of meeting most of the sales and service staff. Customer Service skills ARE at its fullest, from beginning to end. The sales staff's accuracy of details on the vehicles is magnificent . Sales representatives are very knowledgeable on each type of vehicle and know how to match the customers' needs or desires with the vehicle that will fulfill such. Mr. Corin Polanco's vast experience made MY experience a pleasurable, gratifying one. I highly recommend East Coast Auto Mall, not only for their vehicles, but for a reliable, honest and dependable guidance when it comes to purchasing a vehicle. Mr. Polanco extended his services even after the purchase was made and very clearly answered all questions or inquiries that I had. Undoubtedly, I will purchase another vehicle from East Coast Auto Mall. Thanks-a-Million !!!!
SIX STAR DEALERSHIP! - Dawn D
I can't thank Michael DeAngelis enough for how he assisted my daughter. Her safety was his top priority. He was friendly, professional, and determined to solve our problem. Just having the convenience of the VW dealer open at that location again was enough to make me happy...the fact that there is a manager there like Mike, makes the customer's experience that much better. I would definitely recommend this dealership!
Wonderful Experience - lisaandrose
My daughter and I had the pleasure of buying her first car at Prestige Volkswagen in Turnersville, NJ. (A beautiful yellow VW Beetle in perfect condition with low mileage!)
Chris Watson did a great job with us. He was kind, very knowledgeable, and very accommodating. We are very happy with the service and support he provided as we went through this process.
Thank you Cindy!! Laura - Laura42
I initially went to Cherry Hill Audi to look at an Audi A4 that I had seen on their website. I had an appointment with salesperson, Cindy Volpe. I had so much fun test driving several cars with Cindy. I decided on a 2017 Q3 and left a deposit. The next day I realized I didn't want to spend that much money on a new car. I called Cindy and she was so understanding. I went back the next week to look at a Volvo XC90 that I saw on their website and which I ultimately purchased. From Cindy, my salesperson, to Jaime, my finance person, and to everyone else that I had met, I can honestly say that this was a great car-buying experience and I would definitely recommend Cherry Hill Audi.
Made the trek from Maine and it was my best decision so far - Pappasgc
I was browsing for a GTI online and decided to make a trip to this dealership, normally I wouldn't leave a review but this place was fantastic!
I got to the dealership in the middle of a blizzard and Dave had the car parked right in front for me already cleaned off. I took it for a test drive and he didn't do the usual sales pitch (which was greatly appreciated). Instantly fell in love with the car, in excellent condition with no strings attached. This much like the rest of the cars on the lot, for a used car it was in showroom condition.
Dave made the purchasing experience extremely pleasant along with the rest of the team. They were able to get the deal done in no time and sent me on my way! I plan on referring anyone who is interested in a VW to this dealership.
Fantastic! - Kristenziz
I had a great experience at VW in Flemington. They worked with my parameters and gave me an outstanding car. I will be back again!
The best of the best when it comes to customer experience! - Malellarij1
I have leased and serviced three cars from this dealership, a CC, a Jetta and a Tiguan. Every time I have to visit for anything big or small, I get the best service. Kind, respectful, understanding and professional. The entire team is great, my most recent fantastic experience came from Dennis!
Highly recommend you give them a chance, I know I will not be visiting another dealership or service center anytime soon!
Great car. Great deal - Garyc
Was interested in hero grand Cherokee. Salesman joey q very knowledgeable re product vehicle features. Manager smile gave me very competitive deal. Excellent experience.
Would recommend this dealership.
The best car buying experience I've ever had - Rondavis007
Ryan Lindsey is the best car salesman out there. I couldn't have asked for anyone better! Thanks again Ryan will see you for my next car.
Best deal on a new VW! - skulcr
I was very happy with my sales experience.
Dealing with Nick was like dealing with an old friend.
Was a great experience to say the least.
I am happy with my bew car.
Amazingly Honest and Easy - TomW
Reydel VW was up front and no bsloney from the get go. We settled on a price through emails and that was the price i paid.
Steve and Mike were amazing and made the whole process as smooth as could be. Thanks guys!
Used car purchase - Bobby2011
I recently ordered and received an LExus LX 570. The sales person was very helpful in my questions and concerns. The vehicle depicted online was just as it appeared upon arrival-beautiful. The transaction in terms of paperwork was also very efficient and dependable. Lastly, when I learned that a spare key was misplaced/list in transit, the dealer purchased another one at their expense without delay or any issues. I also received a new set of car mats. I was skeptical about ordering online and receiving any representations by the Paul Miller personnel . However, I was more than pleased with the ENTIRE purchase process. The dealer exemplifies professionalism from the sales team to the Sales Manager.
Great service department - Uncheellkg
After buying my car certified pre owned from another dealer, it was discovered that there were previous issues with my vehicle. Jim went way above and beyond the call of duty to make sure my car was fixed properly and for good. I definitely recommend Burlington VW for your service needs.
Outstanding buying experience - exSTIowner
Having decided on a VW R based on car mag reviews and pricing on the VW web site and edmunds.com I visited an out of state dealer I had dealt with previously. After a half hour wait I was given a low ball offer on my trade and list price on an R that they said that they could get from another dealer in a few weeks. So I went to Trend. They had the R equipped as I wanted and more wrapped in tape and paper. After a brief negotiation they gave me a fair price for my trade and a good deal on the R. I look forward to using their service department.
Pleasant, low key experience - Carcaptain
My husband and I recently purchased a used vehicle from this dealership. Our experience there was relaxed and low key, with no pressure and even a few laughs! Nate and Juan were very nice, down to earth, and made the process easy, as did the finance rep. (The only area that could use improvement is in the detailing of the car... There was some trash left inside the vehicle... Detail crew needs to be sharper!)
The owner Kenneth Gessinger I reported to corporate today! - VW
I purchased vw license plate covers. They didn't have the correct hardware to attach. They left my license plate hanging loose. I explained this to owner ken gessinger. I told him I was going to write a letter to Vw. Ken must have been having a bad day and across the floor in front of customers and employees told me to blow it out my xxx. I reported him to corporate and will tell everyone I know on Facebook or otherwise never to use this dealership!
Dishonest & Apathetic Dealership - Nicholas Rodriguez
This dealership is dishonest, will say anything to get you into a deal, make promises they can't keep, and does not value customer loyalty. When approached with dissatisfied customers, sales manager will like about the availability of general managers and owners. Management claims ignorance and backs the dishonesty of their salesmen while claiming they can do nothing to help. My wife and I currently lease one of the TDI Jetta models that Volkswagen corporate was court ordered to buy back or fix free of charge due to lying about its emissions. We know we had the option to either terminate our lease early or have Volkswagen fix the car, however we had heard that the option to keep the car may longer be an option, so we went to the dealership to find out if that were true. Upon arriving, Tony met us as we stepped out of our car and I explained to him why we were there. When I asked him if I was able to keep my car, he told me that I wasn't going to be allowed to keep it. Since I liked the Jetta, I decided that I would stay loyal to Volkswagen and lease a brand new Jetta. During negotiations, I mentioned that because we planned on keeping the TDI Jetta, we had put a bunch of miles on the car expecting to purchase it at the end of our lease term. Now that we couldn't keep the car, I asked if we would be responsible for the over mileage, to which Tony say yes, but that the settlement amount that we would receive would more than cover that cost. We told Tony that we didn't think that we should be responsible at all for paying over mileage since the only reason we were returning the car was because we would eventually be forced to. He then told us that we'd have to discuss this when we made an appointment to see a Volkswagen representative designated for the buybacks for the diesel engine cars. Again, he assured us that the settlement money we would receive would more than cover the cost of over mileage. When it came down to make the deal, I made sure to ask Tony if by signing on a new lease, it would mean that I would no longer have to make payments on my old lease, he looked me straight in the eye and told me no. He told me that because the cover is with them on their lot, we won't have to make any more payments on the car. After finalizing the deal, Tony told us to make sure we went home and completed the claims form to terminate our lease early and schedule an appointment to see the Volkswagen representative. We went home, got online, and completed the forms as instructed. After waiting two days for the claim to process, we received an email from Volkswagen stating our two options and to return the signed documents via upload, mail, or fax. This is when the first red flag appeared. Tony had told me that I didn't have the option to keep he car, however the legal document I received from Volkswagen was stating that I could have selected the option for Volkswagen to fix the car. Secondly, the amount of payout I would receive for the settlement wasn't enough to cover the over mileage on the car, which once again, Tony had told us that it would. I then called the VW Court Settlement number listed on the legal documents and spoke to a customer service representative. She told me that not only would I be responsible for the over mileage on the car, but that I would also have to continue to make payments on my TDI Jetta up until our scheduled appointment date and possible up to 15 days afterward. So that now brings the total blatant lies told to us by our salesman Tony, up to three. After I got off the phone with the representative, I called Tony immediately and asked him once again if I would be responsible for making any more payments on the TDI Jetta. He once again told me that I shouldn't have to make those payments, but he needed to check with someone to make sure. Of course, now that I've already signed a deal for a new lease, now he wants to double check and make sure of the promise he already made. Ridiculous! He then told me that the person he would ask had already gone home and that he'd have to call me back tomorrow. You can already see where this is going, can't you? Tony never called me back, so my wife and I went back to the dealership a day later and asked to speak with their general manager. He wasn't in the office that day, but we were told he would definitely be there on Saturday from 9am-6pm. My wife and I once again made the trip to the dealership and upon arriving, we asked to speak with the general manager. First we were asked if we had an appointment with him and when we said no, they asked us our names and why we were there. We explained our situation to a sales manager, Dimitrios, who explained to us that because it wasn't written in our deal, that they were not responsible for making payments on our car and that the cost of over mileage was something they knew nothing about and couldn't help us with. We once again asked to speak to the general manager and were told that he wasn't there yet again. This is after we were assured the previous day that he would be there all day. We then asked to speak with the owner who, through the sales manager Dimitrios, told us to make an appointment to see him on Tuesday, as they were too busy because of their President's Day Sale. My wife and I weren't looking for anything extra. We were just trying to get what was promised to us by our salesman Tony. We don't believe it is right for us to have to 1) continue to make car payments on our old Jetta after we were told me wouldn't have to, and 2) pay any penalties for over mileage after we were told that our settlement would more than cover the costs. Every step of the transaction we were misled in order to get us to sign a new lease deal. Listen, I like the Jetta model. That's why even after the huge scandal Volkswagen is dealing with, we decided to stay loyal. How did they thank us for that loyalty? By lying to us and misleading us into leasing a new car. I don't believe that is right and don't believe they should get away with something like this. If you're planning to buy a car from this dealership, I suggest you stay away. As for Volkswagen as a whole, I can no longer stay loyal and support a company that cares so little for their customer satisfaction.
where is my windshield wiper blade? - leetony10
All service seemed to be good until I drove off... and I notice I only have the driver's side blade on...
I called the service and they transferred me to the service manager...
all he had to say was that I did not have the blade when i drop off the car...
it was raining when i dropped it off... and all wipers were fine...
only when the car was in service the passanger side blade was missing...
service manager blamed me for bringing the car without the blade...
when i kept explaing this service manager sarcastically says that then his guys were wrong...
since i DO have $44 bucks to spend on blades, i did not want to keep on fighting this guy...
good luck THREE COUNTY...
PS: everybody else at the dealership were good... shuttle driver, casheir, etc
Amazing service - Jakearms83
I visited Open Road VW of Bridgewater this past Saturday strictly just to test drive the 2017 GTI but after meeting Marcus I was blown away by his enthusiasm and overall knowledge of the vehicle . The Managers and Marcus made sure I got a great deal and instead of just test driving I decided to go ahead and purchase the car. I must say the transaction and process was flawless , I'm so happy with the car and the way my family and I were treated . These guys are professional and I truly feel like I got first class treatment . Thanks again Marcus , Anthony and Jon for helping us out ......
They advertise one price and when you get there, the... - manny1957
They advertise one price and when you get there, the price is higher! The car wouldn't even start!! Waste of time!! Go elsewhere! They don't have financing or accept credit cards either.
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