65 New York Toyota Dealers

Service has always been very good. - Jim_diller

Service has always been very good.I have been quite satisfied with the service and courtesy.

Great people and their work is top notch, I really - dmartin4

Great people and their work is top notch, I really appreciate and enjoy going there getting my truck worked on.

I have had excellent service since 2009. - ljanderson65

I have had excellent service since 2009. Very professional and experienced. The staff meets you and assists you in a very thoughtful manner. The waiting room is well equipped and comfortable. I’m grateful I can have trust in what I’m told.

Love Glory and Chris - They provided us with an - Subdrawattie Sahadeo

Love Glory and Chris - They provided us with an outstanding service. Thank you cityworld Toyota for my new car.

Mike was very helpful in getting me a new car . - cherylprest249

Mike was very helpful in getting me a new car .was a very nice experience at the car dealership.was a very smooth process.I would advice people to go get there help

I bought a brand new Toyota Tacoma pick up my fourth one - susan.brisbois

I bought a brand new Toyota Tacoma pick up my fourth one many issues. Safety issues had corporate come in. They no longer stand behind their product. The service manager Eric told me never to come back and buy another vehicle there he didn't like me complaining and bringing the vehicle back for so many issues. I should just spend $57,000 on the truck and whatever it is it is I think not.

Tim and Teag we the best. - Wwwmollywww

Tim and Teag we the best. Highly recommend for all your automotive needs.thabk you

Relaxed atmosphere, not pushy, and very easy to talk - DKDAN333

Relaxed atmosphere, not pushy, and very easy to talk to,probably the best car buying experience I've had

I dropped off my car with Toyota of Manhattan on August - Shellybean

I dropped off my car with Toyota of Manhattan on August 20 after my catalytic converter was stolen. They told me it wouldn’t be ready until mid-September, which already felt like an unusually long time for repairs. Then I checked my E-ZPass account and found two congestion tolls charged while my car was supposedly sitting in their service center waiting for a new catalytic converter and not road-ready. Under Richie Torrez’s watch, my car was taken from the shop and driven through NYC congestion zones on August 28 and September 2 a total of about 24 blocks each time, assuming they only stopped at the toll line. Richie later tried to claim it was a “test drive,” to a Toyota cooperate rep, but that doesn’t make sense when the car didn’t even have a catalytic converter installed yet. Sounds more like unauthorized use than a test drive. E-ZPass confirmed the tolls including photos of a man in uniform with a name tag driving my car. When I reached out, I got voicemail boxes, excuses, and zero accountability. Even after admitting my car was driven, they positioned to refuse to refund the tolls. In New York, unauthorized use of a motor vehicle is a misdemeanor. So if you leave your car here, know that someone might take it for a personal joyride through Manhattan. You’ll get excuses, not help. Service your car here at your own risk.

Had a very good experience selling my husband’s truck - stjeja

Had a very good experience selling my husband’s truck with Gwen’s assistance. It took a bit of work but Gwen was very patient, pleasant, and helpful. Thank you Gwen! Cindy

My experience at this dealership was amazing ! - Savannah

My experience at this dealership was amazing ! My Husband & I walked in and everybody was warm and inviting!! I was greeted at the front desk by a young lady and she directed me to an available sales rep and I met Arvind! He was so attentive and personal ! He pointed us in the right direction! We are now working with Arvind on a preorder Escalade !

Dan Miller did an excellent job. - gscott50

Dan Miller did an excellent job. He worked hard to find us a vehicle that fit our requests and spent a great deal of time explaining all of the features in the car. He was always ready to do whatever was necessary to make us satisfied. This was our second time working with him and we will definitely be back again.

Today I walked into Plaza Toyota just to look around but - R E

Today I walked into Plaza Toyota just to look around but ended up leaving very pleased with a RAV 4 XSE Hybrid SUV. I was assisted by an extremely patient, knowledgeable and courteous Sales and Leasing Consultant named Hazem. He did an amazing job and I recommend him highly to anyone looking to buy a vehicle.

Smooth, fast, truthful, no xx,Trudi answered all my - Alex ssilva

Smooth, fast, truthful, no xx,Trudi answered all my questions online, went to the dealer and in less than 2 hours later drove out with my brand new Tundra trd pro, Tim was great with all the paperwork. Thank you everyone involved on this transaction.

This is the second time I have had a situation with the - tradesman77

This is the second time I have had a situation with the Service Dept here and there won't be a third. I Scheduled an appointment for 3pm and my wife arrived a half hour early, then service person tells her that they can't look at the problem with my 4 runner because they are back log. She took time off from work to make the scheduled appt and drove 45 mins from home for nothing. Again, we tried to give Fox our Business because it is closer to home. we will go back making the 90 min drive to Hoselton Toyota in East Rochester where we should of Stayed - GOOD RIDDENS -

Twice now we have made an appointment to have our car - rowbert22000

Twice now we have made an appointment to have our car looked at for some kind of noise in the front end and both times we have been told upon arrival. Ohh this is a scheduled drop off. NO, IT IS NOT and nowhere does it day drop-off in the scheduling of this. We live over an hour away and only have one car. Even after being told this ridiculousness we asked if they could at least run tge diagnostics on the car so that we could make a better plan to bring it back for the repairs (which are covered and why they are screwing us around) but they couldn't take 10 minutes to help us. When asked about using a rental car we were then told no, we only do that for long term repairs. Well maybe you should've taken a look at it!! Very unprofessional and thier customer service sucks!!

Bought a 2024 Toyota Camry SE from Wyatt in January great - Randy R.

Bought a 2024 Toyota Camry SE from Wyatt in January great guy and gave me a great deal and very fair with my trade-in

I've been going to this dealership for 10 years now but - Tjmccall9871

I've been going to this dealership for 10 years now but I'll Never go back again. My last 3 experiences with the service advisors have completely changed my opinion from being honest and upright too deceitful and dishonest. They've completely lost my trust.

I purchased a car from Riverhead Toyota very recently, my... - gajh2014

I purchased a car from Riverhead Toyota very recently, my salesman was Ali Shah. Ali was very, very helpful in my decision to purchase a Rav4 vehicle that was for sale at Riverhead Toyota dealership. The first thing was the dealer location was approximately 2 hours driving distance from where I live. I asked Ali if he could send me a phone recording of the car and he did. I explained that the distance was a barrier to the sale because if I didn't like the car or something went awry with my trade-in purchase, I could have taken a rather long trip for nothing. Ali obliged to drive the car to me. After seeing the car on video and reading the Carfax report everything looked great. I also provide photos of my trade-in vehicle and it was also in pristine condition. Ali dropped the vehicle off to me, we did the paperwork and exchanged keys and I have to tell you I got the car of my dreams only because of Ali. Thank you, Ali. I will always remember your professionalism and dedication to your trade. You deserve awards in your field, in my humble opinion. Gerard H.

Great place to take your Toyota. - Marci R

Great place to take your Toyota. They were able to fully fix my car issues, despite some complications along the way. Justin (the Service Manager) was great to work with and I would highly recommend them to other Toyota owners.

I found a new grand highlander from them, I called them - w grove

I found a new grand highlander from them, I called them and asked if they would sell out of state. They said yes. They sent me an email with detailed pricing. I asked to put a deposit on the vehicle, which they said they can’t do until it is in freight mode. I said Ok, call me asap and I will put it down immediately. They just called me and told me that the vehicle had been sold to someone locally because those people are allowed to put down a deposit. I specifically asked them if they would sell this vehicle to someone out of state. Don’t appreciate being lied to by Kimberly Taylor and the sales managers at Williams Toyota of Binghamton.

2017 Toyota Tacoma - Phil

Great Service, they tried to talk me into buying the Tacoma. Explained everything out fine and made me feel right at home. Great vehicle and great price,

Today, Thursday November 13 @ 10 am. - Lycy

Today, Thursday November 13 @ 10 am. I took my Toyota Prius in for a diagnostic test because my check engine light had been on for some time. Just to check ✔️ that! My car was there until 6pm! I was highly upset 😡 because I wasn't told they only had 1 freaking mechanic working on cars. To make a long story short, supposedly my car wasn't touched. Which I find 🤔 to be xx. Why? Because when I brought my car in it had no other problems. When driving it home, I heard loud rattling noises. My car was shaking 🫨 badly and passenger windows 🪟 were hard to put down. xxx This is so unacceptable to me and I want them to fix the freaking problem they had to create. My husband is highly upset 😡 and wants me to sue them. They did make me another appointment for tomorrow 😩 I will first go to another reliable mechanic and if they find Toyota at fault. God help 🙏 them. I'm grateful I had the sense to record everything before I took my vehicle there.

Tom Sedor was 100% from the very start! - crog2013

Tom Sedor was 100% from the very start! Tom educated me about the car and made me feel so informed of my purchase! Tom is the best!!!

I brought my 2007 Prius for a routine brake actuator - Michael

I brought my 2007 Prius for a routine brake actuator replacement. On the day of my appointment I show up to their service department. They tell me they don't show an appointment for me. I then show them their business card with the appointment date and time written by them. They then take my car in. A week later I get my car back. After paying $3000 plus for parts and labor they pull my car out. I immediately see the warning light illuminating on the dashboard indicating a problem with my hybrid battery system. I inquire the service manager about the warning light. He tells me that due to the age of my car, the hybrid battery failed and that I would need to pay to have it fixed. I never had an issue with my hybrid system so I'm very skeptical about the manager explanation. I tried getting an answer from Toyota corporate and their customer service, but nobody can explain why I wasn't told about my battery problem before they started working on the brake actuator. I would had never authorized their service department to continue working on my brakes if they would had told me that I had a major issue with the hybrid battery.

Undisclosed Hidden Fees were to be added at checkin. - No more Toyota’s for us

Undisclosed Hidden Fees were to be added at checkin. But asked for a cost estimate before service was even scheduled.

They told me about a car I was interested in and 29... - lancefreudiger

They told me about a car I was interested in and 29 minutes I called back to discover it was “sold”. They told me about another car. When I checked online I found that it had the same VIN and mileage as the first car. When I called to question this he hung up. I would say it’s a case of bait and switch.

I purchased a 2023 Toyota Prius Prime XSE in November - rakornbl

I purchased a 2023 Toyota Prius Prime XSE in November 2023. The dealership failed to notify me that there were no snow tires available for this car when I purchased it, and I live in Syracuse, NY, which has one of the snowiest winters in the northeast. I have owned Prius's since 2006 and learned that snow tires were essential for navigating Central New York roads in the winter. I researched and discovered that I could create a snow tire that fit the car by combining a certain size tire and hub. I got the dealer's parts department to order the tires and hubs I selected and they ordered the wrong hub and had to reorder it. They finally got the order right and installed the snow tires. After the tires were installed, the TPMS low pressure indicator lit up. I brought the car back to the dealer and they told me that they failed to order the correct TPMS sensors for the snow tires, and had to order the correct ones. In all, I made 3 extra trips to the dealer to get snow tires put on my new car, but my main complaint is that the car was sold to me without telling me that there was a problem with snow tire availability. In addition, the cost for the custom-made snow tires was substantially more than if I had snow tires already available for the car.

Met with Kattlyn H to look into purchasing a new vehicle. - lwalsh

Met with Kattlyn H to look into purchasing a new vehicle. I am just looking and comparing at this time, and I was so glad tis woman knew what she was talking about. Seems so experienced and friendly. Hope to come back and make a purchase in the near future.

I went in to fix my radio and back up camera. - dd

I went in to fix my radio and back up camera. after 3 hours of 150 and hour they decide to tell me it wasn't covered under my warranty. I proceeded to get my truck fixed. when I got back in my truck to leave, the mechanic who fixed my truck had literally threw my personal items all over my truck. back seat, front seat, floor. my glasses were just thrown. I had mud all over my seat. no apologies, just was. I have never had a mechanic take such little care with a vehicle. I personally will never go back or reccomend anyone does.