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Keith Hawthorne Hyundai of Charlotte - Charlotte, NC

On 9/30/2009 8:37:37 PM queencity77 wrote:
CAR SOLD RIGHT OUT FROM UNDER ME!

I began my search for a used vehicle on Sunday, 9/27/09. I found a 2001 Acura TL that I really liked so I decided to test drive it. I absolutely loved the car but found the price to be a bit too high. The sales associate, Fauzi Bahasuan and GM, Mark Smith, negotiated the price with me. I explained to them I would think it over and be back in touch with them. My reason for not purchasing the vehicle that day is because I wanted to do my homework on the vehicle to make sure I was getting more vehicle for the money, it had a clean title, and there were no hidden surprises I needed to be aware of.

On Tuesday, 9/29, I received two phone calls stating the Acura TL was still there and they would like to have my business and the price had been lowered to my price range.

On Wednesday, 9/30, I called Keith Hawthorne Hyundai and informed them I was interested in this Acura TL and I would like to do business with them. The first phone call I received was from Napoleon Bonaparte shortly after 12:00pm explaining that he needed my insurance information. I sent that over to him so he could get the paperwork drawn up. I was at work on Wednesday, 9/30 and I explained to him that I would be able to work through my lunch break so I could leave work at 5:00pm (as opposed to my normal leaving time at 6:00pm), sign the necessary paperwork, and bring him the down payment. I already had the downpayment in the form of a certified check and I would be ready to pick up my car later in the afternoon. I was assured that this vehicle would not be shown to any other customers as I had every intent on purchasing this vehicle.

Later that afternoon at 3:18pm, I receive a phone call from Fauzi Bahasuan, the original sales associate that helped me on Sunday, 9/27. I confirmed with Fauzi that I would be leaving at 5:00pm with a certified check in hand for the down payment for the 2001 Acura TL and would be arriving by no later than 6:00pm. According to Fauzi, my paperwork had already been drawn up and all I had to do was arrive with the check and sign and the car was mine. I was not told of any pending issues nor was I asked to leave a deposit to hold this car until I arrived. If I had been asked to leave a deposit to hold this car, I would have been happy to do that as I was financially prepared to do so. I was told that would be okay and he would expect to see me later in the afternoon.

5 minutes before reaching the dealership at 5:39pm, I received a phone call from Fauzi Bahasuan informing me that another salesperson (did not mention who) sold the Acura TL to another customer and did I wish to purchase another vehicle. I was appalled and insulted by the suggestion. Not to mention, I was in a state of shock the vehicle had been sold when I had been assured it would not be shown to any other customers as everyone at Keith Hawthorne knew I would be arriving to pick up this car. Fauzi informed me that because I did not leave a deposit on the car, it was up for grabs by anyone. I then informed him that he, nor anyone else from Keith Hawthorne, asked me to leave a deposit on the car. If they had, I would have been glad to do so as I spent a lot of my personal and business time on this specific car.
There was no apology on anyone's part at Keith Hawthorne and I was basically made out to look like the bad guy.

I am absolutely repulsed by the unprofessionalism I have witnessed today from Keith Hawthorne Hyundai. I was extremely excited about purchasing this Acura TL today, only to have it sold out from under me. This leaves a very bitter taste in my mouth regarding Keith Hawthorne's bad business tactics. I hope no one else ever has to suffer what I went through today from this dealership.

I would not recommend Keith Hawthorne Hyundai to anyone. I have made all of my friends and business associates in the automotive industry aware of my situation. Some of which are the very ones that recommended Keith Hawthorne Hyundai to me in the first place. Not to worry...they will not be making that mistake again. All I have to say is shame on Keith Hawthorne Hyundai because they just lost a great customer that would have referred a lot of business to them. However, as the saying goes, "what goes around comes around!"

Keith Hawthorne Hyundai of Charlotte - Charlotte, NC

On 9/29/2009 12:30:01 AM MichelleL wrote:
Trying to get in on the Cash for Clunkers deal, my husband called Keith Hawthorne Hyundai and asked if they had any 2009 Sonatas. He was told by the sales manager, Tiffany, that there were several to choose from and that yes, they were still doing the Cash for Clunkers deals. Tiffany was told we would be driving from Aiken, SC - a good 3 hours away. She encouraged us to come see the cars. So, I got off of work early so we both could go right away. When we arrived, there were no 2009's in sight. We went into the show room to ask for Tiffany, and were told to wait. After about 15 minutes of waiting with no help, we spoke to the nearest free salesman asking him just to point us in the direction of the 2009's. He went in the back, and came out with Tiffany, who told us that she was on a call, and another sales manager would be helping us. In a few minutes, the other manager (Mark?) came out and informed us that they were no longer doing the Cash for Clunkers, and that he didn't know who had told us they were - even though we very said very loudly, several times, that we had spoken to Tiffany. We told him we had come all the way from Aiken on her advice, and he had no apologies to make. Only some grumbling about how they weren't getting paid for their Clunkers deals. This was the worst experience I have ever had with a dealership - bald faced lies & no apologies at all. I'm glad we didn't buy anything from them - I can't imagine what their service is like after the sale. Stay away from this dealership - slimy dealings! All the positive reviews sound like they were written by "Mon".