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Ron Marhofer Auto Family - Cuyahoga Falls, OH

On 5/9/2006 11:58:16 AM MNeubauer wrote:
Our company had leased 3 Lincoln Navigators in a row (each for three years). The last car had several service issues (faulty electronics, water leakage, oil leakage, popping noise from the muffler/catalysator etc.) that never got fixed satisfactory.
At the end of the lease (with around 40,000 miles) the tires were worn out.
Nobody from the dealership contacted us before the lease ran out whether we wanted to get another Lincoln (this would have been no. 4). Even when we called the dealership a couple of weeks before the lease expired what we needed to prepare, nobody asked whether we needed a new car.
The day we dropped off the car, we were asked "Do you need a new car?" Obviously, for a company car, we had to make a decision earlier. In fact, we had just signed a couple of days ago a lease for a 2007 GMC Yukon Denali XL. Reason being, that we had been dissatisfied with the service over the last couple of years and no contact nor incentive from the sales department to offer us a new Lincoln.
The dealership claims that their sales people don't work on commission basis. This seems to be true as they certainly seem to not care at all.
Even if you have to pay a bit more, I would recommend another dealer if you are looking to buy a Lincoln or Mercury vehicle.

Ganley Lincoln-Mercury - Cleveland, OH

On 11/30/2004 8:17:25 PM angeno wrote:
Absolutely the worst pack of incompetent, bad-attitude car weasels it has ever been my misfortune to encounter. I contacted this dealership with the intention of buying a late model $10K Lincoln vehicle. I was already sold on the car being offered and would probably have been this dealership's easiest customer "if" somone had simply bothered to "take my order", no salesmanship required. In fact, I intended to pay very close to full price, if not the actual asking price itself. For all concerned this whole thing should have been really easy. I wasn't looking to haggle. I didn't need to seek financing. I had no car to trade in. I just wanted to buy this Lincoln Mark VIII. In fact, given the circumstances, I naively expected that the whole thing should have been a fairly straightforward affair. Unfortunately, no such luck. I have never tried so hard to buy a car for cash money and met such incomprehensible resistence from those whose purported reason for being in the loop is to facilitate the sale of the car. Rather than go through the simple steps necessary to consummate the transaction these schmucks acted like they were doing me a favor simply by deigning to speak with me. I guess I should have gotten a clue when during my first phone call the salesman apparently reached the limit of his shockingly short attention span and hung up the phone on me. Actually, I asked literally no more than two or three questions of this drone and occupied not much more than five minutes of his time before he decided, unilaterally, that the phone call was at an end. Perhaps when I asked him if the dealership was firm at its asking price I touched a nerve because it was at this point in the conversation that he abruptly cut me short and hung up the phone on me. (!!!) Stupidly, I called back assuming I had just caught someone on a particularly bad day. Again, no such luck. Shuffled from one surly imbecile to the next I finally ended up speaking with the general manager, Ron Jr., who seemed mysteriously unperturbed to learn that no one on his staff was the least bit interested in selling me a car for full asking price. I was puzzled by his nonchallance but at least expected that the general sales manager of Ganley Lincoln Mercury would be able to handle this seemingly simple transaction. But once again, no such luck. Maddeningly, instead of consummating the deal and taking my money this genius put me off by promising to look into the matter and to call me back the next morning. Of course, in what was becoming an ongoing theme for Ganley Lincoln Mercury he utterly failed to keep his word. Finally, after a solid two days of being ignored, abused and treated like an annoyance rather than a customer I grew weary of trying to throw money at these idiots. Based on my experience, they obviously have far more important things to tend to rather than sell a car to a cash paying customer. God only knows what that might be. My advice. Unless you like banging your head against the wall, avoid Ganley Lincoln Mercury like the plague.