basically drove an hour on my only off day, to have - SALES
basically drove an hour on my only off day, to have mediocre lunch at this dealership. Countless times and to multiple individuals that I came in contact with I informed that this is my only day off, I would like to start the process and at least know if there is an approval on the table before making such a journey. I was passed from sales person to internet manager, and was guaranteed approval. Discussed down payment, and given a rate though not exact an estimate of my note. I was assured and reassured that I was simply coming in to test drive and then speak with finance to finalize numbers. That couldn’t have been more inaccurate.
My appointment was set for 1:30pm, at 1:33 I was looking for parking but being called to confirm if I was still coming in. But it was not disclosed that the vehicle that I was coming in for. Was sold that morning.
I was told because I was on such a crunch for time to send all paperwork over, which I did beforehand. Inaccuracy.
I was informed the cars that potentially I was interested would be pulled around. Inaccuracy.
Optimistic, I thought that things happen it could have just been a busy morning.
The lobby was ghetto, the receptionist was cursing on her personal phone.
Other customers cursing at salespeople for being rude . Meanwhile there’s a kitchen in the middle of the showroom floor . After the test drive of a vehicle that I ended up liking, that was in the same range of the vehicle, and had recently been reduced , I sat and waited.
I have about a 2 hour window and ran through that rather quickly before having to let them know I’d have to come back .
About 15 mins into my drive back into town, I get a text message telling me that I was approved for a vehicle I never saw, showed interest in, or was even made aware. So how did they approve me for that?
The entire time I was looking at at midsized SUVS. The car that they came back with an approval for was a 2door Dodge challenger. My next options were a Nissan Kicks and Chevrolet Trax. The car originally that I stopped in for was a Ford Mustang Mach E, then a Mercedes GL. Understandably sometimes people have different credit restrictions or capabilities. But if I’ve given you authorization to run my credit before I get there to avoid then why not take if to avoid upsetting a customer. But the thought of getting a customer in, and then bullying them into a vehicle with the promise of upgrading in a few months when realistically that’s never done. Its dishonest and frustrating because they harass you to get in when in that time they could have been verifying if the promises made were even doable or if the car was even available
Then on top of that I was asked to come up with 2.5 times more of a down payment than I originally came into the dealership to spend. I informed them if they could work with me and defer the down payment 2 weeks then sure.
They immediately came back with no.
And asked for a cosignor , while blaming everything on the banks.
I’ve not been in contact with the banks, I’ve been speaking with your personnel as the liaison. The POC and liaison was in charge of providing true and accurate information and they were unsuccessful in doing so resulting in an awful experience and someone who will always tell others of this story so that others won’t have their time wasted. In this age and the economy that we’re currently in, consumers should be given more respect for their time, especially when it’s disclosed on multiple occasions where they stand.
All of these questions were asked and would have saved me time and copious amounts of frustration . The internet Director , Edwin (sales rep) were amazing at following up and confirming that my time would be wasted. They completely dropped the ball when it came to setting realistic expectations, underpromising and overdelivering, proactively listening to customer concerns, and accountability. Don’t waste your time, unless you just want to go have a torta in an uncomfortable environment
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