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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,360 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,360 reviews
May 27, 2020
Great service, great car, I couldn't be happier. Mercedes Benz of Hagerstown exceeded my expectations by giving me lots of information about the car I was interested in. The price was right, and the Mercedes Benz of Hagerstown exceeded my expectations by giving me lots of information about the car I was interested in. The price was right, and the service was top notch. I will be back to see them. More
by harryreese3
Helpful May 27, 2020
Awesome C 63 My experience at Hagerstown Mercedes-Benz was excellent. I have never bought a new car for myself and I was quite nervous. Barry at the dealership w My experience at Hagerstown Mercedes-Benz was excellent. I have never bought a new car for myself and I was quite nervous. Barry at the dealership was calm and collected and answered all of my questions and was available for me whenever I called. Everyone there was polite and very helpful. I would recommend Hagerstown Mercedes-Benz as a dealership and Barry in particular as a sales representative. Lovin' my new Benz More
by drbuzz0
Employees Worked With
May 25, 2020
Service was spectacular!!Responsiveness to my needs and Service was spectacular!! Responsiveness to my needs and concerns Quick preparation of documents Thorough explanations of all documentation Fri Service was spectacular!! Responsiveness to my needs and concerns Quick preparation of documents Thorough explanations of all documentation Friendly, courteous service!! Extremely happy with the transaction and would highly recommend dealership ! More
by ckmayrn66
May 23, 2020
This is our second purchase from Mercedes Benz of Hagerstown and our first time with Rob. The quality and customer service is top notch. Rob answered all of our questions and his knowledge of the veh Hagerstown and our first time with Rob. The quality and customer service is top notch. Rob answered all of our questions and his knowledge of the vehicle is impressive. We DEFINITELY recommend buying your next car from there. More
by chookie.k
Employees Worked With
May 22, 2020
Excellent customer service. Kyle was very nice and patient to us. Everything went quickly and smoothly. Great location. I will surely recommend him and Mercedes Benz of Hagerstown. patient to us. Everything went quickly and smoothly. Great location. I will surely recommend him and Mercedes Benz of Hagerstown. More
by adwoah2001
May 21, 2020
Outstanding and Efficient Buying Experience!! I was getting the "run a round" with my NJ Mercedes Dealer....so I went on the internet on a Wednesday and found the identical vehicle at MB-Hagersto I was getting the "run a round" with my NJ Mercedes Dealer....so I went on the internet on a Wednesday and found the identical vehicle at MB-Hagerstown. I completed the online info and received a text, email and phone call from Barry London within minutes. I told Barry what I was looking for in my trade-in and what I was willing to pay for the new AMB GLE 43 Coupe. 3 or 4 emails back and forth and the deal was sealed. I met Barry halfway on Friday in Pennsylvania and he spend over an hour going over the new features of my new MB! I will definitely buy my next MB from Barry, who is NOT the average salesman. He knew more about my 2018 BMW X4 that I traded in than I did!!! The service, honesty and communication was OUTSTANDING! My wife loves her new AMG GLE 43 Coupe! Barry is THE man!!! More
by Safety Bob
Employees Worked With
May 16, 2020
The service I received was outstanding. This dealership is above any I experienced. I love the SUV. Thanks Barry and Mercedes-Benz of Hagerstown team is above any I experienced. I love the SUV. Thanks Barry and Mercedes-Benz of Hagerstown team More
by mauricekw
May 13, 2020
Barry is awesome! He deserves a raise! He was patient in helping find the vehicle I really wanted and within my budget. God bless Barry! helping find the vehicle I really wanted and within my budget. God bless Barry! More
by albenizcareagency
Employees Worked With
May 08, 2020
This was certainly one of the easiest vehicle purchases we have ever made! Rob was on point with every aspect, from the test drive, paperwork, answering my questions to delivering the vehicle over an hour we have ever made! Rob was on point with every aspect, from the test drive, paperwork, answering my questions to delivering the vehicle over an hour away at no charge! I will definitely do more business at Mercedes Benz of Hagerstown! Thank you for making this experience so effortless! More
by arickim
Employees Worked With
May 05, 2020
This was our second Mercedes SUV we have bought from Hagerstown Mercedes Benz. We looked at another GLE 350 at another Mercedes Benz dealership but the sales associate was so pushy, gave us misleading i Hagerstown Mercedes Benz. We looked at another GLE 350 at another Mercedes Benz dealership but the sales associate was so pushy, gave us misleading information and was only looking for a quick same day sale. We had a completely different experience with Rob at Hagerstown Mercedes Benz. He was very patient with us, promptly returned our phone calls, answered all of our questions, was accomodative with our schedule as far as test drive and delivery, worked with us to get the vehicle in our price range and financing options. He even followed up after the sale with setting up some of the user features of the car. Rob was not a pushy salesman and was not looking for a same day sale that is why we bought from him and Hagerstown Mercedes Benz. I would highly recommend them and their service dept is great too. It's just a satisfying over all experience owning a vehicle from their dealership! More
by Becky Rice
