495 Mazda
Lowell, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 3:30 PM
Service
Monday 7:30 AM - 4:00 PM
Tuesday 7:30 AM - 4:00 PM
Wednesday 7:30 AM - 4:00 PM
Thursday 7:30 AM - 4:00 PM
Friday 7:30 AM - 4:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 4:00 PM
Tuesday 7:30 AM - 4:00 PM
Wednesday 7:30 AM - 4:00 PM
Thursday 7:30 AM - 4:00 PM
Friday 7:30 AM - 4:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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He was very friendly & answered our questions that we had. Very happy with our interaction. had. Very happy with our interaction. More
Excellent service. So glad they make and keep appointments and times. The front desk listens to what you have to say. So glad they make and keep appointments and times. The front desk listens to what you have to say. More
I always receive the best service from these guys, and the frenchies are always friendly and there to keep me company while I wait! the frenchies are always friendly and there to keep me company while I wait! More
Jonathan goes above and beyond to help his clients. Very happy with the customer service ! Will be back for sure! Very happy with the customer service ! Will be back for sure! More
Pleasant employees, clean place , clean bathrooms. Customer needs already addressed or if asked addressed .No pressure exerted by anyone Customer needs already addressed or if asked addressed .No pressure exerted by anyone More
Very helpful and professional also very informative Really liked Kristen she was great tried to show me everything Really liked Kristen she was great tried to show me everything More
Clear about what needed to be done, and efficient in taking care of everything. Offered a loaner since it was going to take a while. taking care of everything. Offered a loaner since it was going to take a while. More
Quick. Professional. Helpful. I would recommend this dealership to friends, neighbors and all acquaintances I know Professional. Helpful. I would recommend this dealership to friends, neighbors and all acquaintances I know More
My vehicle ( 2018 CX5 ) broke down and had to be towed into the dealership twice within a two week time period. The first occurrence mazda repaired and replaced the battery and the car was released back t into the dealership twice within a two week time period. The first occurrence mazda repaired and replaced the battery and the car was released back to us. After a $400 tow bill, a $150 Uber ride back and a $265 Mazda bill we were back on the road. The second time, less than 2 weeks later, the vehicle broke down again and had to be towed in. At this time Mazda notified us that the mass airflow sensor wiring was pinched in between the air filter box and cover. We stated that the last people to service the vehicle was mazda service techs and that if that was the case it was most likely that a service technician must have closed the wires in the box. They of course denied. We asked for them to pull up our last service record from the time 2 weeks prior. They "could not find our previous record". So we did not accept the vehicle back at that time. We drove all the way back home and retrieved our previous service record ourselves which stated that Mazda performed the Full Circle Mazda Inspection. Included in that full circle inspection is checking under the hood at the air filter. The service tech now argued that just because the receipt to the customer says that, does not mean that the Mazda full circle service is actually performed on each vehicle. So either the service center is not performing Mazda's full service inspection as required to save time and money OR they were trying to deny that they had in fact made the mistake of pinching the wires in the box that now resulted in another $135 tow bill and $149 labor and repair service. They continued to argue with us that we owed the bill. We had to speak to a manager who continued to argue with us. We finally got it resolved and had the bill covered by Mazda but not without much hassle and arguing. Very unprofessional service. More
I went ti 495 Mazda to have service done. Four new tires and a front end alignment. Once again the service was exceptionable. I have had many vehicles in my lifetime and have never recieved t Four new tires and a front end alignment. Once again the service was exceptionable. I have had many vehicles in my lifetime and have never recieved the quality of service that I have had here. I tell all my family, friends , and clients who are interested in purchasing a Mazda to go here first. Great customer service and value. More