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Autohaus BMW

St. Louis, MO

4.8
3,828 Reviews
Autohaus is one of the largest and fastest growing BMW Centers in the Midwest. Our ultra modern facility has only enhanced what we pride ourselves on..."The Autohaus Experience". In an industry trending toward multi-dealer conglomerates that operate multiple franchises in several states, this dealership is still family-owned and operated. Its long-appreciated charm and dedication to service has helped form "The Autohaus Experience". All of the work and dedication finally culminated with the opening of the state of the art BMW facility at 3015 South Hanley Road in 2007. The Best People The Best Product The Best Facilities The Best Selection The Best Experience The Autohaus Experience
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3015 S. Hanley Road

St. Louis, MO

63143

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Showing 3,828 reviews

October 13, 2023

Overall terrible experience. I am in the market to purchase an X5, but it won’t be at Autohaus. More

by Pmcnkn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Autohaus BMW responded

We are very sorry that you feel your service experience was unsatisfactory. If you would like to discuss further so that we can learn what we should have done better for you, please contact our Service Director, Todd Feuerhaken, at 314-727-8870. Thank you.

October 12, 2023

The service team here always takes great care of my car and of me. Very impressed with the quality of BMW in their vehicles and the team. More

by T1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Rea
Mar 26, 2024 -

Autohaus BMW responded

We really appreciate you being a customer and helping to share the word about us. We're here for you anytime!

October 12, 2023

👩‍⚕️Driven BMW for more than 30 years. Too bad Linda and Mike are gone. Customer Service not the same. The designated service rep was not in until 9:00 am for my scheduled 8:00 am appointm More

by Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

We are very sorry that you feel your service experience was unsatisfactory. If you would like to discuss further so that we can learn what we should have done better for you, please contact our Service Director, Todd Feuerhaken, at 314-727-8870. Thank you.

October 11, 2023

They were fast and honest with deal. Everything was ready to go when car picked up. Would buy again from them! More

by richstacey83
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jens Petermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thank you for your New BMW purchase! We appreciate the opportunity and hope you will have many, many happy years driving your new BMW:)

October 10, 2023

They did everything I requested and did not pressure me into additional services. It did take about 25 minutes longer than I expected. More

by Fastlanesimmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thank you for your kind words! We're glad you're happy with our services.

October 10, 2023

Fantastic first class dealership. Bob Dedert sales and Steve Emerson finance are both one of the BEST in the Industry. I would highly recommend More

by Davidralender
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Dedert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Autohaus BMW responded

David, Bob Dedert and Steve Emerson who provided service will love to read the kind words you left about their service! Thank you for the feedback and we hope you visit us again!

October 10, 2023

Roshan and the whole service team are truly excellent! Sandro DeCola is also beyond exceptional in sales. I highly recommend BMW Autohaus! Thank you, Michael Katz More

by michaelhkatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roshan D’SOUZA, Sandro DeCola
Mar 26, 2024 -

Autohaus BMW responded

We really appreciate you being a customer and helping to share the word about us. We're here for you anytime!

October 08, 2023

No problems at all from scheduling to pickup. The was completed in an impressively short time, I was well informed of status along the way, and the my car left the shop looking great. First rat More

by erikacc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thanks for the review! We always strive to give our best to help our customers and I'm glad that we exceeded your expectations.

October 08, 2023

We had an excellent serving experience at Autohaus BMW. Thanks alot for all their support and help. Appreciated More

by zekeriyya alanoglu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thanks for the review! We are thrilled to hear that you had an excellent experience with us,. Your kind words serve as a great testament to the hard work and dedication we invest in each job.

October 07, 2023

Reliable, trustworthy and efficient describes my experience with the Autohaus service department. Their work is performed professionally and rarely exceeds their estimates of time and cost. BMW serv More

by Docboss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Autohaus BMW responded

Thank you for highlighting our outstanding customer service in you review! We'll pass along your compliments to our team. Look forward to serving you again.

Nov 07, 2023 -

Autohaus BMW responded

Sorry that you are having issues with your wife IX50. please call Autohaus BMW and ask for Todd Feuerhaken, he's the service manager. the phone number is as follows 314-727-8870

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