Autohaus BMW

Great service department and excellent service advisor. Pricing on service was much higher than it should've been and felt higher than prior visits. Overall satisfied but costs seem to be inflated. Pricing on service was much higher than it should've been and felt higher than prior visits. Overall satisfied but costs seem to be inflated. More

The staff is extremely knowledgeable and helpful. The texting system they implemented is amazingly helpful to keep you updated on the status of your repair. The texting system they implemented is amazingly helpful to keep you updated on the status of your repair. More

Awesome dealership- everyone is so helpful. Todd, Bob and Heather are the best. Always get my vehicles there. Todd, Bob and Heather are the best. Always get my vehicles there. More

Was very professional , car was given back to us on time and in perfect condition and in perfect condition More

First BMW I have owned and first visit. Went in for basic service. Autohaus shared a video of service recommendations showing the actual parts, etc so you know it was legitimate. No pressur Went in for basic service. Autohaus shared a video of service recommendations showing the actual parts, etc so you know it was legitimate. No pressure to have them repaired then and now. Great service. More

Always receive courtesy from service advisor and explaining service performed on my car. Always a loaner car available if extended time is needed for maintenance. Phone calls returned promptly. explaining service performed on my car. Always a loaner car available if extended time is needed for maintenance. Phone calls returned promptly. More

Excellent customer service, I have bought several cars from this dealership and every time I get treated the same way, polite, helpful, relaxed, informative, everyone from the minute you walk in to the ti from this dealership and every time I get treated the same way, polite, helpful, relaxed, informative, everyone from the minute you walk in to the time you leave with your vehicle is helpful friendly and willing to help. This dealership is the whole package. I have bought almost 300 cars in my lifetime and have dealt with over 100 dealerships and this has to be in the top 1%. High Praise from someone that is extremely particular with who he deals with. Great job as usual and thank you to all who are involved in my vehicle transactions. I'm sure I will see you all again soon. More

I take my cars to Autohaus BMW for maintenance as needed. I have always received top notch customer service until this particular visit. The service representative (Mike C.) from the start treated me like I I have always received top notch customer service until this particular visit. The service representative (Mike C.) from the start treated me like I didn't belong there. I usually am dressed for work in suits when I visit Autohaus. This particular time was on my day off and I had on a t-shirt and sweatpants. I'm not sure if this had anything to do with the level of customer service, but this is the only variable that I can say was different about this particular visit. As an African American man, I try to stay conscious to everyday coincidences versus actual prejudices. Mike was not very engaged in listening to my concerns about my vehicle. I had to remind him several times about certain issues and he still never addressed those concerns. Needless to say, the repairs and service that I authorized them to do were done very well. Kudos to the mechanics. All in all, my service was done in a couple of days, although they were out of loaner vehicles which caused quite an inconvenience. But I know those things happen. Also, my car was retrieved with no working driver side headlight and it appeared no where in the report. I would absolutely go back to Autohaus because I believe that this was a one off bad experience. The service advisors are usually A-1 in customer service. Not this time!!! Maybe next time Autohaus. I have faith in you. More

Responsive, comprehensive and helpful. The waiting area is also comfortable. Will keep using this dealership for service and my next vehicle. The waiting area is also comfortable. Will keep using this dealership for service and my next vehicle. More

The entire team provides exceptional customer service and are experienced in all BMW models to make your decision making process easier. are experienced in all BMW models to make your decision making process easier. More