Autohaus on Edens

This was the most frustrating auto service experience I’ve ever had. I purchased my GLC 300 in June. The latch by the driver seat that opens the rear hatch was defective when I got the car. I brought the I’ve ever had. I purchased my GLC 300 in June. The latch by the driver seat that opens the rear hatch was defective when I got the car. I brought the car back and was told that they would order the part and call me in a few days. No call, no action. When I checked back, no one knew anything about it. They eventually told me that the part had been sent back. They said they would reorder it. Again, I waited for the call but heard nothing from the service department. Several phone calls later and I finally had an appointment to get my car repaired (nearly 3 long months after I initially visited the service department for my repair). When I brought it in, the woman who greeted me was friendly and professional. She found my name on her computer and brought me over to a service rep. This rep saw that I had an appointment, but had no idea what I had come in for. He eventually checked things out and informed me that the necessary part had been sent back (again!). I left the car with him and when the part came in, they fixed my car. My husband and I have owned Audi’s for years. This is my first Mercedes and I was extremely disappointed with my service experience. I would recommend studying the service department at the Audi Exchange to see how a first-rate service department operates. Next time I need service, I’ll try a different Mercedes dealership (in Lake Bluff) and see if it’s any better. This experience has soured me on the entire Mercedes brand. Feel free to call and discuss. More

Communication is awful. Should not make appointments if unable to keep with the schedule. Washed outside of car not inside besides vacuuming unable to keep with the schedule. Washed outside of car not inside besides vacuuming More

Ken and Ryan helped and worked with me to resolve issues I had with buying a used E550 cabriolet on the internet. I had with buying a used E550 cabriolet on the internet. More

Too many game，It's a waste of my time！Won't come here again。 again。 More

Great Service - Prem is easy to work with and is always very helpful. Makes the appointments quickly and works hard to accommodate my schedule. The work is great. very helpful. Makes the appointments quickly and works hard to accommodate my schedule. The work is great. More

I enjoyed the experience although the wait was longer than expected. Not a big concern though. than expected. Not a big concern though. More

They finished within the timeline they gave. They cleaned my car. It was easy to make the Appt. cleaned my car. It was easy to make the Appt. More

Tom is awesome. I switched to Autohaus from Knauz because Autohaus is spectacular, honest and reliable. Autohaus is spectacular, honest and reliable. More

Excellent customer service from Eddie Garcia. Very professional and perfectly managed. extremely nice to work with. professional and perfectly managed. extremely nice to work with. More

The service was impeccable. I will buy every future care from Autohaus! Tony Patel is a great salesman! from Autohaus! Tony Patel is a great salesman! More