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BMW of Freehold
Freehold, NJ
1,840 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,840 reviews
December 05, 2020
Working with mark has been an absolute pleasure, he has made sure that he had covered any question that we had with a clear and concise response. I would recommend him to anyone that’s looking for a new ca made sure that he had covered any question that we had with a clear and concise response. I would recommend him to anyone that’s looking for a new car. More
by StevenKravitsky
Helpful December 05, 2020
Mark was so extremely helpful and courteous throughout the entire process. I would HIGHLY recommend purchasing a vehicle from him both new or pre owned the entire process. I would HIGHLY recommend purchasing a vehicle from him both new or pre owned More
by Chardiaz99
Employees Worked With
December 05, 2020
As a loyal customer for 18 years I had a deal torpedoed by the finance manager because they neglected to tell me of the required documentation needed before picking up my new car. Would not even bend to h by the finance manager because they neglected to tell me of the required documentation needed before picking up my new car. Would not even bend to hold the car until the official transcript went to them. No effort to try to accommodate me by allowing me to pay for yhe vehicle, and they could have held the car until they were emailed the transcript. It may have been a day late, but I am sure they knew Dec.'s incentives,, which were the same as Nov, and make the attempt to work with me.. BMW financial said I could have filed a complaint, but what good would that do. They sold the car my son ordered immediately. Ruslan was the worst finance manager. Never had someone come out and keep telling you, you can't do this or can't do that.. i didn't think it was his place to.make that determination. That should have fell onto Mr. Dado. In my opinion if Ruslan is your finance guy, ask for someone else!! Extremely disappointed to say the least. More
by Vinnym
Employees Worked With
Other Employees :
William Lauer
December 03, 2020
Orville is an outstanding salesman and really dedicated to his clients and profession. Friendly and makes you feel at home. He’s a person you can trust. Thank you very much. to his clients and profession. Friendly and makes you feel at home. He’s a person you can trust. Thank you very much. More
by johnrogicki
Employees Worked With
November 30, 2020
I highly recommend Mike as he helped me find a beautiful car with an awesome deal! Kind and professional, I will certainly be going to him moving forward! car with an awesome deal! Kind and professional, I will certainly be going to him moving forward! More
by AlessaG
Employees Worked With
November 30, 2020
She was amazing! Very helpful and answered all my questions. Super nice, very knowledgeable. Would highly recommend her! I’m so happy to have gotten my car from her! questions. Super nice, very knowledgeable. Would highly recommend her! I’m so happy to have gotten my car from her! More
by Izabela.micha93
Employees Worked With
Dominique Nemeth
November 29, 2020
What an amazing experience! Helped me find and purchase my dream car!! Went over and beyond to stay late while I finished up paperwork. Truly a delight. Ask for Mike Youssef if you want a great car buying my dream car!! Went over and beyond to stay late while I finished up paperwork. Truly a delight. Ask for Mike Youssef if you want a great car buying experience! More
by bglunk
Employees Worked With
November 28, 2020
Amazing salesperson! Highly recommend to go to this dealer and ask for mike youseff. Very helpful and good deals at this dealership. Very happy with my Xm40i 2021 dealer and ask for mike youseff. Very helpful and good deals at this dealership. Very happy with my Xm40i 2021 More
by Stephanie
Employees Worked With
November 25, 2020
Mike Youssef was very professional and courteous. And Dori Dado as well. Overall, I like working with BMW of Freehold and would recommend then to anyone looking for a BMW. I came back to Freehold after Dori Dado as well. Overall, I like working with BMW of Freehold and would recommend then to anyone looking for a BMW. I came back to Freehold after using another dealer on my last BMW because Mike and Dori was able to give a better deal. Reason for only 4 stars is how long we had to wait to see finance manager. We waiting almost 2 hours. I love my new car!! More
by tonyv8454
November 24, 2020
I came in from out of state to buy a vehicle. My salesman was Michael Youssef. Michael was courteous, well-organized, efficient and was able to process my paperwork quickly. I recommend Michael and this Deal was Michael Youssef. Michael was courteous, well-organized, efficient and was able to process my paperwork quickly. I recommend Michael and this Dealership! More
by Jeffrey C
Employees Worked With
