BMW of Westlake

Brittany, my service rep, is fantastic. Knowledgeable, pleasant and very interested in customer service. My overall experience with the service department has been very good. Knowledgeable, pleasant and very interested in customer service. My overall experience with the service department has been very good. More

Responsive and informative. Brittany is excellent on the front end getting the visit setup and keeping me well informed. Also was quick to answer after service questions. Brittany is excellent on the front end getting the visit setup and keeping me well informed. Also was quick to answer after service questions. More

Service outcome met my expectations. There was a slight delay in completion, but I was given a loaner to cover the extra time. There was a slight delay in completion, but I was given a loaner to cover the extra time. More

I called for service got me in fast and a very pleasant experience will tell my freinds experience will tell my freinds More

I purchased a car (540xi) at BMW of Westlake from out-of-state back in January. The check engine light came on and my local BMW dealer was attempting to charge me for simply diagnosing the problem wh out-of-state back in January. The check engine light came on and my local BMW dealer was attempting to charge me for simply diagnosing the problem while the car was still under warranty. I called Brittaney for a second opinion. She looked up my car info. and took the time to explain possible causes of the “check engine” light coming on. She also reassured me that the causes she described should be covered under warranty without being charged for diagnosing the problem. My Sales experience was excellent with the team at the Middleburg branch and Brittaney’s outstanding customer service reinforced my opinion that BMW of Westlake is an outstanding BMW dealership. Although I live out-of-state, I would gladly fly-in and purchase again from BMW of Westlake when it’s time to replace my current one! More

Great service kept me informed thru the entire process. Would definitely recommend thus dealership to everyone Would definitely recommend thus dealership to everyone More

Nate is an excellent service coordinator. My car is service properly and is returned looking better than I left it. I will continue to use BMW of Westlake for all my services. My car is service properly and is returned looking better than I left it. I will continue to use BMW of Westlake for all my services. More

I’ve been pleased with the professionalism and responsiveness of the service department. Brittany has done a great job. responsiveness of the service department. Brittany has done a great job. More

I’m sorry, I’m not writing 15 words. Find another survey source. Sorry to be a pain Find another survey source. Sorry to be a pain More

The Westlake service manager took the time to drive with me for the vibration I was having in my X3. When the problem became difficult to diagnose, they were able to get advice from BMW that cured the probl me for the vibration I was having in my X3. When the problem became difficult to diagnose, they were able to get advice from BMW that cured the problem. I’m enjoying it more than ever now! More