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BMW of Westlake

Westlake, OH

4.8
4,572 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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24690 Sperry Dr

Westlake, OH

44145

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Showing 4,572 reviews

August 22, 2022

Great customer service! Polite staff! Very attentive and informative. Got things done in a timely matter. More

by mcbrideshameka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Aug 22, 2022 -

BMW of Westlake responded

Thanks for all the positive feedback!

August 22, 2022

Love the new car. Everyone helpfull. Process quick and smooth. What’s not to like. More

by Ray Z
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Laumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Filo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

BMW of Westlake responded

Thanks for the great review, enjoy the new car!

August 21, 2022

Great customer service and everything was done in a timely manner! When the car was done, they dropped it off to me at work! Thank you! More

by CL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Whelpley
Aug 22, 2022 -

BMW of Westlake responded

Thank you for the amazing review!

August 21, 2022

Nez was professional and the transaction was handled efficiently. He was knowledgeable when I ordered my vehicle and he asked about several options I was unaware of. More

by LAWRENCEJI
Recommend Dealer
Yes
Employees Worked With
Nez Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

BMW of Westlake responded

Thanks for the positive review!

August 21, 2022

This dealership was the best dealer to work with! I traveled from Virginia to Ohio and with them knowing that they put 4 new tires on the car for me! Highly recommend! More

by Tyler B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve David, Rob Nazarczuk
Aug 22, 2022 -

BMW of Westlake responded

Thanks for the awesome review!

August 20, 2022

Brittany is ALWAYS reliably excellent. She is knowledgeable and friendly. She makes every client feel significant. More

by RESULTS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

BMW of Westlake responded

Thanks for the amazing review about Brittaney!

August 18, 2022

Travelling through the area and had a tire emergency, had to get a tow in and trust that the dealership could take care of me when they opened on Monday. Thankfully, 8am Cory contacted me and kept me update More

by MJM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

BMW of Westlake responded

Thanks for the awesome review about Cory and BMW of Westlake, glad we could help!

August 17, 2022

Jerry was great. I would do business with him again. He was friendly, approachable, and answered all of my questions with knowledge and professionally. More

by FOERTCH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Jeschelnig
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

BMW of Westlake responded

Thanks for the awesome review about Jerry!

August 16, 2022

Keep getting voice mail which is not convient for scheduling. Please have someone available to answer phones to schedule service besides operator More

by gbrittongeology
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

BMW of Westlake responded

Thanks for letting us know about your experience. We apologize it's hard to get through to a person sometimes.

Aug 16, 2022 -

gbrittongeology responded

New returned call after4 hours. Had to recall several times to get a person.

August 16, 2022

Brittney was very friendly and helpful. She helped with a rebate outlining separately in an email. More

by Meglandry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

BMW of Westlake responded

Thanks for the fantastic review about Brittaney!

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