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BMW of Westlake
Westlake, OH
4,607 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,607 reviews
January 25, 2022
Great sales staff and IT set up. I worked with Kelly and Justin and both were great. Smooth transaction. I was in and out of the dealership in about an hour and most of that was my fault. I am technically c Justin and both were great. Smooth transaction. I was in and out of the dealership in about an hour and most of that was my fault. I am technically challenged and Justin explained ALOT in detail. And… My new car is absolutely awesome!!!!! More
by CARPENTER73
Verified Customer
January 24, 2022
I purchased a new 2022 z4 from Kelly Cavanaugh I was in Florida and she was very efficient in answering my questions and keeping the ball rolling. She paid attention to details and focused on my needs as Florida and she was very efficient in answering my questions and keeping the ball rolling. She paid attention to details and focused on my needs as a customer. Kelly is what makes the difference between a car salesman and a true professional !! See her. Ed in Naples fl. More
by Artedko@gmail.com
Employees Worked With
January 23, 2022
I had a great experience in BMW of Westlake. I traded in my car and got a new one all process went smoothly and fast. Kelly Cavanagh was very helpful. I inquired couple of months ago for a car I was interes my car and got a new one all process went smoothly and fast. Kelly Cavanagh was very helpful. I inquired couple of months ago for a car I was interested in, at that time it was not available. Kelly Kept me informed since then, whenever a car was available she emailed me so finally they got the car I was looking for and bought it. It was great experience and I highly recommend BMW of Westlake. More
by adiba_w
January 21, 2022
The service was very good but my car was not car washed as expected. Otherwise very good service. as expected. Otherwise very good service. More
by Paul
Employees Worked With
January 21, 2022
Staff friendly and car was serviced quickly. Did not like that my vehicle was not washed and I was unable to get a loaner. I expected more from BMW. that my vehicle was not washed and I was unable to get a loaner. I expected more from BMW. More
by ANGELAANDRESS
Employees Worked With
January 21, 2022
January 21, 2022
Super easy to get a new vehicle. Exactly what I wanted. Adam was extremely helpful throughout the process and I was in and out in less than an hour driving away in my new 2022. Adam was extremely helpful throughout the process and I was in and out in less than an hour driving away in my new 2022. More
by GARY.S.BECKMAN
Employees Worked With
January 20, 2022
BMW of Westlake’s service team did a great job on my vehicle. No complaints from me. vehicle. No complaints from me. More
by CAWLEYM
Employees Worked With
January 19, 2022
Scheduling, reception upon arrival, review of work scheduled, comfortable wait area, quality of work - PERFECT scheduled, comfortable wait area, quality of work - PERFECT More
by MARTINGINLEY
Employees Worked With
January 19, 2022
Very professional and responsive. Followed up multiple times to ensure we were happy with our experience and our purchase. Would definitely recommend him to friends and family that are in the market for times to ensure we were happy with our experience and our purchase. Would definitely recommend him to friends and family that are in the market for a vehicle. More
by Roskogmr
Employees Worked With
