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BMW of Westlake
Westlake, OH
3,882 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,882 reviews
April 06, 2020
Amazing Experience! BMW of Westlake treats you like family. Typically car shopping can be such a long and tedious process. However, this was not the case here. Every a BMW of Westlake treats you like family. Typically car shopping can be such a long and tedious process. However, this was not the case here. Every aspect was handled with care and urgency. Leasing my new X7 could not have been easier! More
by KELLYMARTIN579
Verified Customer
Helpful April 03, 2020
Awesome Awesome Awesome!!!! Travis kept me up to date on all aspects of the process. He even contacted me on his off day to let me know how everything was going. Honestly, I wish Travis kept me up to date on all aspects of the process. He even contacted me on his off day to let me know how everything was going. Honestly, I wish i could deal with a lot of people like Travis on a daily basis. Travis, I appreciate you so much for all of your work on this!!! More
by LONDELBROWN
April 03, 2020
Great Service Cassie was great, everything went a smooth as could be. The work was done on time and I was provided with a free rental car for the day. Cassie was great, everything went a smooth as could be. The work was done on time and I was provided with a free rental car for the day. More
by RANNOTIC
Employees Worked With
Cassie Thadeus
April 01, 2020
Christian was awesome! Very knowledgeable and informative and the service was spectacular. Overall great experience. I would absolutely recommend this dealership for any service needs in the future! and the service was spectacular. Overall great experience. I would absolutely recommend this dealership for any service needs in the future! More
by TinaP
April 01, 2020
Great experience! I drove a couple of hours to purchase a car and Travis had it ready when I arrived. Once I decided to make the purchase, the paperwork was quick and I I drove a couple of hours to purchase a car and Travis had it ready when I arrived. Once I decided to make the purchase, the paperwork was quick and I was in and out within a couple hours. It was a great experience. More
by VQ37VHR
Employees Worked With
Travis Conner
April 01, 2020
Always great service. We appreciate that the staff is always helpful and professional. Keep up the great work and we look forward to seeing you next time. always helpful and professional. Keep up the great work and we look forward to seeing you next time. More
by MoonBMW.
March 28, 2020
Excellent experience...as always! We recently purchased a new vehicle and had an excellent experience from start to finish. John Caruso did a fantastic job keeping us informed post-sal We recently purchased a new vehicle and had an excellent experience from start to finish. John Caruso did a fantastic job keeping us informed post-sale up to delivery and Mike Niedzwiecki in finance made the paper work at the end of a sale a breeze. More
by s14mohr
March 26, 2020
The staff is always friendly, kind, and professional. Work on my vehicle was completed in timely manner. Service department at BMW Middleburg Heights feels like family! Work on my vehicle was completed in timely manner. Service department at BMW Middleburg Heights feels like family! More
by JWOLF30
March 20, 2020
First class, friendly, easy to work with. I would recommend this dealership to any of my friends. John, particularly, is a low pressure salesman who knows his products very well. recommend this dealership to any of my friends. John, particularly, is a low pressure salesman who knows his products very well. More
by BRIANGREENFIELD
