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BMW of Westlake
Westlake, OH
4,548 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,548 reviews
June 03, 2021
Service group is very nice but my car is still not fixed and really with less than 10,000 miles on it I bought a LEMON and really should get a new car. Its been in shop for 6 weeks since I bought it. The and really with less than 10,000 miles on it I bought a LEMON and really should get a new car. Its been in shop for 6 weeks since I bought it. The Service professionals have been awesome. More
by CHAD.CARROLL
Verified CustomerEmployees Worked With
June 03, 2021
Great place to buy a new BMW. They provide a great price without haggling. Sales staff is knowledgeable and friendly and happy to explain all the features of the car. without haggling. Sales staff is knowledgeable and friendly and happy to explain all the features of the car. More
by MARK.A.HEINE
June 02, 2021
Great service , knowledgeable staff. Easy to work with. Mr Faraj was very helpful in answering all my questions. I purchased a used car and he treated me like a new car customer. Mr Faraj was very helpful in answering all my questions. I purchased a used car and he treated me like a new car customer. More
by PARKET1
June 02, 2021
Called them to schedule a new service for the BMW that I purchased. They got me in a timely manner. Very quick service in and out. purchased. They got me in a timely manner. Very quick service in and out. More
by SCOTTCROOKS
Employees Worked With
June 02, 2021
Brittany is always very helpful and provides timely updates. Loaner cars are nice added bonus making service easier to fit in to my busy day updates. Loaner cars are nice added bonus making service easier to fit in to my busy day More
by SAS
Employees Worked With
June 02, 2021
Very good. Easy to schedule an appointment. 25 word min is too long. Z zzz zzz z z z z z . C c cog xsz v is too long. Z zzz zzz z z z z z . C c cog xsz v More
by Don
Employees Worked With
June 02, 2021
Brittney is amazing! She is the best part of the entire dealership and is so outstanding in her service to customers! I just adore her! dealership and is so outstanding in her service to customers! I just adore her! More
by KVELTRI
June 01, 2021
I worked with Jerry Mancini for a few months to find the perfect car. We were not easy and flipped between 3-4 different models of interest. Jerry was patient and provided us with just the right amount of f perfect car. We were not easy and flipped between 3-4 different models of interest. Jerry was patient and provided us with just the right amount of follow up and information, showing he truly cared for our experience. I highly recommend working with Jerry and BMW of Westlake. More
by Codeluca
May 28, 2021
The team that sold us our car was fantastic. John Caruso, in particular, was knowledgable, patient and a delight to work with. Highly recommend them. in particular, was knowledgable, patient and a delight to work with. Highly recommend them. More
by M in Lakewood
