BMW of Westlake

I came in for an oil change and mentioned an SOS error message. I sat for 2 hours wondering what was going on. Nobody came to tell me anything. I finally went to the back to see what was happening. I w message. I sat for 2 hours wondering what was going on. Nobody came to tell me anything. I finally went to the back to see what was happening. I was told they were reprogramming the battery. I sat for another hour. No coffee. Three hours later someone brought me a warm water. I was extremely upset that I sat there for 3 hours. They joked about it which was even worse. Totally unacceptable. They need to learn how to communicate with the customer if it is going to be a 3 hour job before they start the work. I missed work because of it. I will not be back. I'll go anywhere else. Ruined my whole day. More

This was the best car buying experience I’ve ever had. Nez was a great communicator, took care of everything ahead of time, and got me in and out of the dealership with a great car at a very fair price. A Nez was a great communicator, took care of everything ahead of time, and got me in and out of the dealership with a great car at a very fair price. As a single mom, he accommodated my needs to create a very positive experience!! Ian and Mike were also both excellent to work with. Ian was very detailed and polite as he taught me all about how the car works and Mike was a genuinely nice guy who also streamlined the financing process. I felt very taken care of at BMW of Westlake! More

Jerry is knowledgeable, very easy going and made my purchase easy. He sold my daughter a car as well and was helpful with her first car purchase. purchase easy. He sold my daughter a car as well and was helpful with her first car purchase. More

Very pleased with my first visit to this location. Service was great. Cassie was very pleasant and answered all of my questions. I will return and recommend to friends. Service was great. Cassie was very pleasant and answered all of my questions. I will return and recommend to friends. More

Cassie is the best.she has everything done and perfect. I am very happy with the service and the quality of work that they do I am very happy with the service and the quality of work that they do More

It’s my favorite store! They always get me taken care of right the first time! Cassie in service is an absolute rock Star and so is Steve the Manager. right the first time! Cassie in service is an absolute rock Star and so is Steve the Manager. More

This is my second time working with Jerry Mancini, and he is great. Quick process, and he found some additional discounts for my purchase! Thanks! is great. Quick process, and he found some additional discounts for my purchase! Thanks! More

Our experience was wonderful! Ask for Jerry Mancini, he was so helpful!!! We were looking at a used Cadillac for our teen, and the deal was Great! was so helpful!!! We were looking at a used Cadillac for our teen, and the deal was Great! More

I had nice and easy experience, was in and out of the dealership in about 2 hours with my new car and do not regret it dealership in about 2 hours with my new car and do not regret it More

All I can say is wow. I drove two hours and 15 mins three weeks ago on a Saturday to look at a one owner trade in it was flawless. And the car is great. Great deal. And the salesmen Greg great guy three weeks ago on a Saturday to look at a one owner trade in it was flawless. And the car is great. Great deal. And the salesmen Greg great guy one of my best experiences ever. I will always by my cars there it’s worth the drive LOVE THE CAR It’ More