Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Westlake
Westlake, OH
4,547 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,547 reviews
September 11, 2020
My husband and I were extremely pleased with the sales experience we had with Jerry Mancini at BMW Westlake. He listened to our questions and focused on our needs. We are truely happy with our X3 purchase experience we had with Jerry Mancini at BMW Westlake. He listened to our questions and focused on our needs. We are truely happy with our X3 purchase. More
by schulacz
Employees Worked With
September 10, 2020
The service dept at the Middleburg Heights location is top notch. They always provide prompt, friendly service and get me back on the road quickly. Cassie is fantastic as is the rest of the team! top notch. They always provide prompt, friendly service and get me back on the road quickly. Cassie is fantastic as is the rest of the team! More
by MELISSAFBRUNO
Verified CustomerEmployees Worked With
Cassie Thadeus
September 10, 2020
Best customer service of all the BMW dealers in Northern Ohio. Ken Delk Brittany Quick and Bob Strecker appreciate your business and it shows every visit. Ohio. Ken Delk Brittany Quick and Bob Strecker appreciate your business and it shows every visit. More
by New York
Employees Worked With
Other Employees :
Fred Palmer
September 08, 2020
We had seen our vehicle online. Nez walked us through the purchase process. We drove from Iowa to Ohio to trade our 2014 X3 and purchase a 2020 X5. We were able to get a good value for our trade in by the purchase process. We drove from Iowa to Ohio to trade our 2014 X3 and purchase a 2020 X5. We were able to get a good value for our trade in by exchanging photos of the vehicle. Nez had all of the paperwork ready when we arrived in the morning. Everything went smoothly. Ian did a great good getting us familiar with our new vehicle. We drove 10 hrs to the dealer and the next day 10 hrs back in the new X5. It was worth the trip. Very good experience. More
by Chris Kj.
September 06, 2020
This is my 3rd BMW leased. I have worked with Ken Delk, Mike Niedzwiecki. They have made my experience with BMW of Westlake quick and thorough. Thank you very much. Mike Niedzwiecki. They have made my experience with BMW of Westlake quick and thorough. Thank you very much. More
by Tracy
September 05, 2020
Ken Delk, Mike Niedzwiecki and Bob Strecker made us feel like family. They took the time to make us reach of goals. Thank you so much! like family. They took the time to make us reach of goals. Thank you so much! More
by MAkakti
September 05, 2020
Got an appointment for the day and time I wanted and the work was done quickly and professionally. As always, they checked the car for other issues work was done quickly and professionally. As always, they checked the car for other issues More
by cedarhank
September 04, 2020
Cassie is amazing. She is so thorough and friendly. Keeps me posted throughout my service experience. She anticipates my needs and is just so friendly with every interaction Keeps me posted throughout my service experience. She anticipates my needs and is just so friendly with every interaction More
by KSCHUERGER
Employees Worked With
Cassie Thadeus
September 02, 2020
I have been a customer for over 13 years. The staff in Middleburg Heights do an excellent job looking after my needs, both sales and service. Middleburg Heights do an excellent job looking after my needs, both sales and service. More
by GAStrongsville
