BMW of Westlake

Car Service The service advisor was very courteous, she explained thoroughly all service that needed to be performed in addition to the requested service. Howeve The service advisor was very courteous, she explained thoroughly all service that needed to be performed in addition to the requested service. However, the cashier was not in a very good mood, when I paid the bill. More

Overall had a fantastic experience. The entire process was quick and easy. Staff is friendly and very knowledgeable. I was from out of state and was able to do a 90% of the process over the phone and ju was quick and easy. Staff is friendly and very knowledgeable. I was from out of state and was able to do a 90% of the process over the phone and just sign a few papers and was out in under an hour. More

Great BMW sales & service Just brought home my 4th bmw from this dealership. On the last three, John Caruso was the sales rep. John is knowledgeable, low-key and a pleasure t Just brought home my 4th bmw from this dealership. On the last three, John Caruso was the sales rep. John is knowledgeable, low-key and a pleasure to deal with...I trust him. Jim Strunk in service is friendly, helpful and honest. My experience with these guys over the years has been great. More

Quick and easy Ken was very easy to work with and made the whole process nice and easy. I would definitely recommend Ken and BMW Westlake. Thanks for working with m Ken was very easy to work with and made the whole process nice and easy. I would definitely recommend Ken and BMW Westlake. Thanks for working with me. More

Valet Service That was a great experience. A driver came to my house in a loaner car and took my car in for Service then brought it back. Amazing. Easy service ever That was a great experience. A driver came to my house in a loaner car and took my car in for Service then brought it back. Amazing. Easy service ever. Thanks More

Excellence Personified My wife and I just had our first experience buying a BMW and the Westlake crew (especially Jerry Mancini) was amazing! From promptly responding to ou My wife and I just had our first experience buying a BMW and the Westlake crew (especially Jerry Mancini) was amazing! From promptly responding to our online query, to taking the time to walk us through the vehicle profile and purchase options, Jerry and Westlake BMW made us feel comfortable and valued from start to finish. Thanks so much for making this such an easy vehicle purchase!!! More

Great experience, and love my new X1! Jerry was fantastic!! The whole dealership is friendly and accommodating. Got a great deal and they worked really hard on my behalf. fantastic!! The whole dealership is friendly and accommodating. Got a great deal and they worked really hard on my behalf. More

2nd BMW purchase I bought my 2nd car of John and BMW of Westlake this past weekend and the experience was amazing! I gave John a few ideas of what I wanted and he pull I bought my 2nd car of John and BMW of Westlake this past weekend and the experience was amazing! I gave John a few ideas of what I wanted and he pulled around the perfect 2019 X3 for me. I previously looked at another dealer and it took about 2 hours to even get to the point that John got me to in about 15 minutes. I came in a few days later and signed a few papers with Mike Niedzwiecki and I was off. I will never buy a car from anyone except John at BMW of Westlake because of how hassle free both of my experiences have been. They explained every single detail of my car without it being to tedious. If you ever need a car from BMW stop at John's desk first, my family has bought cars from him for 20 years and we will not see anyone else! More

Wonderful People Overall great buying experience. Greg was wonderful, and extremely patient/ helpful in our process. He exceeded our expectations and made buying a car Overall great buying experience. Greg was wonderful, and extremely patient/ helpful in our process. He exceeded our expectations and made buying a car seem effortless. He even filled up the tank for us which was fantastic. Although we got our vehicle during a pandemic, they were extremely professional about social distancing and keeping the areas clean with wipes and sanitizer. We even spoke with Travis, another sales lead, that had a family of the same vehicles as the one I was buying, and he printed out a helpful sheet for us regarding some oil change tips and tricks. All in all I would definitely recommend this dealership to anyone looking for a great car and great service. More

It was a great experience buying my M850i from BMW Westlake. They were very thorough and knowledgeable. I highly recommend them. My sales guy Tom went through all the features even though it was getti Westlake. They were very thorough and knowledgeable. I highly recommend them. My sales guy Tom went through all the features even though it was getting late in the evening. More