BMW of Westlake

Excellent experience purchasing a 2018 BMW 640i GT remotely. Jimmy was extremely courteous, efficient and informative. All of my questions and concerns were addressed immediately. No pressure to buy, remotely. Jimmy was extremely courteous, efficient and informative. All of my questions and concerns were addressed immediately. No pressure to buy, whatsoever. The car was shipped from Ohio to Kentucky and arrived in an immaculate condition. I really enjoyed the experience. More

First time in Ohio. Pretty nice trip, pretty good people. In overal good experience. Both Greg and Dan were very kind and professional. There were few issues with the status of the vehicle and I would appreci In overal good experience. Both Greg and Dan were very kind and professional. There were few issues with the status of the vehicle and I would appreciate a better price for the trade-in vehicle. More

Building Trust One of the key ingredients to success in any business endeavor is trust. Jimmy never hesitated to accomodate any of my requests from the start. He imp One of the key ingredients to success in any business endeavor is trust. Jimmy never hesitated to accomodate any of my requests from the start. He imparted his professional expertise in his dealings with me. Shout outs go to Messrs. Mike and Harry as well, for making my BMW experience pleasant and memorable. More

Review Travis was great with his communications and attention to details for an online purchase. Pickup of my car was easy and support was provided after th Travis was great with his communications and attention to details for an online purchase. Pickup of my car was easy and support was provided after the purchase. More

Poor Attention and Communication, Excellent Car! When purchasing a luxury automobile, the standard of excellence has been set and you all missed it. This was my first BMW purchase. I have recei When purchasing a luxury automobile, the standard of excellence has been set and you all missed it. This was my first BMW purchase. I have received far better treatment in purchasing lesser vehicles. I paid cash up front with little confirmation what was going to happen next. I purchased the car on May 29th. Paid for the car on June 5th. Received the car June 18th. Little to no proactive communication. Little attention to detail. I had to consistently follow up on my own to find out what was happening with delivery. All I kept hearing was, "We have no control over delivery". It wasn't until I spoke with Fred, the Sales Manager at Westlake, which is at another location, because everyone else was unavailable, that the details of how the shipping worked were explained in detail to me. There was no follow up call when the car was delivered to see if I was satisfied or even to confirm it was delivered. The car was delivered with quite a bit of oil and grime on the wheels. It was clear, no special treatment or touch of class was provided in this transaction. I don't know if it is because of the price of this vehicle was low or if you all were distracted, but I was not considered important in this transaction. At this point, I would not buy another vehicle from your store. More

Professionalism This was my first experience with BMW of Westlake and based on my experience, it won't be my last! I really appreciated their professionalism along wi This was my first experience with BMW of Westlake and based on my experience, it won't be my last! I really appreciated their professionalism along with their efficient process from start to finish. More

BMW Westlake is Awesome! Tremendous experience from our salesman, Jerry, to the wonderful Finance Manager, Mike. They truly make you feel like you are their only customer in t Tremendous experience from our salesman, Jerry, to the wonderful Finance Manager, Mike. They truly make you feel like you are their only customer in the entire dealership. And, I have never seen a cleaner car dealership in my life and I am pushing 60! More

review John Redden was easy to work with and very helpful. He seemed entirely focused on me. He is very knowledgable about BMW's. The "genius" who showed m John Redden was easy to work with and very helpful. He seemed entirely focused on me. He is very knowledgable about BMW's. The "genius" who showed me the features of the car was also very helpful. More

Wonderful experience I just bought a new BMW after owning one for 12 years. I must say it was a little intimidating buying a new car after so long. Nez my sales person was I just bought a new BMW after owning one for 12 years. I must say it was a little intimidating buying a new car after so long. Nez my sales person was great. He was very very knowledgeable, explained everything to me. We did have a tiny misunderstanding, but it was handled professionally and quickly, to everyone’s satisfaction. More

Excellent Car Buying experience Kelly was absolutely awesome to deal with. We connected and the next day she had arranged a seamless test drive experience for me. She was very atte Kelly was absolutely awesome to deal with. We connected and the next day she had arranged a seamless test drive experience for me. She was very attentive to the fact I didn't want to spend countless hours in a show room talking about options. She honed in on exactly what I wanted and I was able to pick up a brand new car the next business day. Exactly the car buying experience I was looking for! I will be a customer for life. More