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BMW of Westlake

Westlake, OH

4.8
4,610 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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24690 Sperry Dr

Westlake, OH

44145

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Showing 4,610 reviews

May 24, 2020

Jerry was awesome!!!He was personable and transparent throughout the sale. He was knowledgeable of BMWs and he was aware of the current inventory. I would lease another vehicle from Jerry. More

by JACKIECARROLLRN
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2020 -

BMW of Westlake responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle!

May 21, 2020

Very professional and went out of his way to make me happy. It was raining when I came in to choose between two cars and Nez had both cars sitting side by side in the back showroom so I wouldn’t get wet More

by debbie_super
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nez Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2020 -

BMW of Westlake responded

Hello, Thank you so much for choosing BMW of Westlake! Congrats on your new purchase, and let us know if we can be of any more assistance!

May 21, 2020

Great customer service, extremely efficient and professional!! The valet service was awesome! Great communication. Christian was always available when I needed to ask him questions. Great team! More

by LORIUHL474
Recommend Dealer
Yes
Employees Worked With
Jacob, Cathy, Brandon are awesome., Christian Gufreda
May 21, 2020 -

BMW of Westlake responded

Hello, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 20, 2020

Excellent dealership. Have taken care of our cars for the past 3 years. Cassie and her team are friendly and efficient in what they do! More

by Rajesh Tampi
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
May 21, 2020 -

BMW of Westlake responded

Rajesh, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 20, 2020

Very professional, very clean helped me get into what I wanted. Nezar Faraj was great help with me went over everything I needed to know about the car. I would definitely recommend bmw of westlake. This is More

by HEMDEE412
Recommend Dealer
Yes
Employees Worked With
Robert Strecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Jeschelnig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nez Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Palmer, Jim Strunk, Steve David
May 21, 2020 -

BMW of Westlake responded

It's great to hear that Nez and the team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of Westlake!

May 20, 2020

Experience could not have been better Travis was enthusiastic, affable, helpful and thoughtful from the time I initially communicated with him about the Audi I purchased. He promptly repli More

by bedelstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Conner
May 20, 2020 -

BMW of Westlake responded

Thank you for taking the time to share your thoughts on working with Travis and the rest of our team. We're glad to hear we delivered such a great experience!

May 20, 2020

I bought my first BMW last week. Great dealership committed to customer service. The sales (Jerry) and management team (Adam and Jared) were very friendly...and reasonable. I highly recommend this d More

by TONY A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Jeschelnig
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2020 -

BMW of Westlake responded

Thank you, Tony, for your business and for this review. We're happy to hear Jerry, Adam, and Jared were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 20, 2020

Very satisfied Once again, Cassie and her team provided excellent service. We travelled from out of state to bring our X5 here for service based upon past experience More

by Brdhnt
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
May 21, 2020 -

BMW of Westlake responded

Thank you, it's great to hear that Cassie and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of Westlake!

May 20, 2020

Excellent experience Kelly did an outstanding job and this was smooth process from beginning to end. Entire team in dealership is very professional and customer oriented. More

by Ben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Cavanagh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Palmer
May 21, 2020 -

BMW of Westlake responded

Thank you, Ben it's fantastic to hear that Kelly provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing BMW of Westlake!

May 19, 2020

Purchased New 2020 BMW X6 Kelly Cavanaugh did a great job of bringing in a great deal for us and was always available when called. The dealership was professional, courteous a More

by DALLAS.OLSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Jeschelnig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Cavanagh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2020 -

BMW of Westlake responded

Thank you, Dallas, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

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