BMW of Westlake

Old Time Customer Service in a Very Modern Setting I recently bought a slightly used BMW M235i convertible from Jerry Mancini at Westlake BMW. I live in Virginia and found the car by searching on the i I recently bought a slightly used BMW M235i convertible from Jerry Mancini at Westlake BMW. I live in Virginia and found the car by searching on the internet. This was a first for me in that I had never bought a car out of state. Mr. Mancini spoke to me by phone at least a half dozen times and was always patient and responsive, never pushy. I flew to Cleveland, arriving late at night, stayed at a Marriott Courtyard ($107) he recommended close to the dealership and he picked me up the next morning. When I saw the car it was exactly as Mr. Mancini had described it: flawless. The car was detailed, ready, full of gas, and they had taken care of all the paperwork involved in registering the car in Virginia so that part was also painless. The finance manager was super as was the tech who showed me how to operate the technology on the car. (Navigation, tunes through my phone, etc.) I made the 10 hour drive back to Virginia the same day and thoroughly enjoyed it. To sum up, Westlake BMW, particularly Mr. Mancini, treated me like I had bought the most expensive vehicle in the place. Bob M. from Virginia Beach. More

a comfortable experience i never look forward to buying a car, but working with John Caruso and the staff at BMW of Westlake was very pleasant experience. I bought a vehicle, i never look forward to buying a car, but working with John Caruso and the staff at BMW of Westlake was very pleasant experience. I bought a vehicle, I was not sold a vehicle More

Great experience from start to finish. Everyone was enthusiastic, all the information was accurate and there were no surprises. Rob, my sales guys was great and everyone else involved was Everyone was enthusiastic, all the information was accurate and there were no surprises. Rob, my sales guys was great and everyone else involved was extremely helpful and knowledgeable. More

Nothing short of fantastic! My experience with BMW of Westlake was fantastic. I worked with Nez Faraj as my client advisor and Mike Niedzwiecki for the closing of the sale. Nez My experience with BMW of Westlake was fantastic. I worked with Nez Faraj as my client advisor and Mike Niedzwiecki for the closing of the sale. Nez was great! He is passionate about the BMW brand, knowledgeable about the vehicles, and works hard to meet your needs. I thought the experience was very low pressure, transparent, and fair. Couldn't be happier with Nez. And Mike was great assisting with closing the purchase. Very seamless experience, also focused on my needs as a customer, and I ended up with a great BMW! Great experience with the staff at BMW and I love my X2! More

Staff/Management efficient and personable. im not happy that the cost of mounting/storing tires continues to escalate. It has doubled since I purchased my car. im not happy that the cost of mounting/storing tires continues to escalate. It has doubled since I purchased my car. More

I went in for an oil change. I thought I needed an oil change and I took my car into the dealership. Your service tech told me I did not need an oil change until January. But, h I thought I needed an oil change and I took my car into the dealership. Your service tech told me I did not need an oil change until January. But, he did take back my car and do a quick inspection. Everyone is nice and everyone is honest. More

Great Customer service Cassie was great to work with and understand my needs. She communicated with me throughout the process. I would recommend Cassie to my friends and fam Cassie was great to work with and understand my needs. She communicated with me throughout the process. I would recommend Cassie to my friends and family. More

Excellent Dealership, Fantastic knowledgeable staff I just completed my 3rd new BMW purchase from this company. I've been working with Ken Delk since 2007 along wth Jim Strunk in servicet and Mike Nie I just completed my 3rd new BMW purchase from this company. I've been working with Ken Delk since 2007 along wth Jim Strunk in servicet and Mike Niedzwiecki in finance. Each purchase was trouble free and smooth. They gave me a great deal, good service and have great knowledge of the cars. BMW itself is a very reliable and high-tech vehicle that is safe and reliable. In fact, my 2015 BMW X5 gave it's life to save mine. A giant yellow truck blew a stop sign and I impacted at 50mph. It's airbags and emergency BMW service were proved second to none. Highly recommend this dealership, staff and product. More

Courteous, helpful, and efficient Very pleased with this dealership. John Redden assisted with my sale and was a pleasure to work with. Financing was a breeze with Mike. Overall everyo Very pleased with this dealership. John Redden assisted with my sale and was a pleasure to work with. Financing was a breeze with Mike. Overall everyone we came in contact with made the car buying process enjoyable and seamless. More

Great Service Was able to get new Leased car early (old one expiring in a few months) with John's help quickly and hassle free. John was a true professional. Was able to get new Leased car early (old one expiring in a few months) with John's help quickly and hassle free. John was a true professional. More