BMW of Westlake

Nice people and excellent service. I was originally going for an oil change and to see why the brake system alert was on. When Zak and Cassie found the poor condition of my brakes they I was originally going for an oil change and to see why the brake system alert was on. When Zak and Cassie found the poor condition of my brakes they took me to see so that I could make an informed decision. Then, since the wait time was going to be much longer than expected, they arranged for me to get a ride home and then delivered my car when the repairs were completed. As I said, excellent service. Thank you. More

Great experience Friendly, efficient customer service and good value. Jimmy was great to deal with and aggressively competed with other dealerships for my business, w Friendly, efficient customer service and good value. Jimmy was great to deal with and aggressively competed with other dealerships for my business, which led me to lease my new X3 from BMW Westlake More

great experience Ken was great to work with, answered all questions and didnt push anything on you. All things at the dealership went very smooth. Car was detailed i Ken was great to work with, answered all questions and didnt push anything on you. All things at the dealership went very smooth. Car was detailed inside and out upon pickup. More

Brake Pulsating Fixed Was getting break pulsating and noise after 68k miles. Inspection revealed the front rotors and brake pads were at the end of life and were replaced. Was getting break pulsating and noise after 68k miles. Inspection revealed the front rotors and brake pads were at the end of life and were replaced. A PM was coming due for replacement of the brake fluid and was taken care of thus saving another trip in the near future. The rear brakes were inspected and required no additional work. The brakes are working quietly and as they should now and confidence restored. More

Always A+ service here BMW of Middleburg Heights has treated me incredible every time I’ve been there. I’m now on my 3rd BMW and have every intention of using this dealershi BMW of Middleburg Heights has treated me incredible every time I’ve been there. I’m now on my 3rd BMW and have every intention of using this dealership for the foreseeable future. Always fast service, always get it right the first time, always treat me like I’m the only customer. Great job guys. More

New purchase x1 Ken was very professional. He got back to me in a timely fashion. He went above and beyond taking care of issues I thought I would take care of incl Ken was very professional. He got back to me in a timely fashion. He went above and beyond taking care of issues I thought I would take care of including contacting my insurance agency with all the car information. I would highly recommend working with him. More

Highly satisfied! First time car buyer and Travis was a huge help with getting me what I wanted. He spent quality time looking for cars that fit my needs and wants, and First time car buyer and Travis was a huge help with getting me what I wanted. He spent quality time looking for cars that fit my needs and wants, and made the buying process quick and easy. Highly recommended Travis when looking for a new car! Steve was also very helpful and knowledgeable. More

Great experience on new 2019 X5 I recently completed a deal to lease a new 2019 X5 50i. Kelly Cavanagh was my sales advisor and she did a great job for me. She was honest, straight I recently completed a deal to lease a new 2019 X5 50i. Kelly Cavanagh was my sales advisor and she did a great job for me. She was honest, straightforward and very easy to deal with. She listened carefully to my concerns and issues and quickly followed up on all questions I had. Kelly did not hesitate to access the expertise of others at the dealership when needed. The process went much better than I expected. This dealership is very good and I can strongly recommend it to others for both sales and service. The service dept has always been very responsive and easy to work with. More

Ken Delk BMW of Westlake Ken is our go to guy at BMW of Westlake. If you're looking for a great salesman who is honest and works with integrity Ken Delk is your guy. Ken is our go to guy at BMW of Westlake. If you're looking for a great salesman who is honest and works with integrity Ken Delk is your guy. More

BMW Maintenance Cassie Thadeus is the best! She is always fast, courteous and professional and she goes above and beyond. I enjoy dealing with her, it is always a p Cassie Thadeus is the best! She is always fast, courteous and professional and she goes above and beyond. I enjoy dealing with her, it is always a pleasure at Middleburg Heights BMW. More