BMW of Westlake

Excellent service and deals! I leased my second BMW with Howard Schneider at the westlake store and received fabulous customer service and a great deal too. I'm thrilled with my I leased my second BMW with Howard Schneider at the westlake store and received fabulous customer service and a great deal too. I'm thrilled with my new ride and would recommend visiting with Howard if you are in the market for a new car. He will go all out to find you a great deal! More

Great sales department! Bought my first BMW! I could not recommend BMW of Westlake enough! They were so inviting and I was never intimidated. My last car was a Chevrolet and Bought my first BMW! I could not recommend BMW of Westlake enough! They were so inviting and I was never intimidated. My last car was a Chevrolet and I cannot speak enough about how nice and professional this dealership was. The service was impeccable. Ken Delk was an amazing salesman and made sure he got the perfect car for me. We actually had it built to my specifications. The options were endless, I loved it. He made the process so simple and stress free. Fred Palmer was the one who took my trade in and made it so painless and simple I was amazed. They took the guess work out of everything and there were never any surprises, until i saw the car come off the truck of course!!! More

A fast and efficent review of my new BMW When I went to pick up my car, it was ready for me. The BMW genius walked myself and my wife through the important features of the car in a very effi When I went to pick up my car, it was ready for me. The BMW genius walked myself and my wife through the important features of the car in a very efficient manor. The financial portion of the purchase was just as prepared and efficient. It was simply everything that I wanted without anything I did not. Ken Delk was easy to deal with from the start and kept me up to date on the build and transport of my car. I was very excited to finally see my M2 in person. More

Great service for new buyer I was impressed with BMW of Westlake, especially Ken from their sales team. It was an easy process to get the right car for us. I was impressed with BMW of Westlake, especially Ken from their sales team. It was an easy process to get the right car for us. More

Positive Experience and Best Inventory Steve Mihalic was our salesman. He made the our experience easy, worked with me on tight time schedules and found the exact car that fit our needs and Steve Mihalic was our salesman. He made the our experience easy, worked with me on tight time schedules and found the exact car that fit our needs and wants. Worked hard to get us good pricing and beat competition. More

Easiest process I've ever experienced We had looked at several cars/dealerships before deciding on BMW of Westlake. Jerry Mancini was so upfront and honest it was refreshing. Jerry went We had looked at several cars/dealerships before deciding on BMW of Westlake. Jerry Mancini was so upfront and honest it was refreshing. Jerry went above and beyond for us including waiting so patiently for us to be late for our pickup appointment. Furthermore, while we were outside waiting for our test drive, we were approached by Nez to see if we needed any assistance. We were amazed when we found out that he isn't a sales person but a porter with great initiative. Financing was even easier than any past car purchase experience. We only sat with Fred Palmer for maybe 15 minutes and it was seamless. Finally, the genius, Dirk Steffen was a hilarious pleasure. Dirk went over everything we need to know about the car with bonus humor. We believe that courtesy and excellent customer service is inherent in all of the employees at BMW of Westlake. We've never been happier with a dealership overall then we are with BMW of Westlake. More

The reason I keep coming back. Just took delivery of my sixth leased BMW, my fifth from this dealership. Fred Palmer is always the first person I call when it is new vehicle time a Just took delivery of my sixth leased BMW, my fifth from this dealership. Fred Palmer is always the first person I call when it is new vehicle time and he has been involved with every vehicle I have leased from this dealership. Our latest purchase is my wife's daily driver. Fred and Jerry Mancini provided us with multiple test drive opportunities while helping us select the right vehicle to accommodate our needs. Once we made our choice, they ordered and delivered the new vehicle with astonishing speed. The lease return process could not have been easier and Product Genius, Dirk Steffen made sure I didn't drive off the lot without being completely comfortable with all the features of our new vehicle. Another great experience. I'd also be remiss if I didn't give a mention to Cassie Thadeus, who has provided my wife and I with "top shelf" treatment during service visits throughout our multiple BMW ownerships. More

Excellent Sales and Professional Interactions This is the second BMW we have purchased from this dealership because of our interaction with the sales person. He has been responsive and patient w This is the second BMW we have purchased from this dealership because of our interaction with the sales person. He has been responsive and patient with us. More

The Perfect Bimmer Great experience with my salesman Qasim "Q"Shirazi. I came from Indiana to purchase my 2012 535i and was treated very kind and respectful. Very sati Great experience with my salesman Qasim "Q"Shirazi. I came from Indiana to purchase my 2012 535i and was treated very kind and respectful. Very satisfied with this dealership............ More

Great customer service! Greg Kasmer was my sales professional. He was very helpful and patient through the whole process. Very welcoming and easy to ask/answer questions, whi Greg Kasmer was my sales professional. He was very helpful and patient through the whole process. Very welcoming and easy to ask/answer questions, which made the experience very enjoyable. Thanks so much Greg! More