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BMW of Westlake - Service Center

Westlake, OH

4.7
2,043 Reviews

2,043 Reviews of BMW of Westlake - Service Center

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January 21, 2025

I scheduled a regular oil change and maintenance. It was all timely and no issues. More

by RPLAGENS1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

BMW of Westlake responded

Thank you so much for the positive review!

January 20, 2025

This dealership is the perfect picture of dealership! Very friendly, welcoming and professional! Sometimes I literally drive there just to look at the cars because I like so much being there! More

by DANELOS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

BMW of Westlake responded

We are so pleased you enjoyed your visit to BMW of Westlake!

January 20, 2025

Helpful! All were attentive. Brought car to me after purchase. Provided assistance in understanding the technology. Good experience. More

by JSLATER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

BMW of Westlake responded

We are glad we could help!

January 20, 2025

Great place. Comfortable lounge area. Employees are on top of your needs and let you know as work is being done. More

by jhandley158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

January 19, 2025

The service was fine, but they clearly did not value my time. I waited nearly 20 minutes for them to bring my car as I was on my lunch break from work. Also the next day I had no washer fluid. Given the More

by JFERRELLCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

BMW of Westlake responded

We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.

January 19, 2025

Brittaney and the crew were amazing. Couldn't ask for a better place for service More

by bmquick08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Tunnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Strecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Jeschelnig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Filo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

BMW of Westlake responded

We are very happy we could provide you with a positive experience!

January 18, 2025

Very nice and pleasant, very tentative. I would refer friends to bring their vehicle to this location More

by KARLA_HOLDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

BMW of Westlake responded

Hi Karla, we are very happy to have provided you with such a positive experience!

January 18, 2025

I have used them for all my car service needs they are very professional and straightforward More

by alannedza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

BMW of Westlake responded

Alan, thank you for your kind words and this wonderful review!

Jan 21, 2025 -

alannedza responded

The dealer does a great job they are very professional and I have used them a lot to service my bmw

January 18, 2025

Very professional and friendly! Cory was very knowledgeable about the services provided. I’d definitely go back More

by BETSYMALONEY2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

BMW of Westlake responded

Betsy, thanks for your praise and kind comments about our team.

January 16, 2025

Very easy to work with. Gives quality information so you can make an informed decision. More

by Schultziej22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

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