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BMW of Westlake - Service Center

Westlake, OH

4.7
1,984 Reviews

1,984 Reviews of BMW of Westlake - Service Center

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December 07, 2024

Good service, pleasant service personnel. Explained the issue with the car. Costs came in as expected More

by GFREEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

These guys are professional, friendly and honest! !Keep doing what you’re doing. Thanks You More

by RJLJAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

BMW Westlake did the very service. Andrew is the best person who made my life easy by guiding vehicle health and prompt fixing the issue. Also loves video walkthrough feature of the More

by PRASHANTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

They were able to get our car in on short notice for service. Cory was polite and courteous and had us taken care of promptly. More

by LMEARS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2024 -

BMW of Westlake responded

We are very happy we could provide you with a positive experience!

December 06, 2024

Scheduled service, prompt response and appointment and car service completed while I waited in exact time ! More

by gc3parma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Caruso
Dec 08, 2024 -

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

December 06, 2024

Cory always does an excellent job for me when I take my car in for service. More

by MCNAMARA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2024 -

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

December 06, 2024

Communication was great and repairs were provided as promised. Outside of the car was cleaned so it looked great at pickup. More

by charles_haliburton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

Always a pleasure dealing with BMW Westlake. They are true professionals. Always courteous and friendly. More

by Dr. Brian Yee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2024 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

December 06, 2024

Took the car on time and did the required work perfectly. Well communicated to during process. Second time I’ve answered this More

by Primrose
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2024 -

BMW of Westlake responded

Primrose, thank you so much for the positive review!

December 05, 2024

The service department always does a great job. Andrew took care of me this time. Every step was excellent. Brittany and Cory have helped me in the past. Both excellent. More

by DINOMACY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2024 -

BMW of Westlake responded

Thank you so much for the positive review!

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