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Big Star Cadillac
Friendswood, TX
3,042 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 3,042 reviews
Verified Customer
February 09, 2024
Mark Mauricio was a huge help in my entire car buying process. anything I needed or asked for he went out his way to get it done and was helpful at all times. Kept a great attitude and never let up. I wa process. anything I needed or asked for he went out his way to get it done and was helpful at all times. Kept a great attitude and never let up. I was approved, taken care of and all went great. More
by Martin
Employees Worked With
February 09, 2024
Very helpful and and good feed back on jo Joob Thanks again for your help jo Joob Thanks again for your help More
by AFZANDER
February 08, 2024
Mark Mauricio was knowledgeable and provided great customer service and communication! Highly recommend! Great car buying experience and I love my new XT4 customer service and communication! Highly recommend! Great car buying experience and I love my new XT4 More
by Mary100
Employees Worked With
Other Employees :
Dayme Perez 5 stars. Very knowledgeable and nice!
February 07, 2024
I purchased a used car and was sent with a loaner so that cosmetic touch ups could be addressed. After me making contact and demanding it be delivered to me after waiting an entire week, ZERO of the touch up cosmetic touch ups could be addressed. After me making contact and demanding it be delivered to me after waiting an entire week, ZERO of the touch ups were made. I'm continuously told I'll get an appointment to have the necessary paint touch ups made, which has yet to happen. Seems focus here is only on brand new Cadillac sales. I'm not impressed. Feel free to contact me. I was also xxxxx on interest and he would not even tell me what my credit score was. Only followed through because I'll pay it off much faster than I financed for. More
by JBLOODSWORTH1223
February 05, 2024
Ainsley is the best service advisor I ever had she’s always on point everyday always on point everyday More
by ZENOFAMILY713
Employees Worked With
Other Employees :
zzPhillip zzConnor, zzKarah zzGonzales, zzAngelika zzFelix, zzRaven zzRasberry
February 05, 2024
Big Star went the extra mile to make sure we got the exact car and extended warranty that we wanted. It’s a good dealership but the things that will bring me back are Eddie Lechuga and Angelika Felix. exact car and extended warranty that we wanted. It’s a good dealership but the things that will bring me back are Eddie Lechuga and Angelika Felix. They delivered the car to our house and Angelika stayed to explain and set up things. She has continued to stay in touch and answer any questions I have. Also, I called the main Cadillac.com customer service (866-790-5600) for help with some infotainment help, and the representative I got (Sharon at ext. 5927276) was EXTREMELY helpful. However, our initial contact with Big Star (by phone…sales rep. Kaylee N) was not the best experience. More
by Janiehamaker
Employees Worked With
Other Employees :
zzAngelika zzFelix, zzEddie zzLechuga
February 03, 2024
After a bad experience at another dealer we were greeted at Big Star Cadillac by Nate Gordon, salesman. Within 30 minutes he showed us a car just like we wanted. He had one there the next day with upgrade at Big Star Cadillac by Nate Gordon, salesman. Within 30 minutes he showed us a car just like we wanted. He had one there the next day with upgrades we requested. Nate is exceptionally knowledgeable about Cadillacs. He also is a very good listener. It was an awesome experience! Excellent service above and beyond. We highly recommend Nate Gordon and Big Star Cadillac. More
by Barb Spence
February 02, 2024
Mark was very accommodating to me. I was trying to work from a regular chair. He took time out of his day and found me a table with electricity. This is where I could work while my car I was trying to work from a regular chair. He took time out of his day and found me a table with electricity. This is where I could work while my car was being service. More
by garyhulsey
