
Big Star Cadillac
Friendswood, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Mark Mauricio was a huge help in my entire car buying process. anything I needed or asked for he went out his way to get it done and was helpful at all times. Kept a great attitude and never let up. I wa process. anything I needed or asked for he went out his way to get it done and was helpful at all times. Kept a great attitude and never let up. I was approved, taken care of and all went great. More
Very helpful and and good feed back on jo Joob Thanks again for your help jo Joob Thanks again for your help More
Mark Mauricio was knowledgeable and provided great customer service and communication! Highly recommend! Great car buying experience and I love my new XT4 customer service and communication! Highly recommend! Great car buying experience and I love my new XT4 More
I purchased a used car and was sent with a loaner so that cosmetic touch ups could be addressed. After me making contact and demanding it be delivered to me after waiting an entire week, ZERO of the touch up cosmetic touch ups could be addressed. After me making contact and demanding it be delivered to me after waiting an entire week, ZERO of the touch ups were made. I'm continuously told I'll get an appointment to have the necessary paint touch ups made, which has yet to happen. Seems focus here is only on brand new Cadillac sales. I'm not impressed. Feel free to contact me. I was also xxxxx on interest and he would not even tell me what my credit score was. Only followed through because I'll pay it off much faster than I financed for. More
Ainsley is the best service advisor I ever had she’s always on point everyday always on point everyday More
Big Star went the extra mile to make sure we got the exact car and extended warranty that we wanted. It’s a good dealership but the things that will bring me back are Eddie Lechuga and Angelika Felix. exact car and extended warranty that we wanted. It’s a good dealership but the things that will bring me back are Eddie Lechuga and Angelika Felix. They delivered the car to our house and Angelika stayed to explain and set up things. She has continued to stay in touch and answer any questions I have. Also, I called the main Cadillac.com customer service (866-790-5600) for help with some infotainment help, and the representative I got (Sharon at ext. 5927276) was EXTREMELY helpful. However, our initial contact with Big Star (by phone…sales rep. Kaylee N) was not the best experience. More
After a bad experience at another dealer we were greeted at Big Star Cadillac by Nate Gordon, salesman. Within 30 minutes he showed us a car just like we wanted. He had one there the next day with upgrade at Big Star Cadillac by Nate Gordon, salesman. Within 30 minutes he showed us a car just like we wanted. He had one there the next day with upgrades we requested. Nate is exceptionally knowledgeable about Cadillacs. He also is a very good listener. It was an awesome experience! Excellent service above and beyond. We highly recommend Nate Gordon and Big Star Cadillac. More
Mark was very accommodating to me. I was trying to work from a regular chair. He took time out of his day and found me a table with electricity. This is where I could work while my car I was trying to work from a regular chair. He took time out of his day and found me a table with electricity. This is where I could work while my car was being service. More