Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Cadillac
Friendswood, TX
3,054 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,054 reviews
January 05, 2024
Your staff are all friendly and customer oriented. And your ready coffee, complimentary drinks & snacks had been helpful for waiting periods. My hubby and I had a wonderful purchasing experien And your ready coffee, complimentary drinks & snacks had been helpful for waiting periods. My hubby and I had a wonderful purchasing experience with your company. Thank you! More
by grace
January 05, 2024
I sent over an inquiry. Jason called me the next morning. He had my interest 1st. I told him what I needed to make the deal. He made it happen. Came in. Made the process fa Jason called me the next morning. He had my interest 1st. I told him what I needed to make the deal. He made it happen. Came in. Made the process fast and simple. More
by thomas broussard
Employees Worked With
January 04, 2024
Not satisfied with service usually problems stay and don’t go away. Needs to improve don’t go away. Needs to improve More
by samina.jamilmd
Verified CustomerJanuary 04, 2024
Ainsley is truly an amazing advisor. Couldn’t be more grateful to lease with Big Star Cadillac. I’m always in and out!!! The coffee is also really good 😊 Couldn’t be more grateful to lease with Big Star Cadillac. I’m always in and out!!! The coffee is also really good 😊 More
by rebejones303
Employees Worked With
Other Employees :
zzBritney zzNorman, zzJeff zzDial, zzKarah zzGonzales
January 03, 2024
I would never recommend the concierge service to anyone it’s never available no matter when I call. Wish I would of purchased somewhere else it’s never available no matter when I call. Wish I would of purchased somewhere else More
by hermanportales
January 03, 2024
The staff was very efficient and upbeat. Ainsley was extremely helpful and listened to my issues with the car. I was offered a ride home as the repairs were going to take longer than expec Ainsley was extremely helpful and listened to my issues with the car. I was offered a ride home as the repairs were going to take longer than expected. More
by TSMITH0705
Employees Worked With
January 03, 2024
Gary was very professional and not pushy at all. He was nice and Pleasent person to work with. If you are in the market for a Cadi I highly recommend him He was nice and Pleasent person to work with. If you are in the market for a Cadi I highly recommend him More
by shaditouqan
Employees Worked With
January 01, 2024
Victor was a pleasure to work with. He went over every detail and concerns I had with my purchase. He went over every detail and concerns I had with my purchase. More
by jpcuevaz
January 01, 2024
Clean facility, professional, courteous, semi-prompt but timely, and more. Highly recommended them to the world without hesitation timely, and more. Highly recommended them to the world without hesitation More
by maugustus890
Employees Worked With
January 01, 2024
Very responsive. Although the dealership looked very busy the individuals taking care of us were communicating with each other seemlessly to make our purchase smooth. Although the dealership looked very busy the individuals taking care of us were communicating with each other seemlessly to make our purchase smooth. Very professional and efficient. They answered our questions quickly without hesitation and accurately. Great experience! More
by CAROLYNANDALEC
Employees Worked With
Other Employees :
The guys that prepped our vehicle were very good!, zzAngelika zzFelix
