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Chevy Exchange

Lake Bluff, IL

4.9
759 Reviews
The Chevy Exchange is your Lake Bluff Chevrolet dealership serving the Chicago, Libertyville, and Highland Park areas of Illinois with new, used, and pre-owned sales, service and parts. Schedule your Chevrolet test drive or service appointment today by contacting us by phone at (847) 457-1742 .
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1 Sherwood Terrace

Lake Bluff, IL

60044

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Showing 759 reviews

March 22, 2024

My situation is complex . .. suffice to say that I had a new vehicle replaced by GM within 6 months of purchase. Having said that from Sales (Danny Trujillo, 5 Stars) to Servic More

by bpolich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Assaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Hemmer
Mar 25, 2024 -

Chevy Exchange responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else I can do for you. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

March 22, 2024

I had a fabulous experience at the Chevrolet Exchange in Lake Bluff, Illinois this week. I purchased a 2020 Chevy Traverse and traded in my 2016 Chevy Trax. I have high praise for the team that helped me co More

by bmorrill4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Assaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elmer Hortelano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Eggan
Mar 25, 2024 -

Chevy Exchange responded

I love hearing about guests who have a wonderful experience at our dealership and I am happy you are one of them! I understand that buying a vehicle is an important decision and I am honored that you chose The Chevrolet Exchange. Please feel free to contact me if you have any questions on your new purchase. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

March 21, 2024

Awesome crew very good customer service I am very happy with their efforts to satisfy me as a customer More

by bwhite195
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafat Alamawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Assaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2024 -

Chevy Exchange responded

It is important our customers feel completely confident with the customer service they received and it made me happy to read your review. If there are any other automotive needs I can assist you with, please don't hesitate to contact me or stop by. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

February 28, 2024

Danny Trujillo was wonderful. He was attentive, knowledgeable, and went above and beyond to ensure I got the perfect car for my needs. He patiently answered all my questions and h More

by Debra
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafat Alamawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Assaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Chevy Exchange responded

Congratulations on your new vehicle, Debra. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Danny was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

February 28, 2024

One word "Amazing Service" Excellent customer service and car prices. Would definitely recommend to family and friends. Thanks so much. We Love Our new car. More

by GRADUATEOF1980
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Quinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Chevy Exchange responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

Mar 01, 2024 -

GRADUATEOF1980 responded

One word "Amazing Service" Excellent customer service and car prices. Would definitely recommend to family and friends. Thanks so much. We Love Our new car. (⁠。⁠♡⁠‿⁠♡⁠。⁠)

February 23, 2024

Great to work with. Quickly responsive to emails. Found me a good deal when other dealers wouldn’t bother. More

by cooney.jason
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafat Alamawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Quinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Chevy Exchange responded

Jason, first and foremost thank you so much for leaving this fantastic review! At The Chevrolet Exchange, our team will do whatever it takes to make sure our guests get the best deal. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

February 23, 2024

The whole experience at Chevy Exchange in Lake Bluff, was pleasant, professional, and everybody was very courteous and fun which made purchasing a vehicle enjoyable. Thank you again to the whole team at the More

by Pstray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Assaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Quinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Chevy Exchange responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

February 23, 2024

From the gm Rafat To Rob the Gm sales manager all the way down to Danny. Was absolutely fantastic!! Will definitely be back for the next purchase More

by jayrandle
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafat Alamawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Chevy Exchange responded

At The Chevrolet Exchange, our number one goal is customer satisfaction. I train our staff to go the extra mile and give the customer a positive experience. I am very pleased you enjoyed your recent visit and I hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

January 13, 2024

Danny made our experience so smooth and was super helpful getting our plates transferred to the state we live in! More

by kaila.mack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Assaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Chevy Exchange responded

Kaila, we're pleased to hear that Danny took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

January 02, 2024

Viviana was great to do business with. No pressure, easy to work with and will definitely be recommending her and the Chevy Exchange More

by aekm2007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Legler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Quinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Chevy Exchange responded

Thanks for the great feedback! I'm very happy that Vivianawas there to give you the customer service I know you deserve! Thank you and I look forward to seeing you again! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

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