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Coastal Kia

Wilmington, NC

4.8
5,535 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,535 reviews

February 08, 2023

The salesman I dealt with, Kelvin Swinson, was very helpful & knowledgeable. In fact everyone one I encountered on my car purchasing venture was very friendly and attended to whatever I needed. This wa More

by dbpuzz56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Feb 09, 2023 -

Coastal Kia responded

Wow... third car purchase! Thank you for your loyalty to Coastal Kia and to the Kia brand as well. We sincerely appreciate the five star sales review and compliments for our Product Specialist Kelvin Swinson. Congratulations and enjoy! We are here if you need anything.

February 08, 2023

I prefer Ciastal Kia over my local dealer in Myrtle Beach. Location is much easier to get to and worth the extra drive. Very professional and always completing the service in a timely manner. More

by cbastarache88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

Coastal Kia responded

Fantastic! Thank you for making the drive to come see us in Wilmington. We sincerely appreciate the five star service review and gracious feedback. Thank you for the comments including, "very professional and always completing the service in a timely manner." Please call us if you need anything. Thanks again!

February 07, 2023

Kia is a great car. Especially the warranty’s. Great people working there. Would recommend. More

by cindynelson
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Coastal Kia responded

Fantastic! Thank you for your loyalty to Coastal Kia and the Kia brand as well. We sincerely appreciate the five star review and high recommendations. You are appreciated! Please call us if you need anything.

February 07, 2023

I came in for my first maintenance after purchasing a new Kia Seltos. Staff was friendly, waiting area offered free coffee and beverages. A good experience all around. More

by msw8261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Coastal Kia responded

Great news! We are thrilled to hear your first service visit went well. We love the feedback including, "staff was friendly,..a good experience all around." We appreciate the five star review and high marks for our service team. Please call us if you need anything. Thanks again!

February 07, 2023

Very professional, and caring care received from intake, specialist, and a wonderful courtesy van driver. More

by rondabritton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Uber & Jan*****
Feb 08, 2023 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review. It was thoughtful of you to give our team members such high marks. We are thrilled you were able to enjoy our Courtesy Van Shuttle experience. Please reach out if you need anything. Thanks again!

February 07, 2023

I will always take my cars to Coastal Kia to be serviced. They have never let me down. They are the best More

by TAWANAJACOBS34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Coastal Kia responded

Wonderful! We appreciate your loyalty and amazing five star review. Thank you for rating our service consultant, Sam Weisman, with such high marks. Our goal is to deliver a truly exceptional experience to every client during every visit. We love the feedback including, "I will always take my cars to Coastal Kia to be serviced." Please call us if you need anything. Thanks again!

February 05, 2023

Prompt service, and always get you out on the time they say. Friendly staff. Very pleased More

by jzoccoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Coastal Kia responded

Fantastic! We appreciate the amazing five star service review and gracious comments. Thank you for choosing Coastal Kia!

February 04, 2023

On time and professional. Very courteous staff. Service done as promised. Clean and up to date facility. More

by AJHVMH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Coastal Kia responded

Perfect! Thank you for the five star review. We love the feedback including, "on time and professional...very courteous staff." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

February 04, 2023

It wasn’t the dealership that helped us buy the car. We walked out on our first visit. Manager was not helpful. Ever convinced us to come back and he found us our SUV. More

by zilareinblatt
Recommend Dealer
Yes
Employees Worked With
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Coastal Kia responded

We are here to help. Please call our Operations Manager Peggy Roberts at 910-798-4706 to discuss your experience. We look forward to your call. Thank you

February 04, 2023

They’re fine. They do their job and the people are competent. You get charged for this. More

by STEPHENDENDINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kramer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Feb 06, 2023 -

Coastal Kia responded

Thank you for the five star service review. We appreciate the high marks and compliments for our staff. Please call us if you need anything.

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