Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,503 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
Contact Dealership
View Awards

6115 Market St

Wilmington, NC

28405

Directions

By Type

Showing 5,503 reviews

December 21, 2024

I found out after the sale that "damage" on the carfax only meant very minimal effects on the car. They sold the car a few days after I traded it into them for $13,000 more that they gave me for it. More

by sjmalinowsky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Uber Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Coastal Kia responded

Susan, thank you for speaking with our Operations Manager Peggy Roberts. As discussed, your trade has not been sold and is still in our possession. It is due to be wholesaled due to the condition of the vehicle. You mentioned you reached out to CARFAX regarding your trade you purchased elsewhere. Any luck with additional information? We are here to help. Please reach out to our Operations Manager Peggy Roberts on her direct line at 910-798-4706. We look forward to your call. Thank you

Dec 27, 2024 -

sjmalinowsky responded

We will confirm with the other dealer where he got his information about the sale from. CARFAX informed that they get too many items in every day to be able to determine what day a particular input item came in. So I am left with two different people giving me two completely different stories and me still out about $6,000. I'm curious to know what you meant by "condition of the vehicle".

December 20, 2024

everyone was great and very friendly work was done fast in under an hour our no problems More

by DELNASCAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Coastal Kia responded

Thank you! We appreciate the kind words and high marks. It was thoughtful of you to give our Service Consultant Sam Weisman such high marks. Thank you for choosing Coastal Kia!

December 20, 2024

Excellent service as always. Efficient, professional and reliable. Everyone is smiling and offering to find ways to help. More

by ginaragnomurphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Coastal Kia responded

We love this! Thank you for the gracious compliments and high marks. We love the feedback including, "everyone is smiling and offering to find ways to help." Please do not hesitate to reach out if you need anything. Thanks again!

December 18, 2024

Always helpful. Dave drove me over to Mayfaire and I finished my Christmas shopping while I waited for my service to be done. Everyone is alway cheerful and informat More

by LESLIEMARSH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Coastal Kia responded

Fantastic news! We appreciate the five star review and are thrilled to hear you were able to take advantage of our complimentary concierge service. Please do not hesitate to reach out if you need us. Thanks again!

December 18, 2024

Customer service was so great! I really loved the quality of service I received. Everyone I spoke to was alert and knowledgeable and I appreciate that! More

by LATONYAGILLIARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Coastal Kia responded

Thank you for the five star service review. We appreciate you taking time to go online and rate your recent service experience. We love the feedback including, "I really loved the quality of service I received." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

December 18, 2024

Brought the car back to me when they said they would. Very pleasant waiting area with coffee, water and snacks. Charging ports for your electronics. More

by Steve G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Coastal Kia responded

Thank you Steve for the five star review and gracious compliments. We are pleased to hear you enjoyed your time with us. It was thoughtful of you to go online and share your recent service experience. Please do not hesitate to reach out if you need us. Thanks again.

December 17, 2024

I had an oil change and inspection done. They performed a warranty replacement that I didn’t even know I needed free of charge. Nice lobby area and friendly staff More

by AJOB223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Coastal Kia responded

We appreciate the five star review and compliments for our team. We strive to deliver a truly exceptional experience to every client during every visit. We are here if you need us.

December 16, 2024

The best service department. Attentive. Helpful, accommodating. Comfortable waiting area, treat me like family from Howard Ramsey, John Wigger, all the way upstairs to Peggy and More

by SUZCKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the five star review. It was thoughtful of you to mention so many of our team members by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for traveling so far to see us. We truly appreciate it. Please do not hesitate to reach out if you need us. Thanks again!

December 16, 2024

We were very impressed by this dealership! Everyone that we dealt with was knowledgeable and friendly. No hard pressure to buy! Would recommend Costal Kia to everyone. More

by RSCHWARTZ269
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and high recommendations. We love the feedback including, "we were very impressed by this dealership!" We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! Enjoy.

December 16, 2024

It was a very smooth process once we were able to negotiate a deal on the vehicle. More

by brockphillips03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riley Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Coastal Kia responded

Great news! Thank you for the five star rating and high marks for our Product Specialist Riley Harlow. Congratulations and enjoy. Please do not hesitate to reach out if you need anything.

1
...
26
27
28
...
551