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Coastal Kia

Wilmington, NC

4.8
5,493 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,493 reviews

January 29, 2021

Good service and friendly staff...seem to be very knowledgeable and don't pressure you for anything..they have great customer service and Jason Stone and Howard in service are the best... More

by MNMFAN06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jan 31, 2021 -

Coastal Kia responded

Thank you for the thoughtful feedback and awesome review. It was kind of you to mention Jason Stone and Howard Ramsey by name. We sincerely appreciate the gracious comments. Thank you for choosing Coastal Kia!

January 29, 2021

Having a Soul in the past & still driving our 11yo Sportage that has had ZERO issues, it was a no brainer to check out the new 2021 Seltos. Living half way between Wilmington & Myrtle Beach we decided More

by CMASTROVICH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson
Jan 29, 2021 -

Coastal Kia responded

So kind! We are thrilled we made your trip worthwhile. Thank you for the five star review and wonderful testimonial. Congratulations on your new 2021 Kia Seltos. We strive to deliver a truly exceptional experience to every client during every visit. It was thoughtful of you to mention Kelvin by name; we sincerely appreciate that. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

January 29, 2021

It is always a pleasure to visit the service department. From my arrival to the time Sam is out there ready to tend to the needs of my car, always very professional and helpful from start to finish. THANK Y More

by ALCALLE12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Coastal Kia responded

You are very welcome. Thank YOU! We sincerely appreciate the five star review and compliments for Sam Weisman in our service department. Thank you for choosing Coastal Kia! You are appreciated.

January 28, 2021

I had a lovely experience working with John Wallace in Sales and Jason Desmarest in Finance. Both were very clear with their delivery and explanations to educate & answer all my questions in a very knowle More

by GILBERTCARLAF
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace
Jan 28, 2021 -

Coastal Kia responded

Fantastic! Thank you for the amazing review and awesome testimonial. It was extremely thoughtful of you to mention John Wallace and Tyler Desmarest by name. We strive to deliver a truly exceptional experience to every client during every visit. We are thrilled to hear you love your Kia Rio! Welcome to the Coastal Kia family! We look forward to seeing you during your complimentary service at 5000 miles. Thank you for choosing Coastal Kia!

January 28, 2021

Steve was so patient with our 6 year old and was so quick with getting us in and out. We came in and he showed us exactly what we wanted, we went through the process and he made it a very smooth process. More

by Alison Catt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Coastal Kia responded

Wonderful! Congratulations on your recent purchase. It was thoughtful of you to mention Steve by name. We appreciate the compliments. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again! Welcome to the Coastal Kia family!

January 28, 2021

As always the service department went above and beyond. I am always very happy at the service and value I receive. Am very pleased and will be a returning customer More

by sanders.michele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jan 29, 2021 -

Coastal Kia responded

Wonderful! We sincerely appreciate the five star review and gracious comments. Thank you for rating our service team members with high marks. We appreciate your loyalty! Thanks again.

January 27, 2021

Great experience. Kelvin was a Great Help. Thank you. Howard in Service was great, I’ll be back. Mike made finance bareable lol. Thank you. More

by Traviscooke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson, Howard Ramsey
Jan 28, 2021 -

Coastal Kia responded

Wonderful! Thank you for the five star review. It was thoughtful of you to mention Kelvin, Howard and Mike by name. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

January 27, 2021

Great experience - Brandon and his team got me in and out of the showroom quickly with exactly the car I went into to buy. Highly recommend Coastal Kia! More

by CHARLESRUBY00
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Coastal Kia responded

Congratulations! Welcome to the Coastal Kia Family! Thank you for the five star review and gracious comments. It was thoughtful of you to mention Brandon by name. We strive to deliver a truly exceptional experience to every client during every visit. We look forward to seeing you during your complimentary service at 5000 miles. Thank you for choosing Coastal Kia!

January 26, 2021

Bob Tomlin always looks out for me when I get my Kia serviced. Communicates well & helps me understand if there is a problem. Thanks Bob!! More

by DANABSKT
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Coastal Kia responded

You are very welcome! Thank you for the five star review and compliments for Bob Tomlin in our service department. Your gracious comments have been shared with Bob and our entire service team. We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help. Thanks again!

January 25, 2021

Purchasing my new K5 was a very smooth, friendly and overall great experience thanks to Kelvin and Steve. I would highly recommend this dealership to family and friends. More

by beachlife0673
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Jan 25, 2021 -

Coastal Kia responded

Congratulations! Thank you for the five star sales review and high marks for your Product Specialists Kelvin Swinson and Steve Kramer. We strive to deliver a truly exceptional experience to every client during every visit. We look forward to seeing you during your complimentary service at 5000 miles. Welcome to the Coastal Kia family!

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