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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,492 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,492 reviews

January 06, 2021

Excellent dealership from sales to service! Love my 2021 Kia Sportage! Uber did a wonderful job answering questions and explaining all of the details...Thank you! More

by mimibeach53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2021 -

Coastal Kia responded

This is simply wonderful! Thank you for the five star review and compliments for our sales and service departments. We "love" that you "love" your brand new 2021 Kia Sportage. It was thoughtful of you to mention Uber by name. We love the feedback including, "Uber did an excellent jo answering questions and explaining all of the details." We strive to deliver a truly exceptional experience to every client during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

January 04, 2021

John was the best car salesmen we have run across. Kind, polite, and observant of what I needed while keeping me disciplined to my budget. He went as far as helping me with my bank and getting all of the pa More

by davidrhew100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Wallace
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Jan 04, 2021 -

Coastal Kia responded

Wonderful! Thank you for the awesome testimonial and compliments for John Wallace. As you mentioned, he is absolutely a "100% True asset to the Coastal Kia Team." Congratulations on your recent purchase. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

January 04, 2021

Excellent service, Jeff Turcios is excellent in customer service. I don't speak English very well because I come from Puerto Rico and he did not hesitate to speak to me in Spanish so we could communicated More

by BER808
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Turcios
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Jan 04, 2021 -

Coastal Kia responded

Fantastic news! Thank you for the five star review and gracious comments. It was thoughtful of you to mention Jeff Turcios by name. We are thrilled to hear Jeff and our service team exceeded your expectations. Thank you for your business. Please call us if you need anything. We are here to help. Thanks again!

January 04, 2021

Pleasant experience with Steve Kramer. He took the time with me to explain my new car features. Also he did not hesitate to give me the best deal on my new Kia Soul. I love it!!! More

by JANELIZ0203
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2021 -

Coastal Kia responded

Congratulations on the purchase of your new Kia Soul! We sincerely appreciate the five star review and compliments for your Product Specialist Steve Kramer. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

January 04, 2021

Every time I‘ve dealt with the Wilmington KIA it has been a pleasure. When my car was recently inspected they did not disappoint...customer service at its best! Phyllis Brennan BTW... I ❤️my KIA SOUL... More

by BREPHB7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
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Jan 04, 2021 -

Coastal Kia responded

Phyllis: Thank you for the five star review and gracious comments. We sincerely appreciate the wonderful service review and high praises. We LOVE that you LOVE your Kia Soul! Our team strives to deliver a truly exceptional experience to every client during every visit. It was thoughtful of you to rate our entire service team individually and we appreciate it. Thank you for choosing Coastal Kia!

Jan 04, 2021 -

BREPHB7 responded

If you own a KIA or are thinking of buying one...go for it! From the negotiations to purchase my KIA SOUL to each time since, the attention to details & customer service has been exemplary. BTW... I ❤️My KIA...

Jan 06, 2021 -

Coastal Kia responded

We love this! Thanks again

January 04, 2021

Great first experience with Coastal Kia for service. Sam was wonderful. Plan is to continue going back to them as they have earned my business with this first service. More

by RAPPORTMAGAZINE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2021 -

Coastal Kia responded

Fantastic! We are thrilled to hear your first service visit went well and we were able to earn your business and loyalty as well. It was thoughtful of you to mention Sam by name. We think he is 'wonderful" too. Thank you for the review and gracious comments. Please call Sam or any of our team members if you need anything. We are here to help. Thanks again!

January 04, 2021

Our 4th vehicle from Coastal Kia and I'm sure it won't be the last. We were in and out in record time with a very good deal. Steve Kramer and Mike Mescavage took care of everything and made it super easy t More

by ERECTORMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2021 -

Coastal Kia responded

"4th vehicle from Coastal Kia", WOW !!! Thank you so much for the amazing review and loyalty to our team and our product. We sincerely appreciate the five star review and gracious comments. It was thoughtful of you to mention Steve Kramer and Mike Mascavage by name. Your loyalty means the world to us. You are a very important part of our Coastal Kia family and we appreciate you. Please call us if you need anything. Congratulations once again!

January 04, 2021

Great people. Really showed us patiently how to use all the features on the new car. Highly recommend to anyone getting a new auto soon More

by RSCHNEIDER_06430
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
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Jan 06, 2021 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and high marks. Thank you for recognizing our team as, "great people." We truly have put together a wonderful group that embraces our goal of delivering a truly exceptional experience to every client during every visit. We appreciate the high recommendations too! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

January 02, 2021

Very friendly staff. We would but another Kia from them as we really like the one we got. Everyone made the process a great experience. More

by guyfurfaro
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson
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Jan 04, 2021 -

Coastal Kia responded

Wonderful! Thank you for the five star review and compliments for our Coastal Kia team. We love to hear, "very friendly staff... and everyone made the process a great experience." Thank you for choosing Coastal Kia!

December 31, 2020

Thank you for fast and friendly service! Howard is always nice to work with and makes sure all my concerns with my car are fixed. More

by JMCA2008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Report | Print
Jan 04, 2021 -

Coastal Kia responded

Isn't Howard Ramsey just awesome? His clients love him and we are lucky to have him. Thank you so much for the five star review and gracious comments. We love the feedback including, "fast and friendly service." Please call Howard or another member of our staff if you need anything. We are here to help. Thanks again!

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