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Coastal Kia

Wilmington, NC

4.8
5,535 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,535 reviews

December 21, 2020

Coastal Kia always makes me feel like I will be taken care of and I wall always take my vehicles to them for many years to come. More

by pautry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Dec 23, 2020 -

Coastal Kia responded

Wow! Thank you for the amazing review and gracious comments. It was thoughtful of you to rate so many of our team members individually. We sincerely appreciate your loyalty and thoughtful comments. Thank you for trusting us with your service needs. We sincerely appreciate your business and are always here to help.

December 20, 2020

My salesman Jason Girolami was very patience and understanding and knowledgeable. We told him what we where looking for he showed us what was in our budget with no pressure. More

by ronnie761966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Girolami
Dec 23, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star review and compliments for your Product Specialist Jason Girolami. We strive to deliver a truly exceptional experience to every client during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

December 19, 2020

Very wonderful customer service and a very polite and friendly group of individuals. I've never had an issue with any servicing performed on my vehicle and it is always done in a timely manner. More

by A. Wilkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Dec 20, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious comments. It was thoughtful of you to go online and share your thoughts. Thank you for choosing Coastal Kia!

December 18, 2020

Excellent service! I called to schedule a re-call repair; Bob was able to fit me in almost immediately. They dropped me off at my house while they worked on my car, so that I could work and then dropped my c More

by mwe5883
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob the driver and the concierge, she was wonderful!, Howard Ramsey
Dec 23, 2020 -

Coastal Kia responded

Thank you for the amazing review! We are thrilled to hear you found our complimentary concierge service convenient and reliable. It was thoughtful of you to recognize Bob Tomlin, your Service Advisor, Bob Orr, your Shuttle Driver, and Tracy Higgins, your Concierge Director, in your review. We are thrilled to hear we exceeded your expectations. Please call us if you need anything. We are here to help. Thanks again!

December 18, 2020

Jason was awesome! We came in looking for a used vehicle and weighed in all our options. We decided to purchase something new and he helped us every step of the way. He was very professional and knowledgeab More

by KJHERNANDEZ14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Dec 18, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star review and awesome feedback. We are thrilled to hear Jason exceeded your expectations and your new Kia purchase experience went well. We love the comments including, "very professional and knowledgeable... smooth process." We strive to deliver a truly exceptional experience to every client during every visit. Welcome to the Coastal Kia family. We look forward to seeing you during your complimentary service at 5000 miles. You are appreciated!

December 18, 2020

They were so nice. They made sure I was happy with my service went above and beyond. Nothing bad At all to say about the staff More

by CHELACAMACHO3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Dec 18, 2020 -

Coastal Kia responded

Fantastic! We are thrilled to hear your recent service visit went well. Thank you for the five star review and gracious comments. It was thoughtful of you to go online and share your experience. We appreciate it. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

December 18, 2020

Wonderful, friendly service. Would highly recommend. Sam really was very thorough. Will definitely buy my next Kia Sorento from this dealership, just waiting for something to happen to my 2011, but it still More

by KRISG199
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Coastal Kia responded

Glad to hear your 2011 Kia is doing well! Thank you for the five star review and compliments for Sam Weisman in our service department. We love your feedback including, "wonderful, friendly service... would highly recommend." Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

Dec 18, 2020 -

KRISG199 responded

Your welcome!

December 16, 2020

Efficient and professional, had one issue that I addressed and it was taken care of immediately. Satisfied with overall service. Do not understand twenty five word minimum. More

by nomercygrappling
Recommend Dealer
Yes
Employees Worked With
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace
Dec 16, 2020 -

Coastal Kia responded

Thank you for the five star review! It was thoughtful of you to go online and give Don and John such high marks. Apologies for DealerRater requiring a twenty five word minimum for your review. This can be annoying we know. : ) Thank you for being an important part of our Coastal Kia family. You are appreciated!

December 16, 2020

I always feel welcomed when I take my car in for service. Sam is so helpful and efficient. The work is done in a timely manner and I always get a follow up call to make sure everything went as it should. A More

by EVELYNWILLIAMS1328
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Coastal Kia responded

Perfect! Thank you for the five star review and wonderful testimonial. It was thoughtful of you to mention Sam Weisman by name. He is amazing and we are lucky to have him. We are thrilled to hear Sam and our service team exceeded your expectations. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

December 16, 2020

Staff is very friendly and knowledgeable. It is not easy with the COVID 19 to be able to visit most places unless it is an emergency. At the KIA service and dealership/showroom, they have sanitizer and wipe More

by LADYBABY691
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the amazing testimonial. Your wonderful service review and gracious comments are greatly appreciated. We strive to provide a exceptional experience which is safe for our clients and our staff. We are thrilled to hear we achieved this goal. Thank you for being an important part of our Coastal Kia family. Please call us if you need anything. We are here to help. Thanks again!

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